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Sync Error; says its disabled

38427 Views 41 Replies Latest reply: Jan 7, 2009 3:07 PM by bokbok RSS
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raspberryaddiction Level 1 Level 1 (15 points)
Currently Being Moderated
Sep 8, 2007 5:11 PM
In trying to sync the iphone; I can't get contacts or calendar or mail to sync, it says it cant do it because syncing has been disabled. ??
I click yes to enable, then it says syncing cannnot be enabled on this computer..

what gives. what must I modify?

thanks
imac, Mac OS X (10.4.10)
  • Peter Strickland Calculating status...
    Currently Being Moderated
    Sep 9, 2007 12:45 PM (in response to raspberryaddiction)
    Having the same problem and waiting for help
    G5 IMAC 20, Mac OS X (10.4.3), 500 gig Music Library
  • Jesse Vohs Calculating status...
    Currently Being Moderated
    Sep 13, 2007 12:23 AM (in response to raspberryaddiction)
    I'm also having the same problem. It's been a week or so since the last sync, no settings have been changed since then, running iTunes 7.4 on 10.4.10.

    It says "iTunes cannot sync information with the iPhone "My iPhone Name" because syncing has been disabled on this computer. Do you want to enable syncing?" (y/n)

    Clicking yes gives a dialog with "Syncing cannot be enabled on this computer".

    What's this? I worked great the last time I synced.
    PB G4 12" 1.33ghz 1.25GB, Mac OS X (10.4.10)
  • William Moree Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 15, 2007 10:52 AM (in response to raspberryaddiction)
    I have the same problem, waiting for an answer.
    "syncing has been disabled." I click yes to enable, then it says "Syncing cannot be enabled on this computer"

    I'm running:
    G4 FW800
    OS X 10.4.10
    iTunes 7.4.1 (2)
    iPhone 8GB

    Restarting will usually let me sync for awhile, but the problem comes back.
    Mac OS X (10.4.10)
  • andertoons Calculating status...
    Currently Being Moderated
    Sep 18, 2007 11:26 AM (in response to raspberryaddiction)
    Getting the same thing running 7.4.2. A call to Apple had me running all the disk repair stuff which helped, but I've done that three days in a row now; not the solution by far.
    PowerBook G4 & PowerPC iMac G5, Mac OS X (10.4.10), Video iPod, iPhone, Hi-Fi
  • chicitystar Calculating status...
    Currently Being Moderated
    Sep 19, 2007 12:24 PM (in response to andertoons)
    Same problem. You would think there was an option in system preferences to enable/disable syncing. I spotlight searched syncing to no avail. I started having this problem after I hooked up a friend's iPod to my system.
    iMac G3, Mac OS X (10.4.10)
  • Stephen Dunn2 Calculating status...
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    Sep 19, 2007 2:49 PM (in response to raspberryaddiction)
    Hello all,

    I had the same problem and I poked around a bit to get it to work again.

    Here is what I was able to observe, so my experience may be a bit different than yours. I was able to sync all the songs and movies that I would like but could not sync contacts, calendars, email accounts or bookmarks (basically anything on the "Info" tab in iTunes). Any time I tried to sync those items I was blocked by the "Cannot enable sync..." message. If I tried to only sync the music and videos it would sync fine.

    It has only been fixed for about 15 minutes so I don't know if the fix will persist or if if will revert to its' stubborn ways. But here goes.

    I quit iTunes, Mail, iCal and Address Book and moved the following directory
    ~/Library/Application Support/SyncServices
    to a temporary location (Desktop for instance). The '~' means in your home directory.

    I then restarted iTunes, Mail, iCal and Address Book and connected my iPhone.

    I went back to the Info tab in iTunes and reset all of my sync prefs for contacts, calendars, email accounts and bookmarks. If all the iApps listed above are running then you should get the selection list populated in the Info tab of iTunes. It may take a moment or two to read that data from the disk but it should show up. If, for instance, your groups in Address Book don't show up just sync all, and it will pull in the groups and then you can go back and select only the groups you are interested in syncing and re-sync.

    If all this works, as it did for me, you can delete the old SyncServices directory you set aside because it will have been recreated by iTunes.

    I hope this works for everyone. Good luck.
    Macbook Pro, Mac OS X (10.4.10)
  • Damon M. Level 4 Level 4 (3,690 points)
    Currently Being Moderated
    Sep 19, 2007 2:56 PM (in response to raspberryaddiction)
    Try opening isync in Finder -> applications
    then open isync preferences and see if there is a check box to enable syncing on this computer.
  • msqskyblue Calculating status...
    Currently Being Moderated
    Sep 22, 2007 12:14 PM (in response to Stephen Dunn2)
    I just tried this and it looks like it works.

    I also let it "replace" my contacts and calendar this time, after making sure i had nothing important on iphone that wasn't already on my computer -- not sure if that matters for this fix.

    Thanks so much.
    Black Macbook 2.16 Ghz, Mac OS X (10.4.10)
  • chriscoyier Calculating status...
    Currently Being Moderated
    Sep 26, 2007 6:30 PM (in response to raspberryaddiction)
    Having the exact same problem. I tried opening the iSync program but it bounces in the dock indefinitely.
    Intel iMac, Mac OS X (10.4.10)
  • chriscoyier Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2007 5:11 PM (in response to chriscoyier)
    Deleting the SyncServices folder as mentioned above worked for me!
    Intel iMac, Mac OS X (10.4.10)
  • Shaw52203 Calculating status...
    Currently Being Moderated
    Sep 27, 2007 6:55 PM (in response to Stephen Dunn2)
    Finally something that worked!! I did have to restart my computer also though.

    Thanks,
    Apple, Mac OS X (10.4.10)
  • brianPhD Calculating status...
    Currently Being Moderated
    Sep 27, 2007 8:02 PM (in response to raspberryaddiction)
    I am having the same problem. The computer hits and error and tells me that contacts could not sync because my iPhone was disconnected (and it was sitting in the dock). I did go into the info tab and deselect contacts sync and everything syncs fine. Hopefully, they will have this issue fixed SOON!
    MAC, Mac OS X (10.4.10)
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