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Photoshop CS3 causing new iMac to hang

2715 Views 20 Replies Latest reply: Oct 1, 2007 9:38 AM by Andy Till RSS
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Richard Ellis1 Calculating status...
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Aug 20, 2007 1:52 AM
I have an issue with Photoshop CS3 hanging my iMac.

When the application is active but in the background and unused for a while and I return to use it the entire machine becomes unresponsive, the mouse cursor can still be moved around the screen but nothing can be clicked (wireless mighty mouse), force quit can not be invoked to kill PS.

I have to resort to switching of the machine in order to get it back up.

Has anyone else seen this, either on an iMac or other intel macs..?
iMac 2.4GHz 1GB RAM, Mac OS X (10.4.10)
  • glyphis Calculating status...
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    Aug 20, 2007 2:46 AM (in response to Richard Ellis1)
    Hi Richard,

    I've been experiencing the very same, and then upon restart, a permissions repair reveals serious directory damage to the disk, fixable only with Disk Warrior.

    I tried everything to sort this out... and think I may have cracked it when I unplugged my empty iPod dock! It was an old 3rd gen. dock, and I think the iMac didn't like it sat there empty.

    Things seem to be working ok for the moment, touch wood. Is there anything other than keyboard / mouse on your USB ports?

    Hope that helps,
    Scott
    G5 Dual 2.0, 20 ACD (3 bad 23s was enough), AlBook 1.25, TiBook 550, Mac OS X (10.4.10)
  • brightbelt Level 1 Level 1 (50 points)
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    Aug 20, 2007 6:19 AM (in response to Richard Ellis1)
    Not to dismiss your problem by any means, I thought I'd report my experience since I'm running PS CS3 as well. I'm on a 24" iMac and PS CS3 has been running well for me.

    In addition to the keyboard and my Epson all-in-one printer (plugged into the back), I have a Logitech cordless mouse whose dock is plugged into the keyboard, and I have a USB 2.0 Maxtor hard drive plugged into the back.

    I am getting general problems when I try to use my Belkin usb hub and when I use my usb card reader for any length of time, but I can't see that they have had any effect on running PS CS3.

    Like I said - not to dismiss your issue - I just thought it might be helpful to share about my peripherals etc.

    Good Luck,
    Frank B.
    Intel Macbook Laptop (white), Mac OS X (10.4.10), Core 2 Duo/2.18 gHz
  • Steven Griffin Calculating status...
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    Sep 11, 2007 4:33 PM (in response to Richard Ellis1)
    I'm having exactly the same problems.

    I've just disconnected all of my unattached cables and Im gonna see how it goes.

    Failing that, I've got an extra 1Gb of RAM on its way to me - so I'll see if that helps!
    iMac Core 2 Duo (24" Mid 2007), Mac OS X (10.4.10)
  • Eugenio Sighinolfi Calculating status...
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    Sep 12, 2007 2:32 PM (in response to Richard Ellis1)
    Have you looked inside system.log?
    I have the same type of hung (connecting with ssh everything works, just the GUI is frozen) opening iTunes.
    Just after the GUI hunged the message log starts with:

    ** ASIC Hang Log Start **

    Message was edited by: Eugenio Sighinolfi
    New iMac 24", Mac OS X (10.4.10)
  • Steven Griffin Level 1 Level 1 (15 points)
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    Sep 12, 2007 4:25 PM (in response to Eugenio Sighinolfi)
    Looked through my system.log.

    Got quite a few of the ASIC Hang Logs.
    No idea what they mean though!

    PS: Just found this:
    http://metastatic.org/text/Concern/2007/08/20/instant-review-aluminum-imac/

    Message was edited by: Steven Griffin
    iMac Core 2 Duo (24" Mid 2007), Mac OS X (10.4.10)
  • memoflores.com Calculating status...
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    Sep 18, 2007 8:11 PM (in response to Richard Ellis1)
    I'm Having the same problem, have you solved it? I have a 20" iMac with 1GB of RAM and sometimes when I'm browsing pictures on Bridge and double click one to open it in photoshop my computer hangs. No dock, no menu, nothing, I have to turn it off.

    Have you find a solution?
    imac & mac book, Mac OS X (10.4.10)
  • nataliejwong Calculating status...
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    Sep 19, 2007 8:03 AM (in response to Richard Ellis1)
    I was just thinking about upgrading to CS3.. but it seems like there's still a few problems with it. I wonder if I should wait now... hm.
    20" iMac @ 2.4Ghz, Mac OS X (10.4.10), Powerbook G4 @ 1.25Ghz
  • memoflores.com Level 1 Level 1 (50 points)
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    Sep 19, 2007 8:37 AM (in response to nataliejwong)
    nataliejwong wrote:
    I was just thinking about upgrading to CS3.. but it seems like there's still a few problems with it. I wonder if I should wait now... hm.


    It seems that the problem is the imac software update v1.1. CS3 was running great before the update.
    Mac Book, iMac, Mac OS X (10.4.10)
  • sinnshyne Calculating status...
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    Sep 19, 2007 11:27 AM (in response to Richard Ellis1)
    I have the new iMac and using CS3 design premium and have had not one issue at all no freezing no hanging no crashing. Very strange I am reading all these posts about issues with the nee iMac and I have had not one issue! Mine is loaded from finalcut to protools and not one issue.
    imac intel aluminum, Mac OS X (10.4.10)
  • Steven Griffin Level 1 Level 1 (15 points)
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    Sep 19, 2007 2:44 PM (in response to memoflores.com)
    Something strange is going on!

    Mine was crashing all the time before the update - was having to hard reset 2-3 times a day.
    Yet after updating to imac software update 1.1 it seems fine, haven't had 1 crash!
    iMac Core 2 Duo (24" Mid 2007), Mac OS X (10.4.10)
  • lclcv Calculating status...
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    Sep 19, 2007 4:04 PM (in response to Richard Ellis1)
    I use the CS3 package professionally and have no trouble but it needs more than 1GB RAM, imo. I wouldn't go near it with less than 2GB and am considering doubling that as my current files are huge and my machine is sluggish with them. IMO there is no such thing as too much RAM for Illustrator and Photoshop. Even InDesign likes more than 1 to be totally happy.
    iMac 2.1ghz Superdrive, Mac OS X (10.4.10)
  • elmac Level 5 Level 5 (4,230 points)
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    Sep 19, 2007 6:20 PM (in response to lclcv)
    Hi, quite aside from the forum, my last name is Jacobson..L
    17"C2D S/Drive-VideoiPod-IBook14" (max ram) MacMini c2d-4Nanos-iSight Camera, Mac OS X (10.4.10), 2 LaCie160gb Ext HDs-Prostar Laptop with XP. Leica,Oly.KM,Canon-Digital Cameras
  • ChiaCheese Calculating status...
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    Sep 20, 2007 5:44 PM (in response to Richard Ellis1)
    I've been running the CS3 master suite and the only problem I've had is with Flash. Though Flash is a notoriously buggy program and freezing wasn't the only glitch I've had with it. I'm also on the older white intel imac so the 1.1 update isn't an issue. But so far my experiences with photoshop on the imac have been just fine.
    I don't know if it matters, but right now i have my keyboard, mouse and intuos tablet connected to the computer USB ports and my all-in-one canon printer connected to the keyboard. They all seem to be working together happily.
    24" intel imac, Mac OS X (10.4.10), it's white and glowy
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