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Software Update hangs near end of download

1598 Views 6 Replies Latest reply: May 15, 2008 12:16 AM by Robert McKay RSS
Robert McKay Calculating status...
Currently Being Moderated
Jul 30, 2007 1:23 AM
Using software update, I'm having trouble with some updates hanging close to completion of the download. This is happening both on a PB running 10.4.10, and an old B&W G3 (to the best of my recollection it's running 10.4.9, but that could be wrong).

The error message given is "A networking error has occurred: timed out (-1001). Make sure you can connect to the Internet, then try again." However there is no network problem, and it isn't a slow link problem (802.11g really running at 54M, connected directly to a gigabit network) - until it hangs, Software Update estimates "less than a minute remaining".

For example, the itunes update to 7.3.1 hangs at exactly 30.9 MB of 34.0 MB - every time, and on both machines. Aaah, I hear you say, it's a proxy with a truncated copy blocking the download. Trouble is, it stops at exactly the same place even if I take the pbook to a completely independent network, so it can't be a proxying problem.

I've tried the previously-suggested solutions (repairing permissions, dumping plists) with no success.

The logs mostly look normal. Nothing untoward in install.log or secure.log, they show admin authentication correctly granted. However asl.log does show something very strange:
[Time 2007.07.30 07:32:43 UTC] [Facility install] [Sender Software Update] [PID
1157] [Message Package Authoring Error: installation-check results requires a me
ssage] [Level 3] [UID -2] [GID -2] [Host bobsmac-2]
[Time 2007.07.30 07:32:44 UTC] [Facility install] [Sender Software Update] [PID
1157] [Message Package Authoring Error: installation-check results requires a me
ssage] [Level 3] [UID -2] [GID -2] [Host bobsmac-2]
[Time 2007.07.30 07:32:44 UTC] [Facility install] [Sender Software Update] [PID
1157] [Message Package Authoring Error: installation-check results requires a me
ssage] [Level 3] [UID -2] [GID -2] [Host bobsmac-2]
[Time 2007.07.30 07:32:47 UTC] [Facility install] [Sender Software Update] [PID
1157] [Message JavaScript error "Undefined value" while running "_choice_suvis
ible"] [Level 3] [UID -2] [GID -2] [Host bobsmac-2]
[Time 2007.07.30 07:32:47 UTC] [Facility install] [Sender Software Update] [PID
1157] [Message _choice_suvisible returned error: Undefined value] [Level 3] [U
ID -2] [GID -2] [Host bobsmac-2]
[Time 2007.07.30 07:32:50 UTC] [Facility install] [Sender Software Update] [PID
1157] [Message _choice_suvisible returned wrong type (())] [Level 3] [UID -2]
[GID -2] [Host bobsmac-2]

I note that I'm not alone with this problem:

http://web.mac.com/joel.esler/iWeb/Handler%20Page%20of%20Joel%20Esler/Blog/5DEFA 0A4-D21A-4893-B095-8FE2B6F3CEDC.html

but I can't see any references to any fixes. Anybody know what's going on?
1.33 GHz Powerbook, Mac OS X (10.4.10), (also happening on a B&W G3 running 10.4.9)
  • Barry Hemphill Level 7 Level 7 (33,085 points)
    Currently Being Moderated
    Jul 30, 2007 4:52 AM (in response to Robert McKay)
    Hello Robert:

    If you have not done so, I suggest you eliminate the wireless network as an issue by plugging one of your computers directly into your modem/router and see if the problem goes away.

    Barry
    iMacs, 1gHz G4 and 1.8gHz G5; iBook 12" screen, Mac OS X (10.4.10), 512 MB and 1 GB memory, DSL, Two LaCie firewire HD, Canoscan 8400F
  • Federico_82 Level 4 Level 4 (1,035 points)
    Currently Being Moderated
    Jul 31, 2007 6:49 AM (in response to Robert McKay)
    try to delete the SU's cache files , /library/caches/com.apple.softwareupdate
    ibook
  • mattn Level 2 Level 2 (420 points)
    Currently Being Moderated
    Jul 31, 2007 8:56 AM (in response to Robert McKay)
    +Using software update, I'm having trouble with some updates hanging+

    My suggestion would be: Don't Do That. You never actually need Software Update to perform the download, so just download in the normal way instead, using your browser, directly from Apple's site.
    iMac G5 20-inch
  • Barry Hemphill Level 7 Level 7 (33,085 points)
    Currently Being Moderated
    Jul 31, 2007 1:02 PM (in response to Robert McKay)
    Hello Robert:

    I must strongly disagree with the idea that you should not use software update. Apple - using SU - determines which updates are necessary and/or optional for your specific system. To ignore SU is to place the burden on yourself.

    The next step would be to trash the preference file and restart:

    com.apple.softwareupdate.plist

    Barry
    iMacs, 1gHz G4 and 1.8gHz G5; iBook 12" screen, Mac OS X (10.4.10), 512 MB and 1 GB memory, DSL, Two LaCie firewire HD, Canoscan 8400F

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