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iPhone Fraud

11097 Views 26 Replies Latest reply: Sep 24, 2007 1:42 PM by Jmilan007 RSS
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uabalan Calculating status...
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Sep 14, 2007 7:49 PM
So, today after lunch I decide that I should check Apple's site to see if the rebate form was up and to my delight it was. I printed it out and a few hours later I go the Apple Store in *Birmingham, AL*. I go up to an associate to check out and he has a problem with my rebate. No worries probably something weird with the easy pay or something. So I go to the counter where they have the actual POS units and try to check out. My rebate is showing up with no balance. That's right $0. So the manager of the store comes over and makes sure I haven't made a purchase online or anything. Nope sure hadn't. So she calls whoever she needs to call at Apple Store management or whatever and they tell her that my rebate has been redeemed in NEBRASKA. NEBRASKA!!!!!!! I have never been to Nebraska and frankly am not planning on it. So I am sitting at the counter sweating A.) because I want my $100 back and B.) how the **** did someone redeem my credit in Nebraska.

So there it is, iPhone fraud. I called customer support and the call got answered by someone in iPod sales. She told me that I could either wait on hold forever or call the store in Nebraska. So I call the store in Nebraska which is of course closed at this point.

I will repost when I find out what happened.

If anyone has any suggestions or has had this happen to them that would be awesome.

A
BlackBook, Mac OS X (10.4.10)
  • OICbiggy Calculating status...
    Currently Being Moderated
    Sep 14, 2007 9:04 PM (in response to uabalan)
    It didnt happen to me, but I was at my local apple store today(in Minnesota). While standing in line the person in front of me seemed to be having the same issue. The guy on the phone with apple said his credit had been used earlyer in the day in Maine.

    I hope my credit works now!
    dual 2.7 G5 and MBP
  • iblamehistory Calculating status...
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    Sep 14, 2007 9:18 PM (in response to OICbiggy)
    I actually saw that happening to someone tonight, as well... although, I don't know if his credit had been used before because I didn't stay around long enough to hear the end of the call... but he was trying to use his credit, credit that he had NOT used, and it was coming up as having zero balance. Mine worked just fine.
    macbook, Mac OS X (10.4.10)
  • jcgjr999 Calculating status...
    Currently Being Moderated
    Sep 14, 2007 10:38 PM (in response to uabalan)
    I also got the zero balance on the iPhone credit. I went to the Apple store and wanted to buy an iTunes gift card with my rebate money. They said the rebate credit was zero and I couldn't use it. They checked the Apple messaging system and said that other people were reporting the same problem. Apparently some of the rebate credits being issued by Apple are being used by other people. A little disappointing to say the least. I must say I love my iPhone, but Apple's customer service is sorely lacking.
    Super Computer, Windows XP, Needs an upgrade
  • Davidknows Level 1 Level 1 (0 points)
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    Sep 14, 2007 11:34 PM (in response to uabalan)
    i think somehow the serial numbers are somehow being crossed causing them to go to someone else with possible almost the same but by a digit off or their system is missrouting the actual credit to someone else just b/c. just got my 100 credit hope it works!!
    Mac Book Pro, Mac OS X (10.4.10)
  • William Rivas Level 5 Level 5 (4,225 points)
    Currently Being Moderated
    Sep 14, 2007 11:37 PM (in response to Davidknows)
    Davidknows wrote:
    i think somehow the serial numbers are somehow being crossed causing them to go to someone else with possible almost the same but by a digit off or their system is missrouting the actual credit to someone else just b/c. just got my 100 credit hope it works!!


    I think it is an inside job. Someone must have gotten a hold of some serial numbers...

