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Freezing iMacs

53857 Views 694 Replies Latest reply: Nov 4, 2007 3:10 PM by FrustratedWithVista RSS
  • drewstein19 Calculating status...
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    Sep 4, 2007 7:32 AM (in response to autiger)
    I AM SOOOOOO FRUSTRATED!!! I have always been a PC guy, then recently bought an IMac because I was so sick of frequent crashing. After a few weeks of my computer working perfectly.. it crashed. Just stopped right in the middle of a word document i was editing. Now it only boots to a gray screen. I tried all the tricks listed in the manual, boot with option, boot with option, apple, p and r held down. nothing... so i took it to best buy where i bought it. since i am past the 14 day return policy for them and for apple, they or apple are going to try and fix it. I'VE OWNED THE COMPUTER FOR 6 WEEKS AND IT ALREADY FAILED. Good customer service would give me a new one. No questions asked. I'll let them fix my computer, but I am never buying from apple again.
    imac, Mac OS X (10.4.10)
  • Paul Howland2 Level 1 Level 1 (125 points)
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    Sep 4, 2007 8:01 AM (in response to Megan Partridge)
    Given that your problems are associated with 3D gaming, you may well be experiencing driver issues. I've read elsewhere on these forums that the drivers for ATI 2600 remain fairly buggy - for Windows as well as MacOS X. This is not any immediate consolation for you, I know, but at least it is something that can be fixed in a software update... Have you looked in the system logs to see whether there are any clues to the source of crashes? You might also want to use a utility to monitor the system temperatures and see whether there is any relationship.
  • Paul Howland2 Level 1 Level 1 (125 points)
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    Sep 4, 2007 8:03 AM (in response to brdhunter)
    Sounds dead. Have you tried booting off the DVD to run the systems diagnostic (hold down C whilst booting)? If that fails as well, then your machine is almost certainly fried. I'd get on the phone to Apple.
  • phr Calculating status...
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    Sep 8, 2007 1:46 PM (in response to Anthony J Howe)
    I have a 24" Core 2 Duo iMac w/ 1GB RAM and 320GB HD, and mine is freezing too... mostly when switching apps or working w/ Aperture.
    iMac Core 2 Duo 24", Mac OS X (10.4.10)
  • Kat2007 Calculating status...
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    Sep 9, 2007 6:16 AM (in response to autiger)
    I just purchased my new imac onliine less than a week ago...how can you tell which hard drive model you have? How do you know it is a Sea....?? I looked it up in the system profiler and mine just says model # WDCWD50000AAKS-......Intel is the vendor. I am concerned about the stability of the imac now...mine is working so great, it is too good to be true compared to a pc...knock on wood.
    imac 2.4ghz intel core 2 duo 2 gb ram 500gb hd, Mac OS X (10.4.10)
  • phr Level 1 Level 1 (0 points)
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    Sep 9, 2007 6:25 AM (in response to Paul Howland2)
    I also suspect a problem w/ the gfx driver. I issued a bug report related to this problem, and I hope all of you who experience the same problem do it was well!

    For the moment I test the machine w/o Quartz Extreme, will see whether this helps or not...
    iMac Core 2 Duo 24", Mac OS X (10.4.10)
  • Mindtrain Calculating status...
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    Sep 10, 2007 3:56 PM (in response to autiger)
    I wish I had done a search before buying. I just bought my 24" iMac last Saturday. I have owned a mac since 1997 and never had this problem. It is freezing up when I go to iTunes TV section (to browse or buy TV shows). It did it the first night I bought it and it just did it twice in a row. Does anyone know what the issues are? THis is clearly NOT related to the 500GB Seagate drive, as I have the 320 HD in my brand new 24" iMac. This bites. Apple needs to do something about this. I hate to have to take my computer back, but I spent a lot of money (cash) on this.
    iMac 24" 320 HD 1GB Ram, Mac OS X (10.4.10)
  • Mindtrain Level 1 Level 1 (0 points)
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    Sep 10, 2007 10:41 PM (in response to autiger)
    I have done multiple searches since posting this and this is now a known issue. It is all over the forums, with one user claiming to have duplicated the freeze in all new iMacs on display at both Apple Stores and local electronics stores that sell apples. This is really bad, IMO. I mean, I paid a lot of money for this computer and it shouldn't do this. This is something that should be caught in Beta-Testing. Apple needs to fix the problem or recall all of these computers.
    iMac 24", Mac OS X (10.4.10)
  • phr Level 1 Level 1 (0 points)
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    Sep 11, 2007 9:41 AM (in response to autiger)
    The freezing is bad, without a question. But nevertheless the new 24" iMacs are gorgeous!

    Moreover, I believe the UI freezing is simply a graphics driver issue which can be fixed. And I am sure Apple is aware of this problem and working hard to provide a fix (I at least issued a bug report, and I hope I am not the only one who did so). In any case I had no such incident anymore since I disabled Quartz Extreme...
    iMac Core 2 Duo 24", Mac OS X (10.4.10)
  • Ceresio Calculating status...
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    Sep 11, 2007 1:23 PM (in response to autiger)
    I purchased a new 20” iMac Intel Core 2 Duo, having made the big switch to a Mac after having been a die-hard PC user. The thing that I was most interested in is the factor of stability and avoiding the endless crashes of my computer while doing my daily work.

    I was quite surprised to find that my new iMac crashes more than my PC did! I seem to be doing very normal tasks (using iTunes, iPhoto, iMovie) and either the entire system freezes or just the application which I’m using. I sure hope that Apple intervenes soon.
    iMac Intel Core 2 Duo, Mac OS X (10.4.10)
  • Ceresio Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 11, 2007 2:19 PM (in response to autiger)
    No, I have a 320 GB hard drive.
    In looking at other discussions, I wonder if it has something to do with a conflict with iTunes. See:
    http://discussions.apple.com/thread.jspa?threadID=1095847
    However, mine has also crashed with other iLife applications (maybe iTunes is still the cause, doing something in the background. I’m not sure). In any case it’s pretty frustrating. My new iMac is really fantastic and I’m optimistic that a fix will be found. I just hope it’s sooner rather than later.
    iMac Intel Core 2 Duo, Mac OS X (10.4.10)
  • joetime007 Calculating status...
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    Sep 11, 2007 5:35 PM (in response to autiger)
    just push altesc
    iMac, Mac OS X (10.4.10), not the aluminum one
  • joetime007 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 11, 2007 5:36 PM (in response to joetime007)
    then relaunch finder
    iMac, Mac OS X (10.4.10), not the aluminum one
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