Skip navigation
This discussion is archived

Freezing iMacs

53854 Views 694 Replies Latest reply: Nov 4, 2007 3:10 PM by FrustratedWithVista RSS
  • djnewlin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 20, 2007 10:39 AM (in response to apophis_93)
    My iMac froze when trying to go into/out of sleep mode too...

    I tried resetting the SMC, by shutting down, and pulling all power for about 1 minute. After that, I have been successful at having the display go in/out of sleep many times with no freeze (about a week now).

    Hope that helps, while we wait for the iMac 1.2 update/drivers...

    Best,

    Doug
    24" iMac w/2.8GHz Intel Core 2 Extreme, Mac OS X (10.4.10), ATI Radeon HD 2600 PRO with 256MB memory
  • NaseerKhan Calculating status...
    Currently Being Moderated
    Sep 20, 2007 1:03 PM (in response to brdhunter)
    brdhunter,

    Hopefully you have resolved your issue by now, but it sounds like an SMC problem, from what I've read in other threads. I've had the same freezes with my new 24" iMac so was reading those. Not sure if the procedure helped. But if you haven't solved the problem, search here for resetting the SMC.
    Silver Glass iMac 24-inch 2.4 GHz, Mac OS X (10.4.10)
  • JohnM07 Calculating status...
    Currently Being Moderated
    Sep 21, 2007 11:52 PM (in response to autiger)
    I have the same problem with freezing and it's making the machine unbearable to use. If so many people are having this problem as posted here and many other sites you think a fix would be quickly coming. Or are we doomed to wait until until the next OSX release that could be months away. As much as i like Apple this has not been a good experience for me with this new machine. After contacting support and getting the usual check this run this or re-install I still end up with the same problem. My last try at this is to re-install with no updates. I don't remember having this problem when i first used it, it was close to the update I hope I'm right. Have to give my credit card company a call to see if I have an option as it's past the 14 days return to Apple.

    Would i suggest someone buy a new iMac? that would be a big NO
    iMac 2.4 Intel Core 2, Mac OS X (10.4.10)
  • Marc Poirier Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 22, 2007 3:05 AM (in response to autiger)
    Just bought mine last week... and in one day doing Motion and FCP, I had to reboot 10 times.... Frustating you think... I looked at the box, I thought I had bought a PC, not a Mac
    PowerBook G4, 1.67ghz, 128megs Video Card, Mac OS X (10.4.2)
  • Marc Poirier Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 22, 2007 3:08 AM (in response to autiger)
    It would probably depend on what you expect to do with your machine..

    I just got mine, but the speed is so fast compared to my older one, that I don't want to return it..

    I'll just wait for a fix..
    PowerBook G4, 1.67ghz, 128megs Video Card, Mac OS X (10.4.2)
  • CrankyB Calculating status...
    Currently Being Moderated
    Sep 22, 2007 3:38 AM (in response to Marc Poirier)
    I'm really sorry to read that you folks are having such problems with your iMacs.
    I guess I'm one of the fortunate buyers whose new iMac is working well.
    I hope you get your systems up and working soon.
    CrankyB
    iMac 20-inch:2.0GHz, Mac OS X (10.4.10), 3GB 667 MHz DDR2 SDRAM
  • quattrocoupe Calculating status...
    Currently Being Moderated
    Sep 22, 2007 8:57 AM (in response to autiger)
    I would go ahead an purchase, just don't apply any of the current iMac updates.

    Before I updated my system to the 1. and 1.1 iMac versions, I had no problems. My problems started after these updates. I did an erase and install, and voila.... no more freezing.

    Read the discussions before applying updates to ensure relatively few problems result, then update.
    JB
    iMac 20" 2.4ghz, Mac OS X (10.4.10)
  • Marc Poirier Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 22, 2007 9:06 AM (in response to quattrocoupe)
    I'm sure they don't mention these bugs when they send an update... Also it's not the first time that I see ATI having drivers problems... They could use some of the mac geniuses!
    IMAC 24" Silver, 2.8ghz, 2gigs RAM, 500HD, Mac OS X (10.4.10)
  • Al Van Malsen Level 6 Level 6 (18,740 points)
    Currently Being Moderated
    Sep 22, 2007 10:02 AM (in response to quattrocoupe)
    I had no problems with my 24" except when playing Age of Empires III, until I ran the 1.1 update, which I did this morning. I have had nothing but trouble since. After over 20 freezes in three hours I just reformated the drive and restored from a week old backup. I have not applied the update since doing so and have had no problems.

    based on my experience, and only with one Mac, I would not recommend appying the 1.1 update. I believe it is at the root of the issue. I won't be updating my other Intel Macs until I research this further.

