1 2 3 Previous Next 115 Replies Latest reply: Nov 7, 2009 8:42 AM by Ratochino
B. Kennedy Level 3 Level 3 (635 points)
I hooked up my new 24" aluminum iMac and after about an hour of using it, a 1" x 3" strip of condensation gradually appeared in the lower right portion of the screen behind the glass. Anyone else see this?

Aluminum iMac, Mac OS X (10.4.10), 4GB RAM
  • 1. Re: New iMac condensation inside screen glass
    den.thed Level 7 Level 7 (23,935 points)
    Yes > Here <
  • 2. Re: New iMac condensation inside screen glass
    fopboy Level 1 Level 1 (10 points)
    Yes, same problem with my new alu 24" imac.

    i even let it sit for 2 days acclimatising before i first booted it up.

    will be calling apple later today

    also, i'm sure the sharpness of the display has dropped since i had the condensation.
  • 3. Re: New iMac condensation inside screen glass
    Al Van Malsen Level 6 Level 6 (18,740 points)
    Who cares whether others have the problem or not.

    Take it back and get a new one!!!
  • 4. Re: New iMac condensation inside screen glass
    kkat69 Level 1 Level 1 (60 points)
    Al Van Malsen wrote:
    Who cares whether others have the problem or not.

    Take it back and get a new one!!!


    The user is just looking for support from others who may or may not have experienced the same issue. Maybe one of them has a solution to try or some advice why this issue is happening.

    Please post helpful information and not flame the OP. These type of comments go againts the Apple Discussions Terms of use.

    Here's a link as a refresher:

    http://discussions.apple.com/help.jspa#terms

    Be polite. Everyone should feel comfortable reading Submissions and participating in discussions. Apple will not tolerate flames or other inappropriate statements, material, or links. Most often, a "flame" is simply a statement that is taunting and thus arbitrarily inflammatory. However, this also includes those which are libelous, defamatory, indecent, harmful, harassing, intimidating, threatening, hateful, objectionable, discriminatory, abusive, vulgar, obscene, pornographic, sexually explicit, or offensive in a sexual, racial, cultural, or ethnic context.
  • 5. Re: New iMac condensation inside screen glass
    Al Van Malsen Level 6 Level 6 (18,740 points)
    I don't need an interpreter thank you and stand by what I said. It is defective and needs to be returned. The poster does not need validation to solve an issue, he needs a solution.
    This is the second time you have felt the need to come here and make similar coments. Who put you in charge?

    http://discussions.apple.com/message.jspa?messageID=5534082#5534082
  • 6. Re: New iMac condensation inside screen glass
    tgemign Level 1 Level 1 (0 points)
    I encountered the same thing. Powered up for the first time and within a few hours I spotted the condensation in the lower right hand corner. Left the computer on for a few hours and it disappeared. It happened to my girlfriends new 24" Imac as well. It hasn't appeared again... so far. If this is a typical occurance it would be reassuring if Apple made a reference to it.
  • 7. Re: New iMac condensation inside screen glass
    Edward Boghosian Level 4 Level 4 (1,395 points)
    Van Malsen is right. There should be no condensation at all. Why waste time. So what if someone has an explanation. You are not going to keep it with the explanation. SEND IT BACK!
  • 8. Re: New iMac condensation inside screen glass
    fishbear Level 1 Level 1 (0 points)
    Hi

    Same issue - condensation on lower right hand corner. Left it on for about an hour and it cleared. No recurrence since then and no issues with the machine, which has to be the loveliest bit of technology I have ever worked with..

    Enjoy your new iMac
  • 9. Re: New iMac condensation inside screen glass
    kkat69 Level 1 Level 1 (60 points)
    Al Van Malsen wrote:
    I don't need an interpreter thank you and stand by what I said. It is defective and needs to be returned. The poster does not need validation to solve an issue, he needs a solution.
    This is the second time you have felt the need to come here and make similar coments. Who put you in charge?

    http://discussions.apple.com/message.jspa?messageID=5534082#5534082


    But apparently you need a lesson in manners.

    Al Van Malsen wrote:
    Who cares whether others have the problem or not.


    The user apparently wanted to hear others experiences by posting something. The least you can do is not be rude and not basically say "who cares" and put your words more professional.

    I Reported this post for having to give you a lesson in manners a 2nd time.

    Standing by what you said is one thing. Being down right rude is another.

    To the OP I give you this someone helpful answer. Yes if you think it's faulty take it back. As I posted here it might end up happening again. Several good posts on this page:

    http://discussions.apple.com/message.jspa?messageID=5555584#5555584

    I'll quote it so you don't have to change pages:

    kkat69 wrote:
    Since the iMac goes Glass > Space > LCD it wouldn't be totally surprising that condensation would show up there if there is a lot of humidity and the temp variations between the outside of the glass and the inside of the glass.

    The space between the glass and lcd is not air tight. The glass is just a "cover" and not affixed to the actual LCD. It's held on by some magnets but there's still air going to and from between the lcd and the section that connects to the glass. It's like when you get condensation/ie., fogged windows in a car. The temp difference the air outside the glass and the air inside the glass as well as both surface sides it's a matter of physics that a fog will appear if the conditions are optimal.

    I would at least call Apple or goto an Apple store so that there is a record of it happening in case any damage is caused by it. However do not be surprised if the fog goes away by the time you get there.
  • 10. Re: New iMac condensation inside screen glass
    Reza_B Level 1 Level 1 (0 points)
    hello everyone

    I had the same problem after a few minutes of use. HERE IS THE SOLUTION:
    it is condensation due to possible lack of waterproofness when the imac travels (boat or plane)
    it will NOT resolve by itself. You must bring it back for repair. They open up the screen, clean and dry the inside, and that's it... did that, and got my mac back after a couple of hours...
    cheers from Paris France,

    Reza
  • 11. Re: New iMac condensation inside screen glass
    Sir Lancaster Level 1 Level 1 (0 points)
    Reza: Thanks for the update.

    In my case it seems to have resolved by itself. I hate having to send my new iMac for repair. I will skip that and keep my fingers crossed, hopefully it will not re-occurr.
  • 12. Re: New iMac condensation inside screen glass
    Sir Lancaster Level 1 Level 1 (0 points)
    Turned on the imac after 2 days of rest and got the condensation again. This time it was even worse!

    I went to my local (Panama) Apple Store (it's called Mac Store) and they told me that many customers have reported the same problem.
  • 13. Re: New iMac condensation inside screen glass
    mmmmark Level 2 Level 2 (460 points)
    I didn't notice this until I had migrated all my settings and apps over. It had about 3" x 2" area in the lower right corner. I thought I was going to have to send it back because it looked like an oily film that was stuck under the glass.

    To my surprise (and delight) it went away after about a day of being on and has stayed away.

    I think having a metal case is the blame. The aluminum holds the heat (or cold) very well. If it has been in a warehouse or the hold of a plane (mine was air freighted from China and recieved in TWO days!).

    Anyway, say it has been kept at 40 degrees and you turn it on. The internal temp rises quickly to 120-130 degrees. That differential makes for condensation. I get this on my home windows and they are dual pane, so it makes sense.
  • 14. Re: New iMac condensation inside screen glass
    Sir Lancaster Level 1 Level 1 (0 points)
    What you say makes sense. Then this issue will re-occur each time the physical conditions are met. I prefer to remove the glass, that way I also get rid of the glossy. Hope that someone comes out with an accessory bezel to be placed after the glass is removed so that it does not look like something is missing.
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