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Windows users unable to see attachments

588 Views 5 Replies Latest reply: Sep 18, 2007 6:40 PM by Ernie Stamper RSS
Smersh Calculating status...
Currently Being Moderated
Sep 14, 2007 11:34 AM
I regularly send attachments, but in the last week or so I have had three different PC users complain that they can not see the attachments (.tifs and .jpgs). Interestingly, their replies to me include the attachment that I sent!

One user said that an "x" appeared where the attachment should have been.

Of course I check "windows friendly attachments", etc., I have current software... and I have not made any changes to my OS or Mail preferences. Does anyone know if windows or perhaps some sort of spam prevention changes were made recently that would cause my attachments to not show? Any other ideas??
Powerbook G4 12", MacBook, Mac OS X (10.4.10)
  • sherrera Calculating status...
    Currently Being Moderated
    Sep 15, 2007 9:44 PM (in response to Smersh)
    I am having the same problem, although I'm usually sending pdf files. Sometimes, the recipient sees the attachment and cannot open it. Sometimes, there is no attachment at all.

    In all cases, I have the Windows-Friendly box selected.

    Another note - 95% of the time I get this complaint, the recipient has an aol email account. I'm thinking this might be part of the problem.

    I am able to send email to these accounts using another email client, such as Intellimerge or even MS Entourage, and I don't have this problem.

    Does it matter how the attachment is added? Do I have to click the little paperclip and navigate to and select the attachment?

    Am I able to drop the file on the email message? It shows up in the body of the message, so I'm assuming it's attached.

    Any other suggestions?
    24" iMac 2.8 GHz, Mac OS X (10.4.6)
  • Antonio Rocco Level 6 Level 6 (10,100 points)
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    Sep 16, 2007 3:09 AM (in response to Smersh)
    Hi

    This is more than likely not a problem your end but on the PC side. PC-based mail applications could have security settings enabled to such an extent that any attachment could be rejected that is not in the pre-defined approved list. Most PC users would not even know where to look. This could be in addition to what is already defined as allowable mail with attachments in whatever they may be using for inbound security, especially if you are sending mail to users in a corporate environment. Even Norton’s Internet Security can have an adverse affect on what can be seen. A lot of PCs come with that already pre-installed.

    Tony
  • Ernie Stamper Level 8 Level 8 (37,455 points)
    Currently Being Moderated
    Sep 16, 2007 3:56 AM (in response to Smersh)
    To All,

    If you send in Plain Text, and with Windows Friendly selected, you should have no problems sending with Mail. The use of Plain Text is needed because RTF, when multiple font (including size or color) are used, the RTF is converted to HTML, and that conversion can be problematic to some, but not all, email clients.

    Some email clients used on Windows computers will see the attachments as embedded, if the RTF is converted to HTML.

    Other recipients may only have SPAM filters that are triggered by the HTML, but still problematic.

    Often it is a Signature that is the source of the additional fonts, so make any Signature use Plain Text, as well.

    If having problems with PDFs, in particular, make sure not be using the Resize button on any message with PDF attached. It should only be used with photo files. In addition, if the PDF contain live links, even they can trigger some filters.

    Ernie
    Mac Pro 8 Core, iBook, and QS G4 867, Mac OS X (10.4.10)
  • Ernie Stamper Level 8 Level 8 (37,455 points)
    Currently Being Moderated
    Sep 18, 2007 6:40 PM (in response to Smersh)
    If you already have a Signature in RTF or HTML, I am not sure using Make Plain Text changes it, but changing the Plain Text for all message composition probably does. I think I have a residual memory of something more complicated with Signatures and Plain in earlier versions of Mail -- not sure.

    You could confirm by looking at any message you send, by opening the Sent message (or CC to you), clicking on View in the menubar, placing the cursor on Message in the resulting pull-down and choosing Raw Source. Anything other than Plain Text should be obvious in Raw Source.

    Ernie
    Mac Pro 8 Core, iBook, and QS G4 867, Mac OS X (10.4.10)

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