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24" iMac 2.8Ghz problem with wireless reconnection wake up

3645 Views 19 Replies Latest reply: Sep 16, 2007 3:57 PM by eljay4 RSS
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Andrew Campbell-Burt Calculating status...
Currently Being Moderated
Aug 21, 2007 1:25 PM
Each time i turn on my new iMac or wake it up it refuses to auto reconnect to my Wireless network. Have to manually connect it up by typing name and key in despite this info being in preffered networks list.

Only thing that came to mind is not showing the SSID, ie its invisible. That said 3 other iBooks in my house all have no issues... + tried my mothers MacBook, also perfect. Tried clearing Keychain access to WEP hex key. Removing network from 'Preffered network list' restarting and re-entering it...

Any ideas please?
iMac 24" 2.8Ghz, Mac OS X (10.4.10)
  • Cray7 Level 1 Level 1 (0 points)
    I just installed my new 24" iMac 2.8Ghz and noticed the exactly same problem.

    I have three different wireless networks available to test:
    Airport network (Extreme+Express in WDS mode, SSID hidden, WPA2 Personal)
    Airport Network (Express, SSID visible, WPA Personal)
    D-Link 802.11b network (SSID visible, WEP 128)

    Most of the time I can connect to each network manually by selecting "Other.." from Airport menu but iMac does not auto reconnect to any of these networks when they are added to preferred networks list. Their network keys are succesfully stored to keychain. I have 90%-100% signal to all of these networks.

    My other Macs (MacBook Pro, iMac G4 20" and iBook) are able to connect and auto reconnect without any problems. All computers including this new iMac 24" has latest Mac OS X 10.4.10 and all software updates installed.

    Occasionally iMac also loses all (even SSID visible) networks from Airport menu. Also when this happens clicking the Aiport menu displays "spinning beach ball" for several seconds.

    First sign of wireless network trouble I noticed was when I first started the new iMac and tried to connect to Aiport network with the Setup Assistant at first boot. iMac did not detect any of these available networks even if I manually entered their SSIDs and encryption keys. This tells me that problem is not due to misconfiguration made after "fresh from factory"-boot.

    I am going to call Apple support today.
    iMac 24" 2.8, Mac OS X (10.4.10)
  • dgrutsch Calculating status...
    I noticed the same on my new iMac 20" with the 2.4 Ghz CPU. Exactly the same behaivor. With the IBook G4 all works fine and i never noticed Problems with Wireless Connectivity.
    iMac 20" 2,4Ghz, Mac OS X (10.4.10)
  • Visiteur Calculating status...
    I had the same symptoms intially: my new alu 24" 2.4 GHz iMac couldn't connect automatically ( Airport Extreme base, Airport Express WDS, WPA2 personal, SSID hidden).
    In the end I got round the problem by simply unhiding the SSID, making sure I did this on the Express WDS as well as on the Extreme Base unit.
    I have another two Macs on this network connecting OK, so I've no idea why the iMac was having a problem - nor have I investigated further!
    Unhiding the SSID is not so drastic: at least neighbours can see (& avoid) your channel.
    New iMac 24" 2.4 GHz, Mac OS X (10.4.10)
  • nsinlaguna Calculating status...
    I am having this problem as well. Mine differs a little however.

    I did a systems migrate from my previous G4 iMac. Upon wake up, the signal strength on the top right is black. after 10 seconds, it goes out. I have to manually click on it and select my network (which is visible I dont hide the SSID).

    I am loathe to change anything on my Linksys router since 3 other machines (windows) connect to it as well.

    In the network settings, it still list my SSID and the default network. it's been happening since the day i got the unit 2 weeks ago (the day after they came out). I'll keep you guys updated about what happens.
    Mac OS X (10.4.10)
  • dgrutsch Level 1 Level 1 (0 points)
    Tried with unhidden SSID but even does not work. It is i a little bit strange, the iMac doesn't connect to the WLAN at all but the iBook G4 does it all the time.
    All Router configurations where immediately reflected on the iBook but on the iMac nothing changes. I think this might be a software problem, the iBook runs also on OS X 10.4.10 but is not a Intel.
    iMac 20" 2,4Ghz ; iBook G4 1,33Ghz, Mac OS X (10.4.10)
  • James Looker Level 1 Level 1 (15 points)
    I am also having this problem with my 24inch 2.16 ghz iMac with the "n" patch applied. On startup it can never find my network even tho it is in the preferred list and always tries to connect to a neighbors secured network. On startup from sleep it just refuses to connect making me have to do it manually. It's driving me nuts!
    iMac 24 inch, Mac OS X (10.4.10)
  • Cray7 Level 1 Level 1 (0 points)
    I don't think enabling SSID broadcast qualifies as a fix for this problem.

