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11097 Views 26 Replies Latest reply: Sep 24, 2007 1:42 PM by Jmilan007
It didnt happen to me, but I was at my local apple store today(in Minnesota). While standing in line the person in front of me seemed to be having the same issue. The guy on the phone with apple said his credit had been used earlyer in the day in Maine.
I hope my credit works now!dual 2.7 G5 and MBP
I actually saw that happening to someone tonight, as well... although, I don't know if his credit had been used before because I didn't stay around long enough to hear the end of the call... but he was trying to use his credit, credit that he had NOT used, and it was coming up as having zero balance. Mine worked just fine.macbook, Mac OS X (10.4.10)
I also got the zero balance on the iPhone credit. I went to the Apple store and wanted to buy an iTunes gift card with my rebate money. They said the rebate credit was zero and I couldn't use it. They checked the Apple messaging system and said that other people were reporting the same problem. Apparently some of the rebate credits being issued by Apple are being used by other people. A little disappointing to say the least. I must say I love my iPhone, but Apple's customer service is sorely lacking.Super Computer, Windows XP, Needs an upgrade
i think somehow the serial numbers are somehow being crossed causing them to go to someone else with possible almost the same but by a digit off or their system is missrouting the actual credit to someone else just b/c. just got my 100 credit hope it works!!Mac Book Pro, Mac OS X (10.4.10)
i think somehow the serial numbers are somehow being crossed causing them to go to someone else with possible almost the same but by a digit off or their system is missrouting the actual credit to someone else just b/c. just got my 100 credit hope it works!!
I think it is an inside job. Someone must have gotten a hold of some serial numbers...
WilliamMacPro 2.6 iMac 1.9 iMac 700 , Mac OS X (10.4.6), MBP 17" 2.1 iPhone 8 GB iPod U2 Nano
I had been reading about these stories shortly after the release of our refunds. That is why the minute I printed it.. I went straight to the Apple Store.eMac PowerPC G4, Mac OS X (10.4.10), Blueberry ibook G3 4GB ipod Nano (Remastered Green Edition) 8GB 1st Gen. iphone
dude, i am having the same problem. I logged on earlier today to purchase Headphones for my iPod, and my balance is showing up as zero!
Im going to go the irvine spectrum store in Irvine California tomorrow to see what can happen with this. If apple doesn't refund the 100, then this is honestly fraud- i just hope it doesn't come to that.
Man, I am so disappointed that the computer messed up like this.
Is anyone else having these issues as well?12" Powerbook G4, Mac OS X (10.4.4)
I had the same issue. I registered for my credit a few hours after they opened it up and printed it out to a .pdf file. About three days later I decided to use the credit online and the Apple Store Online told me that I didn't have a balance. ***? I didn't use it..so where did it go?
I went through the credit process again and strangely it took my serial number of my iPhone (again) and shot me a SMS and gave me a new $100 credit...which this time worked.
I suggest that you try to re-register for the $100:
Someone messed up somewhere.
PhobiacMacBook Pro, Mac OS X (10.4.10)
Here is a question for you. I printed out a copy of the $100 credit on line on Sept. 14 and got a credit number and a pin number. Then, I got on line again just now to see if I had a $100 credit on my account. After not seeing one, I registered again and to another credit number and pin number. Which one do I use?
I wanted to try to use it so I tried to order 4, $25 gift cards and there was a request for my credit card number. So, I just backed out and did not order anything.
How do you use the $100 credit?macbook, iPhone, ibook, imac, Mac OS X (10.4.10)
You need to choose the "Change Payment" option on the page with your CC info.
Doing that will open a new box where you can enter up to 4 credits/gift cards.PB G3 "Pismo"/ 2.0Ghz BlackBook 2GB OWC RAM/ 8GB iPhone, Mac OS X (10.4.10)
yeah, I did that and it worked!
okay, im going to make a purchase in about 5 mins....
honestly, this should not have happened, but I guess the computer sees our serial numbers with a zero dollar balance so it just puts out another 100 gc
thanks guys for your help! I really, really appreciate it.
Gary12" Powerbook G4, Mac OS X (10.4.4)
i just re-registered my iPhone using the same site that gave me the first 100 dollars. I then gave it 5 mins. and then i checked the gift card amount, thank god it was for $100. Then i made my purchase lightning fast so no one can "use" my gift card key.
hope this helps!12" Powerbook G4, Mac OS X (10.4.4)