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Bought new iMac 20" Faded Screen

47223 Views 476 Replies Latest reply: Dec 10, 2007 10:43 PM by TallyHo RSS
  • Qubic Level 1 Level 1 (15 points)
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    Aug 17, 2007 6:39 PM (in response to johnyq)
    I took ours back Monday 8/13/07; Problems same as others posted on this and similar threads; Just wanted to add this post to the data pool; The "gradient effect" was clear and obvious, looking straight on, no tilt relative to sight line, solid color background from one of Apple's included backgrounds. Played around with Expert settings in the Color Profile, tried different color profiles, took it to the Genius, and although I/we could get the desktop to look better, (ie could tell what the icons were in the Dock), it would still be darker at the top; I could maybe live with that, but then other apps would look weird, iTunes for example in the tan colored window at the top, the bottom of it would be this funky color, why? try to fix that and something else somewhere would be out of whack; Have a PowerMac 8500 bought new with 20" monitor, Rev A iMac bought new, G4 Cube with Studio display, bought new, Rev C iMac bought used, a couple of Quadras with smaller monitors bought used, a Mac Pro with 23" display, and I have never, ever, ever had to deal with the kind of thing as this, right out of the box and on first boot; the icons in the Dock were so washed out at first I could not tell what the TextEdit icon was for without moving the pointer over it; This was by default, on first boot up! There is no excuse for this, not from anyone, especially not from Apple. Well maybe some of those cheapo, low-end PC box makers, but Apple? On a brand new, significant product line like the iMac? I just have to echo my disappointment, both in the product, the experience, and with Apple. I think they do have a problem, either with the tech they chose to use, or some manufacturing problem, but this. just. aint. right. I am surprised they made it out like this, unless they decided to ship them anyway so they could hold to the release date and clean up the fallout later.
    Mac Pro, 2xDual2.66, 4x512 MB, GeForce 7300 GT, 23" Apple LCD, Mac OS X (10.4.8), Delivered 10/27/06
  • Sillygirl Level 1 Level 1 (70 points)
    Currently Being Moderated
    Aug 18, 2007 1:49 PM (in response to johnyq)
    I am having the exact same problem. The gradient effect is horrible. I've adjusted the color profile to no avail. If I get the bottom half of the screen to a place where it looks good the top half looks way too dark.

    I am so disappointed by all of this. I have had several iMacs and they have never come out of the box looking as bad as this. I don't think it is unreasonable to expect a newer iMac to look better than an older one.

    I too will be returning mine. So disappointing...
    20" iMac 2.16 GHz Intel Core 2 Duo, Mac OS X (10.4.10)
  • QGrayson Level 1 Level 1 (105 points)
    Currently Being Moderated
    Aug 18, 2007 8:37 PM (in response to johnyq)
    I've had my new 20' iMac for less than a week and I've found no way to get the screen properly adjusted.

    The top half is too dark and the bottom half is too light and 'washed out'.

    I plan on returning this Monday morning...but what are the options? Will a replacement machine have the same problems? The 17 and 20 previous models had perfect screens...at least from my personal experiences.

    I expected much more from Apple than a screen that can't be used for any kind of detail work and gives you a headache trying to focus on the washed out sections.

    The computer itself seems to be running okay...except for a growing concern about overheating in the upper LEFT hand corner of the screen. Another problem I noticed was that the entire computer/screen is crooked...leaning just over a quarter of an inch to the left. This is the first time I've seen this kind of tilting on an iMac.

    I really hate to go to the extreme hassle of returning a computer and the downtime that comes with it. But these 20' screens are unusable as is.

    Message was edited by: QGrayson

    Message was edited by: QGrayson
    Less than a week old 20' core 2 duo, Mac OS X (10.4.10)
  • Qubic Level 1 Level 1 (15 points)
    Currently Being Moderated
    Aug 18, 2007 8:54 PM (in response to QGrayson)
    By QGrayson: "I plan on returning this Monday morning...but what are the options? Will a replacement machine have the same problems?"

    I don't know. Seems fairly widespread. I took ours back and got a refund less the 10% 'restocking' fee, of $149.90. Had it less than a week. Wife went back to using the G4 Cube that she's been using. So we just didn't upgrade and will wait until the apparent problems are sorted out, or another model comes out someday. But it was a long time for this rev to come out. The 24" is way too big for just a home desktop that she uses in her office/study. I don't know.
    Mac Pro, 2xDual2.66, 4x512 MB, GeForce 7300 GT, 23" Apple LCD, Mac OS X (10.4.8), Delivered 10/27/06
  • QGrayson Level 1 Level 1 (105 points)
    Currently Being Moderated
    Aug 19, 2007 6:22 AM (in response to Qubic)
    There shouldn't be any restocking fee if you return your mac within 14 days. Especially if the darn thing isn't working as advertised.

    It's up to you...but I would call them back and ask them why they charged you ANY fees since the computer was what they call 'DOA' (Dead on Arrival...or unusable out of the box.) and you returned it within the two week period.

    Having a screen that isn't working correctly certainly can be described as unusable. Not to mention that it appears to be a widespread problem.