    All other Macs I have work perfectly with the existing hidden (no SSID broadcast) network but my new iMac 24" 2.8Ghz does not.

    I do not want to broadcast my network ID's to neighbours just because there is hardware or software driver bug with the new iMacs.

    This issue needs a real fix from Apple.
    iMac 24" 2.8, Mac OS X (10.4.10)
  • MacAndersen Calculating status...
    The same issue here with the new iMac 24" 2.8 GHz.

    Network: AirPort Extreme base station, original round, V5.7. Closed 802.11b/g network with hardware access control, 128 bit WEP security. DHCP sharing a single IP adress (DHCP and NAT) using addressing. No problems with my "old" 2 GHz Core Duo also running 10.4.10, one MacBook Pro and two G4 iBooks.

    The new iMac is able to connect without problems by entering network name and password from the AirPort menu or using Internet Connect. However, it forgets the network after restart, even if entered as a preferred network. Tried the following based on different sources with no success at all:
    1. Repairing permissions.
    2. Deleting preferred network including corresponding keychain record, restarting and re-entering information.
    3. Changing the AirPort channel.
    4. Deleting a number of preference files and restarting (in ~/Library/Preferences,,, internetconnect.plist)
    5. Resetting NVRAM.
    I guess the next step will be reinstalling the System...
    A response from Apple would be really nice.

    iMac 2 GHz Intel Core Duo, Mac OS X (10.4.10)
  • James Looker Level 1 Level 1 (15 points)
    I fixed mine by:

    Removing all the preferred network from the list in Network.
    Adding my network a fresh including the password.

    My iMac now automatically connects to the network after a restart and after waking from sleep.
    iMac 24 inch, Mac OS X (10.4.10)
  • Riccix Level 1 Level 1 (0 points)
    Same problem (iMac 2.8GHz) plus frequent failures to connect to Server/Internet. Once I have manually (again!) logged on to the Airport the indicator stays bold but the connection repeatedly fails. Safari network diagnostics shows red or yellow for Internet and Server but this spontaneously recovers for a few minutes then fails again - it's very disruptive hheeellllppppp. This problem appeared after about 2 days.
    iMac 24inch, Mac OS X (10.4.10), New (2007) model iMac
  • Riccix Level 1 Level 1 (0 points)
    Tried connecting via ethernet and problem still there.
    Tried new router and problem solved.
    Hope this works for similar snags to mine.

    This is my 4th router in about 3 years!
    iMac 24inch, Mac OS X (10.4.10), New (2007) model iMac
  • shaiboy_uk Calculating status...

    I bought a new iMac 20" 2ghx on Saturday from the New Apple store in Glasgow Scotland, got home and all seemed fine till I restarted after updates and it wouldn't find the wireless connection even though saved under preferred networks. Had to re-enter the wireless details including WEP password, then connected fine, SSID hidden. But then restart and went again. I turned the SSID to broadcast and then restarted and it was fine.

    Spoke to a Genius in the store the following day, and said they didn't know of any issues, as far as they were aware the new iMac's used the same wireless cards as old iMac's so shouldn't be any issues.

    So going by other people having same issues their seems like a problem, and Apple don't know about it.... If Apple are listening, any chance fixing this one?

    iMac (late 2007) 20" 2Ghz 1gb Ram 250GB, Mac OS X (10.4.10)
  • Cray7 Level 1 Level 1 (0 points)
    Good news. Apple is doing something about this issue:

    Yesterday I got call back from Apple (tier 2) technician. He emailed me Apple service software that collects debugging information (logs, network packet captures etc) . Later I sent him back the collected data after reproducing the problem on my new iMac 24" 2.8 Ghz.

    He believed this to be an airport driver issue and not a hardware issue with the new iMacs.

    Hopefully the collected information will help Apple locate and fix the problem.
    iMac 24" 2.8, Mac OS X (10.4.10)
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