    In all fairness I have to say that after I downloaded and installed both the latest iTunes update and the 1.1 update when it asked me to restart, it crashed upon trying to do so. It could be iTunes that is creating the problem, but I suspect it is the 1.1 update.

    Just my opinion.
    24"imac 2.4Gz, 17"iMac core duo, 20" G5 iMac, 20" Intel iMac, Mac OS X (10.4.8)
  • Marc Poirier Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 22, 2007 10:10 AM (in response to Al Van Malsen)
    what's the 1.1 update?

    the first time I used my IMac, I didn't have internet access, so no update were made, and I haven't been asked for any update to my IMac since i'm on the internet... but still experienced a lot of crashing...

    I definitely suspect a video card problem, since like some others, I was still able to use the computer as if it was ok (by using voice over on), but with my nice frozen screen and beach ball...
    PowerBook G4, 1.67ghz, 128megs Video Card, Mac OS X (10.4.2)
  • Al Van Malsen Level 6 Level 6 (18,740 points)
    Currently Being Moderated
    Sep 22, 2007 4:09 PM (in response to Marc Poirier)
    The 1.1 update is an update tha Apple put out I guess a few days ago. If you run software update, it should find it for you unless you already have it. If you don't have it you may want to skip it for now.

    Based on a little further research, the problem seems to affect the 24" iMac far far more than the 20" models,why, I don't know. It could be that it is with the video card used in the 24 and one 20". A different video card is used in the base model 20" and maybe it is not affected.

    In my case it has now been many hours since I removed the 1.1 update and my iMac is operating beautifully. I have not had on instance of an application freezing nor have I had any video artifacts. I stil believe this update is causing problems. What it is I don't know as the console logs are not showing anything unusual. I will keep trying to figure it out though.
    24"imac 2.4Gz, 17"iMac core duo, 20" G5 iMac, 20" Intel iMac, Mac OS X (10.4.8)
  • phr Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2007 1:52 AM (in response to Al Van Malsen)
    Al Van Malsen wrote:
    In all fairness I have to say that after I downloaded and installed both the latest iTunes update and the 1.1 update when it asked me to restart, it crashed upon trying to do so. It could be iTunes that is creating the problem, but I suspect it is the 1.1 update.

    Just my opinion.


    The problem existed before the 1.1 update was released, and it still exists. So I doubt the update has anything to do with it.
    iMac Core 2 Duo 24", Mac OS X (10.4.10)
  • Ceresio Calculating status...
    Currently Being Moderated
    Sep 23, 2007 5:31 AM (in response to phr)
    Same here. While my iMac doesn't crash as often since installing the update, it is still crashing occassionally with other applications. Over the past week, it's crashed 4 times with iDVD (complete system freeze) and yesterday it crashed twice with iPhoto (single application freeze). I haven't had any more frequent problems with iTunes, but for me the drama continues. My patience is wearing thin. Where is the "official" response from Apple? Do we have defective hardware or is this a software problem with drivers and all those background things that they assure us we don't have to think about when we buy a Mac? I'm accustomed to these hassles in working with a PC, but come on...this is rediculous.   

    Message was edited by: Ceresio
    iMac Intel Core 2 Duo, Mac OS X (10.4.10)
  • Marc Poirier Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 23, 2007 6:47 AM (in response to Ceresio)
    Yeap... windows should actually start it's own series of commercial... "why switch to" pc.. and have vista crashing 2-3 times, while Mac is crashing 10 !!! I just hope that Steve Jobs won't forget what made this brand what it is today and starts throwing the ball at the other manufacturer...

    Besides this issue, I love this new 24" IMac... it's georgeous, fast and... made my friends jaleous
    Silver IMac, 24", 2.8ghz Extreme, 2g RAM, 500g HD, Mac OS X (10.4.10)
  • Xan433 Calculating status...
    Currently Being Moderated
    Sep 23, 2007 6:50 AM (in response to autiger)
    I've been having the same problem as well...! I bought a 2.4 Core 2 Duo 20" iMac and at first it would only freeze while playing World of Warcraft but then I started freezing out of sleep mode and restarting my computer, then sometimes would freeze while plugging in any USB drive.. and it started becoming so frequent! I went on Apple support over the phone and ran a bunch of different scenarios, nothing worked. At the end I took it to my local Apple store, they ran a hardware test and said it came up with bad ram. They swapped it out for a brand new iMac with no hassle. Now so far it's working fine and seems a LOT faster especially with plugging in USB drives and what-not.. we'll see what happens now... I hope it was just a mishap. Maybe some models just came out flawed?
    iMac 20", Mac OS X (10.4.10)
1 2 3 4 5 6 ... 47 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.