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MAGSAFE adapter issuess

2613 Views 20 Replies Latest reply: Jul 30, 2007 4:21 PM by oleus RSS
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oleus Level 1 Level 1 (125 points)
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Jul 30, 2007 8:16 AM
why was my thread on the shortage of the Magsafe AC Adapters killed?? According to employee at ATL Lennox Mall Apple Store, they were pulled off the shelves until the new ones come out later next month. no one except ONE online retailer i found by accident has any in stock so I am stuck without a Macbook Pro for the time being....
PowerMac G5 dual 2ghz / MacbookPro 15" 2ghz, bluetooth FCP keyboard/isight/ipod 8gb video/1TB audio server
  • Anthony Donnelly Level 2 Level 2 (330 points)
    Currently Being Moderated
    Jul 30, 2007 9:01 AM (in response to oleus)
    I don't know anything about your previous post as I had not seen it.

    Is this a warranty issue?? I can't imagine they would leave you hanging with no adapter if it is. If it was my notebook and the issue was a warranty one it would be an option of replace the adapter or replace the notebook. It is a business tool, I need it to work. Again, I am not familiar with the situation. Still, even if it is not a warranty issue they should have some sort of viable alternative for you. Whether that be to sell you one from pulled stock or loan you a used one from store stock until a replacement arrives.

    I don't know what retailer you already say had one online. I believe PowerMax still has the older style ones in stock.

    PowerMax

    I can also verify I saw the older style ones at my local CompUSA as I was looking to see if the newer style ones were available yet.

    CompUSA

    I guess if you are really in a pinch you could make use of a 65W adapter in the short term (maybe speak to them about doing that and replacing it when an 85W becomes available?). If I understand it correctly the 65W will either run it off of AC without charging the battery or will charge the battery as long as the unit is turned off.

    Someone else may be able to confirm or deny that.

    Where these adapters part of some kind of silent recall? I can't imagine the disconnect in thought process that would have you pull one style adapter from the shelves before offering a viable replacement.

    Message was edited by: Anthony Donnelly
    512K "Fat Mac" Does it get any better than that?, CPU: 8 MHz 68000
  • Anthony Donnelly Level 2 Level 2 (330 points)
    Currently Being Moderated
    Jul 30, 2007 9:26 AM (in response to oleus)
    "basically Apple is telling me that the Adapter not covered under the MBP's warranty
    (they claim it was normal wear and tear, i claim it was an electronic fraying of the cable as others have had happen to them...you can check the reviews on th actual Apple Store site to see, not anti-Mac conspiracy sites!)"

    Where did it fray? I hate to ask questions you probably were already asked and answered in the original thread, but unfortunately I never saw it.

    My first 85W power adapter frayed near the magsafe connector within the first month. I took it to the local Apple store and they replaced it on the spot under warranty.

    With the replacement one I actually took a small cable tie and crimped it down over the rubber sleeve and that worked like a charm until I recently traded it in on a newer one (newer MBP model). I immediately did the same to this power adapter right out of the box.

    But they should replace that under warranty. They didn't even hesitate to replace mine. No questions about normal wear and tear. They simply apologized for the inconvenience, said it should never have happened and replaced it. I was very satisfied with the result.

    Have you talked to anyone at a local Apple store? Or just through Apple Care via phone?

    *edited for clarity

    Message was edited by: Anthony Donnelly
    512K "Fat Mac" Does it get any better than that?, CPU: 8 MHz 68000
  • clintbradford Level 3 Level 3 (905 points)
    Currently Being Moderated
    Jul 30, 2007 9:25 AM (in response to oleus)
    ...they were going to send me a new one, but the ONLY stock they can get (assuming from the Apple Store online) are the new ones coming out later next month...


    How does one ship you something that is not in stock?

    Sure, I sense your frustration. It's a unique power adapter, and no third-party firm has yet to offer alternatives.

    I just called my local authorized Apply reseller - they DO have 85W MagSafe units in stock. But you tell us that Apple is going to send you a new one under warranty...

    Got a friend with a MBP? Buy him/her a six pack of something non-alcoholic, and charge you battery with their adapter for the next 2-3 weeks.
    17" Matte MBPro 2GB 2.16GHz Intel Core Duo Seagate 7200 100GB Drive, Mac OS X (10.4.10), OWC, WD, and SmartDisk backup drives.
  • Anthony Donnelly Level 2 Level 2 (330 points)
    Currently Being Moderated
    Jul 30, 2007 9:36 AM (in response to oleus)
    Another option (depending on how you feel about them) is to purchase one from Ebay. I say a number of them there. Lower prices than PowerMax etc. Some listed as Buy Now. If you need it in a hurry you can often discuss expedited shipping methods with the seller.

    If you do go through PowerMax ask for Heidi (wonder if that will get edited?)

    Message was edited by: Anthony Donnelly
    512K "Fat Mac" Does it get any better than that?, CPU: 8 MHz 68000
  • Anthony Donnelly Level 2 Level 2 (330 points)
    Currently Being Moderated
    Jul 30, 2007 9:39 AM (in response to oleus)
    Both of the Apple Stores near my house have no 85W power adapters on their shelves. I was looking to see if the new ones were out yet. I like the smaller size. They both had plenty of the 65W adapters on display, but not a single 85W.
    512K "Fat Mac" Does it get any better than that?, CPU: 8 MHz 68000
  • Anthony Donnelly Level 2 Level 2 (330 points)
    Currently Being Moderated
    Jul 30, 2007 9:50 AM (in response to oleus)
    What I am confused about though is your profile says 15". Has that profile changed? I thought it was only the 85W adapters for the 17" that where changed.
    512K "Fat Mac" Does it get any better than that?, CPU: 8 MHz 68000
  • neuroanatomist Level 7 Level 7 (31,685 points)
    Currently Being Moderated
    Jul 30, 2007 10:02 AM (in response to Anthony Donnelly)
    FYI, all MacBook Pros use an 85 W power adapter. You may be thinking of the difference in the batteries - the 15" has a 60 W battery, the 17" has a 68 W battery.
    MBP 17" 2.16 GHz, 2 GB RAM, 100 GB 7200 rpm HDD, Mac OS X (10.4.10),  since the ][e
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