    William
    MacPro 2.6  iMac 1.9  iMac 700 , Mac OS X (10.4.6),  MBP 17" 2.1  iPhone 8 GB  iPod U2  Nano
  • iphonechik Level 2 Level 2 (210 points)
    Currently Being Moderated
    Sep 15, 2007 9:48 PM (in response to uabalan)
    I had been reading about these stories shortly after the release of our refunds. That is why the minute I printed it.. I went straight to the Apple Store.
    eMac PowerPC G4, Mac OS X (10.4.10), Blueberry ibook G3 4GB ipod Nano (Remastered Green Edition) 8GB 1st Gen. iphone
  • garyinthehouse Calculating status...
    Currently Being Moderated
    Sep 17, 2007 11:57 PM (in response to iphonechik)
    dude, i am having the same problem. I logged on earlier today to purchase Headphones for my iPod, and my balance is showing up as zero!

    Im going to go the irvine spectrum store in Irvine California tomorrow to see what can happen with this. If apple doesn't refund the 100, then this is honestly fraud- i just hope it doesn't come to that.

    Man, I am so disappointed that the computer messed up like this.

    Is anyone else having these issues as well?
    12" Powerbook G4, Mac OS X (10.4.4)
  • Phobiac Level 1 Level 1 (0 points)
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    Sep 18, 2007 12:47 AM (in response to uabalan)
    I had the same issue. I registered for my credit a few hours after they opened it up and printed it out to a .pdf file. About three days later I decided to use the credit online and the Apple Store Online told me that I didn't have a balance. ***? I didn't use it..so where did it go?

    I went through the credit process again and strangely it took my serial number of my iPhone (again) and shot me a SMS and gave me a new $100 credit...which this time worked.

    I suggest that you try to re-register for the $100:

    https://supportform.apple.com/200709/main?id=qp

    Someone messed up somewhere.

    Phobiac
    MacBook Pro, Mac OS X (10.4.10)
  • artpics Level 1 Level 1 (30 points)
    Currently Being Moderated
    Sep 18, 2007 1:43 AM (in response to uabalan)
    Did we miss the technical support question?
    Mac OS X (10.4.7)
  • Marie Dockery Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 18, 2007 3:33 AM (in response to artpics)
    Here is a question for you. I printed out a copy of the $100 credit on line on Sept. 14 and got a credit number and a pin number. Then, I got on line again just now to see if I had a $100 credit on my account. After not seeing one, I registered again and to another credit number and pin number. Which one do I use?

    I wanted to try to use it so I tried to order 4, $25 gift cards and there was a request for my credit card number. So, I just backed out and did not order anything.

    How do you use the $100 credit?
    macbook, iPhone, ibook, imac, Mac OS X (10.4.10)
  • JimUrban Level 4 Level 4 (2,590 points)
    Currently Being Moderated
    Sep 18, 2007 7:03 AM (in response to Marie Dockery)
    You need to choose the "Change Payment" option on the page with your CC info.

    Doing that will open a new box where you can enter up to 4 credits/gift cards.
    PB G3 "Pismo"/ 2.0Ghz BlackBook 2GB OWC RAM/ 8GB iPhone, Mac OS X (10.4.10)
  • garyinthehouse Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 18, 2007 8:47 AM (in response to Phobiac)
    yeah, I did that and it worked!

    okay, im going to make a purchase in about 5 mins....

    honestly, this should not have happened, but I guess the computer sees our serial numbers with a zero dollar balance so it just puts out another 100 gc

    thanks guys for your help! I really, really appreciate it.

    Gary
    12" Powerbook G4, Mac OS X (10.4.4)
  • jrick Calculating status...
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    Sep 18, 2007 1:28 PM (in response to uabalan)
    Same thing happended to me, what did you do to fix it?
    Windows Vista
  • garyinthehouse Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 18, 2007 2:36 PM (in response to jrick)
    i just re-registered my iPhone using the same site that gave me the first 100 dollars. I then gave it 5 mins. and then i checked the gift card amount, thank god it was for $100. Then i made my purchase lightning fast so no one can "use" my gift card key.

    hope this helps!
    12" Powerbook G4, Mac OS X (10.4.4)
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