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WiFi Printer Not Found With Leopard

1691 Views 13 Replies Latest reply: Dec 3, 2007 2:44 PM by tdogb RSS
Reuben Feffer Level 2 Level 2 (195 points)
Currently Being Moderated
Oct 26, 2007 10:33 AM
Hi,

I have a Wireless WiFi HP Printer that used to work just fine with Tiger. Today I upgraded to Leopard, and now my MacBook can't find the HP Printer.

If I go to System Preferences, Print & Fax there is "No Printer Selected". And if I click the + to add a printer or fax a Window pops up, but the Add button is greyed out.

The printer I'm trying to connect to is a Hewlett Packard Photosmart All-in-one 2710. Any suggestions?
17" iMac 2GHz Intel Core 2 Duo, 2GB RAM, 250GB Hard Drive, Mac OS X (10.4.8)
  • DaddyPaycheck Level 6 Level 6 (16,035 points)
    Currently Being Moderated
    Oct 26, 2007 11:17 AM (in response to Reuben Feffer)
    Hi Reuben Feffer-

    Have you checked HP's website for an updated driver?

    Luck-

    -DaddyPaycheck
    A collection of clinking, clanking caliginous junk., Mac OS X (10.5), Basement XServe, PMG5, 2x20" G5 iMacs, G4 Mini, G4's, G3's Gee Whiz
  • joeuu Level 5 Level 5 (5,075 points)
    Currently Being Moderated
    Oct 26, 2007 3:09 PM (in response to Reuben Feffer)
    You probably need to get the printer first working hardwired, via USB, and then the wireless may take care of itself.

    Joe
    15 pb 1.25ghz 2gb RAM 80gb; 20 iMac 2.0ghz 1.5gb; BlackBook 2gB; Touch, Mac OS X (10.4.10), Newton in the closet. SE 30 in the Garage.
  • isteveus Level 5 Level 5 (4,125 points)
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    Oct 26, 2007 4:09 PM (in response to Reuben Feffer)
    I haven't installed 10.5 yet but I would check the firewall settings first.
    20" iMac / 12" powerbook , Mac OS X (10.4.10)
  • John Blanchard1 Level 5 Level 5 (4,735 points)
    Currently Being Moderated
    Oct 26, 2007 5:16 PM (in response to Reuben Feffer)
    This link may be of help:

    http://www.appleinsider.com/articles/07/09/22/appledrops_new_leopard_build_may_be_releasecandidate.html

    The second known issue affects users who have HP printers connected to their system or are upgrading from a Tiger system with an HP printer that had previously been configured. Though Apple did not specify the root of the problem, it recommended that these users perform a custom install of Leopard and de-select the HP printer drivers in the installer. The proper drivers would be delivered via Software Update following the Leopard install, the company added.
  • P DUB OKC Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 26, 2007 8:45 PM (in response to Reuben Feffer)
    I have a Photosmart 2710 as well. I can get the printer to work since I upgraded to Leopard today; however none of the other features on the HP 2710 work. I use the SCAN function quite often and the scan software says it doesn't recognize a scanner. Also, I tried to uninstall and re-install the HP software. I couldn't even get the HP uninstaller to work. So I'm stuck as well. Any ideas?? I'd hate to have to go back and do a custom install of Leopard. YUK!
    24" Core Duo iMac 2GB, Mac OS X (10.4.9)
  • delphwynd Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 27, 2007 6:23 AM (in response to Reuben Feffer)
    Hi Rueben,

    Is there something you tried that kicked the printer into life? I'm currently stuck with a similar problem; Printer connected to other Mac, connected fine over Airport through Tiger, now not showing.

    Any info you have would be much appreciated,

    Cheers,
    Brian
    iMac 20" Intel Core 2 Duo, Mac OS X (10.5), iMac 800, G4 466
  • Grovebai Calculating status...
    Currently Being Moderated
    Oct 27, 2007 6:43 AM (in response to Reuben Feffer)
    I have an HP 7100 Series. When you install the printer you need to download the HP software from their site and use that to install the printer. Do not use the apple install process. Oh also make sure firewall is off because that was also causing a problem. I followed those steps and all my printer function is working properly
    Macbook Pro 2.4 Glossy, Mac OS X (10.5)
  • P DUB OKC Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 27, 2007 12:39 PM (in response to delphwynd)
    I actually didn't do anything. From the time I installed Leopard, the printer printed. It's just ALL the other features of the Photosmart 2710 don't work. As I stated before, I wanted to uninstall and reinstall the software-- but the HP Uninstall program wouldn't run with Leopard. It just sits there.
    So at least I have printing; but I scan things all the time and that is really causing me a problem. I did e-mail HP for Tech Help and have not received any answer---although I expect they're being bombarded with questions since the Leopard release.
    24" Core Duo iMac 2GB, Mac OS X (10.5)
  • Tom Gilb Calculating status...
    Currently Being Moderated
    Oct 27, 2007 7:25 PM (in response to Reuben Feffer)
    I created Leopard and did not take any printer drivers. I turned on my 2710. I tried to print something using textedit. I selected under printer, Add printer. I did 'select a driver to use'. I selected one of the HP Photosmart drivers P1000 or P1100. I was then able to print.
    Powerbook G4, Mac OS X (10.5), HP 2710
  • tdogb Calculating status...
    Currently Being Moderated
    Dec 3, 2007 1:51 PM (in response to P DUB OKC)
    Sorry to bother you but I wondered if you managed to get the scan function working on your HP2710 printer and if so, whether you'd be kind enough to let me know how, as I've had the same trouble since upgrading my OS to Leopard and I am really stuck without being able to scan docs in to send via e-mail

    On the off chance you've had some success, many thanks in advance for taking the trouble to offer me the benefit of your advice
    Kind Regards
    Bernard
    Powerbook G4 1.67mhz 15", Mac OS X (10.5.1)
  • tdogb Level 1 Level 1 (85 points)
    Currently Being Moderated
    Dec 3, 2007 2:44 PM (in response to P DUB OKC)
    I had exactly the same "scanner not connected" problem when up upgraded to OS X Leopard. However I've just downloaded the latest 10.4 driver from the HP web site
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-53297-1 &lc=en&cc=us&dlc=en&product=420428&os=219&lang=en

    And I seem to have somehow managed to get everything working once I re-installed their latest driver and followed the set-up process (having deleted the previous printers first). After opening "Print & Fax" when prompted to click "open print utility" (as this does not work), I then added the HP2710 printer by clicking the plus sign and choosing the "Default" tab in the add printer window, I selected the add printer button again (plus sign) and chose the "more printers" tab along the top of the add printer window and then chose HPAiO Fax and this added the fax to my print queue.

    Then when I went back to the HP set-up process and let it finish, everything, included my scanner miraculously seemed to work...hallelujah!

    Hope this help someone, as it's the first ever time I've been able to offer some assistance in discussions, rather than bugging everyone with all my problems!

    Big Love
    Bernard
    Powerbook G4 1.67mhz 15", Mac OS X (10.5.1)

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