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Hard Disk Error

4223 Views 9 Replies Latest reply: Aug 1, 2007 2:15 PM by John Huber1 RSS
h34d Calculating status...
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Jul 17, 2007 7:18 AM
Hi Guys,

my ibook g4 1.33 ghz isn't booting any more. Loading until the grey screen with the apple logo and the rotating circle.
Hardwaretest says it's a "2STF/8/3: ATA-100 ata-6 Master" Error.
So it seems to be the internal Harddrive.

My Ibook isn't even 2 years old. Is Apple replacing such Harddrives in because of warranty?

Is there any email adress i can speak to apple directly?

thx for your help
h34d
Ibook G4, Mac OS X (10.4.10)
  • Duane Level 10 Level 10 (117,955 points)
    Currently Being Moderated
    Jul 17, 2007 8:19 AM (in response to h34d)
    h34d, Welcome to the discussion area!

    If you have the AppleCare plan it should be covered.
    iBook G4 14" 1.42 GHz [1.5GB-60 GB], iMac G5 20 1.8 GHz [2 GB-160 GB], Mac OS X (10.4.10), iBook 466 SE Graphite [DVD-576M-40 GB-AirPort],iMac G4 700/768, iPod Photo 30 GB
  • Duane Level 10 Level 10 (117,955 points)
    Currently Being Moderated
    Jul 17, 2007 8:58 AM (in response to h34d)
    Since you are outside the one year hardware warranty, Apple will not pay for the failed hard drive nor for the replacement.
    iBook G4 14" 1.42 GHz [1.5GB-60 GB], iMac G5 20 1.8 GHz [2 GB-160 GB], Mac OS X (10.4.10), iBook 466 SE Graphite [DVD-576M-40 GB-AirPort],iMac G4 700/768, iPod Photo 30 GB
  • Luis Mariscal Calculating status...
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    Jul 29, 2007 9:48 AM (in response to Duane)
    I have the same problem.
    It took me a while to figure it out, but after successfully
    booting from my external drive, iBook works. My iBook does not
    show the internal drive, both in the desktop or Disk Utility.
    Where can I get info on replacing the Hard Drive, since
    I don't have Apple Care. I've search for it, but no luck on
    instructions on How-To replace Hard Drive in iBook.
    Thanks for the help.
    iBook 1Ghz, Mac OS X (10.4.9), 256 MB RAM
  • John Huber1 Level 6 Level 6 (17,745 points)
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    Jul 29, 2007 12:26 PM (in response to Luis Mariscal)
    Hi Luis,

    http://www.ifixit.com/Guide/ has what you want.

    John
    iBookG4 933MHz,iMac17 1.25GHz,G4 (Yikes) 800MHz
  • Luis Mariscal Level 1 Level 1 (60 points)
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    Jul 29, 2007 5:16 PM (in response to John Huber1)
    Thank you. Just what I need it.
    And by the way, Wow! What a hassle to replace a Hard Drive for
    an iBook. Apple really wanted to make it hard, huh?
    Oh well...
    Power Mac G5 1.6Ghz, Mac OS X (10.4.9), 1.25 RAM
  • Luis Mariscal Level 1 Level 1 (60 points)
    Currently Being Moderated
    Aug 1, 2007 11:16 AM (in response to Luis Mariscal)
    Ok, so I'm about to replace the internal hard drive for an iBook G4.
    I believe what had happen was that there was an electrical outrage
    and I believe that burned that hard drive, or whatever.
    But iBook works perfect when i boot from an external HD.
    What I wanna ask is, I replace the HD, I reinstall the OS,
    would the new HD work fine? or would it not?
    Could the connectors, or whatever else is in there, might be burned, too?
    Thanks again...
    Power Mac G5 1.6Ghz, Mac OS X (10.4.9), 1.25 RAM
  • Phil Huse Level 3 Level 3 (560 points)
    Currently Being Moderated
    Aug 1, 2007 12:28 PM (in response to Luis Mariscal)
    I would say it had less to do with Apple wanting to make it hard to replace the HD and more to do with Apple wanting to get a computer into a 1" case.
    Power Macintosh G5, iBook G4
  • John Huber1 Level 6 Level 6 (17,745 points)
    Currently Being Moderated
    Aug 1, 2007 2:15 PM (in response to Luis Mariscal)
    Chances are the new hard drive will solve the problem. It's doubtful any other components are damaged.

    John
    iBookG4 933MHz,iMac17 1.25GHz,G4 (Yikes) 800MHz

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