    I find it very disturbing that they're charging customers to return a defective product.
    20' iMac Core 2 Duo, Mac OS X (10.4.10)
  • KRitchie Level 2 Level 2 (485 points)
    Currently Being Moderated
    Aug 20, 2007 4:23 AM (in response to johnyq)
    I went to the Apple Store yesterday to look for this issue. I had to wait as every iMac had someone looking at them! I finally got on one, set the desktop to a single color and was able to observe what everyone is talking about. The top of the screen in darker than the bottom. Calibration helps the fading at the bottom but if I moved my head down the bottom would get darker but the top would get even more dark. There is a definite shift in color as you move your head around. This is just a low end screen that Apple has put into this model. I don't think most people will notice this affect but now that it's been pointed out I don't like it. I'm still not sure I like the glossy screen either. The 24" sceen is the better screen but I can't afford that model. I may go with a new Mini and attach it to a nice Samsung 17" LCD I bought a couple of years ago that is hooked up to a PC.

    Kelvin

    Message was edited by: KRitchie
    iBook G4, Mac OS X (10.4.10), 1.25m, 60gig, Superdrive
  • JohnInnes Level 1 Level 1 (5 points)
    Currently Being Moderated
    Aug 21, 2007 9:44 AM (in response to Barbara Brundage)
    Brilliant idea - managed to order a refurbished 20" iMac from the UK store.

    Still very disappointed in Apple over this horrible screen.
    iMac, Mac OS X (10.4.10)
  • Rhapso Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 23, 2007 2:23 AM (in response to johnyq)
    Hello,

    I have this gradient screen issue too on my just received iMac 20". I was selling my old iMac white intel core 2 duo 20" on eBay but have just cancelled the sale, just in case. Because it seems that there is no new 20" iMac that have not the gradient issue.
    I hope Apple will fix this issue very soon for me and for them.

    Romain.
    iMac core 2 duo mid 2007, Mac OS X (10.4.10)
  • andmoo79 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 3, 2007 8:44 AM (in response to johnyq)
    I have the same issue with my 20" Alu iMac. Because of the display I'm returning it for a refund and going back to my mini. It's a shame, I'd love to buy an iMac again - apart from this one issue with the screen it's an amazing machine but this is one area they shouldn't have compromised on. As things are now I'm torn between buying a 24" iMac that is perhaps a touch too large or waiting for 20" models with a new panel that doesn't have the same issues. Gutted.
    Mac mini, Mac OS X (10.4.8), PPC G4 @ 1.25Ghz, 512MB RAM
  • togermano Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 3, 2007 10:26 AM (in response to johnyq)
    I'm on the 20 inch too and this problem really bothers me I don't even do art and it bothers me just to look at a webpage and scrolling down and see the picture alot lighter is just so annoying. I hope apple does a recall on this or atleast offers somekind of fix for it

    Message was edited by: togermano
    NEW IMAC 20inch 2.4, Mac OS X (10.4.10)
  • nbirchler Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 7, 2007 5:07 PM (in response to togermano)
    I suggest that everyone with this problem make sure that they bring it to Apple's attention through whatever means are necessary. This was a major screw up on someone's part and they need to make it right for the sake of the iMac product line.
    Aluminum iMac, Mac OS X (10.4.10)
  • QGrayson Level 1 Level 1 (105 points)
    Currently Being Moderated
    Sep 7, 2007 6:31 PM (in response to johnyq)
    I've been pondering this issue. Has anyone actually checked to see if the 'glossy' glass covering may be causing the dark/light, gradient, shifting color problem?

    Perhaps someone should see if taking the glass off makes a difference? Essentially the screen is encased in glass in a sort of 'shadowbox'. Could the screen be reflecting off the glass in some fashion...causing shadows and color distortions? And what about the distance between the glass and the screen? Would that make a difference?

    One has to admit that the 20" is a nice computer overall. But since this is the first time Apple has tried putting a glass cover on their screens...it may have something to do with the fact that so many 20s have the gradient situation.

    I'm not ready to give up on Apple or the iMac. I'm willing to give them the benefit of doubt while until they take a good look at the problem and find a solution. The solution might be as simple as finding out that you can't use a 'cheaper' screen with a glass front.

    This very nice machine has a lot of potential.
    20' iMac Core 2 Duo, Mac OS X (10.4.10)
  • nbirchler Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 8, 2007 10:48 AM (in response to QGrayson)
    It's not the glass, it's the cheap, poor-quality TN panel behind it. Apple is closing these threads left and right. I'm sure they'll shut this one down soon too. Wouldn't want anyone to know there's a problem, right?
    Aluminum iMac, Mac OS X (10.4.10)
  • QGrayson Level 1 Level 1 (105 points)
    Currently Being Moderated
    Sep 8, 2007 12:46 PM (in response to nbirchler)
    I was referring to the combination of a TN screen with a glass front. It might be that a cheap screen looks more reflective and 'washed out' behind glass.

    Just speculation on my part.
    20' iMac Core 2 Duo, Mac OS X (10.4.10)
  • Yukie Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 8, 2007 1:29 PM (in response to johnyq)
    I was defending the screen until I saw it, I've been using 160 angle Tn display (LG) for 1½ years now (was a cheap LCD when I bought it as well).

    And everything looks fine on this so I thought, This is a TN, iMac 20" is a TN, and this one is almost 2 years old, OF COURSE the iMac's screen is better.

    But the truth is, iMac screens is sooo much worse than my old one, how is this possible?

    How can the even sell this junk of a screen?, please fix this now and replace every iMac 20" alum sold !
    iMac Alum, Mac OS X (10.4.10)
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