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Installation appears stuck on a plain blue screen

89460 Views 408 Replies Latest reply: Jan 14, 2008 8:35 PM by CyberMac RSS
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nitramluap Level 1 Level 1 (10 points)
Currently Being Moderated
Oct 25, 2007 7:32 PM
I'm upgrading my 20" iMac (Core Duo) at the moment and the installation 'completed', then the computer rebooted and it has been sitting on a plain blue screen for the past 30 minutes.

There is no progress indicator of any sort but I can occasionally hear the hard drive seeking.

Should I restart my Mac or keep waiting???

Thanks,

Paul
iMac (20") Intel, Mac OS X (10.4.10)
  • shanty140 Calculating status...
    Currently Being Moderated
    Oct 25, 2007 7:33 PM (in response to nitramluap)
    phone apple
    Macbook
  • Royce Walthrop Calculating status...
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    Oct 25, 2007 7:50 PM (in response to nitramluap)
    "Should I restart my Mac or keep waiting???"
    -----------------------------------------------
    You really have no other choice at this point - other than to re-start [actually power down and start-up] - and pray!

    Did you have any non Apple devices plugged in the USB or FireWire ports? If so ... disconnect them before you do the power down and re-start.

    Good luck!
    iMac C2D 20", Mac OS X (10.4.10), 2GB RAM + iPhone 8GB
  • Royce Walthrop Level 3 Level 3 (790 points)
    Currently Being Moderated
    Oct 25, 2007 8:29 PM (in response to nitramluap)
    Even 5 minutes is too long.

    I sincerely hope that you backed up your data before you installed 10.5.
    If you did - then I would suggest that you try the whole process again from the beginning.

    But this time ... when the installer screen comes up - choose Disk Utility from the drop down menu bar - and verify and repair the hard drive.

    What type of install did you do?
    Did you have a bluetooth keyboard and mouse that you were using when you installed? If so - try it with wired components.

    I don't know what else to tell you. I'm sorry.
    iMac C2D 20", Mac OS X (10.4.10), 2GB RAM + iPhone 8GB
  • mikesharkey Calculating status...
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    Oct 25, 2007 8:41 PM (in response to nitramluap)
    Same thing happened to me, I powered down, restarted and waited around 10 minutes. It loaded up fine. Just wait it out.
    MacBook Pro, Mac OS X (10.4.10), Mac OS X 10.5
  • Adam Conover Calculating status...
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    Oct 25, 2007 9:23 PM (in response to nitramluap)
    I am having exactly this problem -- after half a day's work, I still cannot get past the blank blue screen. I left it for about four hours, with no result. A check of the system.log (via single-user mode) seemed to imply (to my educated-layman's eye) that the loginwindow process was repeatedly exiting and restarting itself -- there were multiple error messages to this end in the logs. I've tried all the suggestions here, and none have helped -- I can't boot into safe mode. Considering that this is at least the second thread I've seen here with this problem, it looks like this is not an isolated issue. Does anyone have any ideas?
    dual 2Ghz G5, 1 GB RAM, Mac OS X (10.3.6)
  • mikesharkey Level 1 Level 1 (0 points)
    Adam, have you got any external drives, USB hubs etc. connected? I had heaps of stuff connected to my laptop, I disconnected this before I restarted and this seemed to help?

    Sorry I can't help you more, that is a real shame.
    MacBook Pro, Mac OS X (10.4.10), Mac OS X 10.5
  • Wingrove Calculating status...
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    Oct 25, 2007 10:18 PM (in response to nitramluap)
    phew not just me!!!

    i had this issue with my mac pro and my 17"MBP had to force restart both of them.. now having mail quitting issues big time and havent even really tried much more beyond that.... but maan when stuff works its fast
    j
    Mac Book Pro 17", Mac OS X (10.4.7)
  • Adam Conover Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 25, 2007 10:31 PM (in response to mikesharkey)
    Nope, I have nothing else connected. I'm trying Archive and Install now (as much as I hate to -- reconstructing that much of your setup is not fun.) I'll let you guys know how it works. As it is, this problem seems common enough that it deserves a knowledge base article or two. (I can also post logs if anyone here is interested in debugging the issue further.)
    dual 2Ghz G5, 1 GB RAM, Mac OS X (10.3.6)
  • Wingrove Level 1 Level 1 (15 points)
    hmm yes its not really launched yet and already theres plenty of grief out there
    jeez don they test this stuff
    Mac Book Pro 17", Mac OS X (10.4.10)
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