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Repair Needed: iPhone cannot make or recieve calls.

2347 Views 8 Replies Latest reply: Jul 19, 2007 10:06 AM by Gauchos RSS
Alex Oliver Calculating status...
Currently Being Moderated
Jul 11, 2007 10:42 AM
I get this message when I wake up my iPhone. The touch screen doesn't respond, nor does the phone respond when I connect it to my computer. I am just wondering about Apple's exchange policy. Will they refurbish my phone by dissasembling it and then giving me my phone back refurbished, or will I get a new one? After paying $600, I'd rather have a brand new one with no record of malfunction.

20" iMac, Mac OS X (10.4.8), 2GB Memory, 500GB Hard Drive
  • mac_myke Level 1 Level 1 (145 points)
    Only way to find out is to call apple.
    Mac Book Pro Intel Core Dou, Mac OS X (10.4.9), IPhone 8 Gig, Airport Extreem
  • JimUrban Level 4 Level 4 (2,590 points)

    Request a replacement.

    iPhone Support # 1-800-694-7466


    PB G3 "Pismo"/ 2.0Ghz BlackBook 2GB OWC RAM/ 8GB iPhone   Mac OS X (10.4.10)  
  • PTBoater Level 4 Level 4 (2,840 points)
    Did you reset the phone?

    Hold down the sleep and home buttongs for 10 seconds until you see an Apple logo on the screen.
    iPhone 8GB, iPod 30GB, Dell XPS 710H2C
  • Bontemps Level 2 Level 2 (310 points)
    Currently Being Moderated
    Jul 11, 2007 12:19 PM (in response to PTBoater)
    Also you can try restore as well.
    emac ati, extreme wireless, Mac OS X (10.4.9)
  • mwhitted Level 1 Level 1 (50 points)
    Apple Support is going to have you try all of these things first. I had this problem and went to the Apple Store for support. I had tried reset, but not restore before I went to the store. The Genious and I were unsuccessful in the restore. They replaced the phone.

    BTW, (I know some people here are getting sick of me asking this ) do you happen to be using a case with a magnetic closure? I'm pretty sure that is what fried my first one. The is some supporting evidence for that on this board. So I survey when I hear about one having this issue. I've heard people who have had no problems with the magnets, but I don't think I've found a person yet who had this problem and WASN"T using a magnetic case.
    MacBook Pro 15" 2GHz/2GB/100GB, Mac OS X (10.4.8), iPhone 8M iPod 60GB (Where's the iPhone Avatar?!)
  • Gauchos Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 19, 2007 9:08 AM (in response to mwhitted)
    Ahhh the magnetic case!

    Me and two friends each have 8gb iPhones. Let's call them iPhone A, B, and C. iPhones A and B where purchased on the 29th at the same AT&T store while iPhone C was purchased at a different AT&T store from one of their restock shipments. We each ordered the same leather case with magnetic closures (the two magnets are located in the case, not the flap). iPhone A and C were placed in each of their cases at the same time and iPhone A had the "iPhone Needs Repair" screen within an hour. We checked iPhone C and sure enough, it did too. Throughout the day, each time iPhone A had the repair screen, it was rebooted (home+sleep=apple logo) and placed back in its case. After several restores, iPhone A was never the same again and had to be returned...sad.

    iPhone C's owner just powered off each time he got the error, hoping the error would go away (it didn't). It's owner punted after the first day of using the case and put the sim back into an old phone. iPhone C seemed to recover on it's own and has been working fine.

    iPhone B didn't get placed into it's case until a few days later, when it too got the error message. iPhone B was only stored in the case once and had the screen only once, but it never fully recovered. It has to go back too. Sad.
    Xserve G5's, Xserve RAID, Quad G5's, Dual G4's, Macbook Pro, iBook, Mini, Mac OS X (10.4.10)
  • mwhitted Level 1 Level 1 (50 points)
    Currently Being Moderated
    Jul 19, 2007 9:16 AM (in response to Gauchos)
    We've determined that it's not ALL magnetic cases. Only those that use "Neodymium magnets". Do you know what BRAND the cases were?

    Here is the thread with an exhaustive explaination:

    And some information about "Neodymium magnets":

    "Neodymium magnets are very strong in comparison to their mass..."

    A.K.A. "rare-earth magnetS".

    "While most solid state electronic devices are not effected by magnetic fields, some medical devices are not manufactured to mitigate the effects of strong magnetic fields." Maybe phones too?

    These could be the ones that I removed from my case:

    From the above sales site:

    "Never place neodymium magnets near electronic appliances."
    MacBook Pro 15" 2GHz/2GB/100GB, Mac OS X (10.4.8), iPhone 8M iPod 60GB (Where's the iPhone Avatar?!)
  • Gauchos Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 19, 2007 10:06 AM (in response to mwhitted)
    Well, that is good news. I much prefer the magnetic closures to the Riiiippppp of velcro. I'm currently trying out the pouch case from DLO with velcro. We purchased them from They come in a non descript cello bag with a generic "Cellular Accessories" label. While it is custom fit to the iPhone, it is made in China and is clearly "generic". Is there a list of "approved" magnetic case manufacturers being gathered somewhere?
    xserve G5's, Xserve RAID, Quad G5's, Dual G4's, Macbook Pro, iBook, Mini, Mac OS X (10.4.10)


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