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iSync conduit for Treo 650 no longer working after installing Leopard

9362 Views 58 Replies Latest reply: Jan 24, 2008 6:35 AM by Ken Stone RSS
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tjmca Calculating status...
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Oct 27, 2007 12:37 AM
After installing Leopard on my macbook I can no longer sync the calendar and address book with my Treo 650. I suspect this is a problem with the iSync conduit (which is responsible for calendar and address book) because all other HotSync conduits are still working. I don't get any error message; it just doesn't update the calendar on my Treo anymore.
Macbook, Mac OS X (10.5)
  • Michael Lafferty Level 6 Level 6 (16,080 points)
    Is the conduit—named Apple, in the Finder—present in the active Conduits folder? That folder is located here:

    Macintosh HD:Library:Application Support:Palm HotSync:Conduits

    Have you determined that the conduit appears in the HotSync Manager's configuration dialog as iSync Conduit? If you select and configure it, is the option to enable synchronization with it checked?

    Examine the conduit with the Get Info option. What does the <Version> string say?
    PowerBook G4 12 1.5 GHz 1280 meg 80 gig SuperDrive, Mac OS X (10.4.9), coupled with a UMA-capable Nokia 6086 and T-Mobile HotSpot™ @Home
  • Michael Lafferty Level 6 Level 6 (16,080 points)
    What does the HotSync log on your computer say about the event? Particularly the several lines dealing with the iSync Palm Conduit?
    PowerBook G4 12 1.5 GHz 1280 meg 80 gig SuperDrive, Mac OS X (10.4.9), coupled with a UMA-capable Nokia 6086 and T-Mobile HotSpot™ @Home
  • Michael Lafferty Level 6 Level 6 (16,080 points)
    Any chance that your Treo 650 was supplied by Verizon Wireless?

    There are many issues which may trigger a 'received NULL message' indication, but this is the classic indicator that a Verizon supplied Treo 650 is not properly configured.
    PowerBook G4 12 1.5 GHz 1280 meg 80 gig SuperDrive, Mac OS X (10.4.9), coupled with a UMA-capable Nokia 6086 and T-Mobile HotSpot™ @Home
  • Jason Goldsmith Level 1 Level 1 (135 points)
    I'm having a similar problem with my Treo 700p after installing Leopard. Addresses do not show up at all in my Treo, and although my calendar is present in my Treo, it does not update changes made on my Mac. Here is the hotsync result:

    HotSync 3.2.1 started 10/28/07 1:52:42 PM
    Local Synchronization
    OK Install
    iSync Conduit starting 10/28/07 1:52:44 PM
    iSync Conduit: received NULL message, disconnecting... 10/28/07 1:52:58 PM
    OK iSync Conduit
    Voice Memo conduit cannot synchronize with the Voice Memo database on the Handheld, because the version of the database on the Handheld or the desktop does not match that expected by the Voice Memo conduit.
    Voice Memo synchronization failed
    “Voice Memo” failed (error = #-1)
    OK SplashID
    OK Media
    OK Note Pad
    OK Memos
    Memo Pad did nothing
    OK Install
    Backed up MMIDCache2.pdb
    Backed up MMIDCache3.pdb
    Backed up midataidcache.pdb
    Backed up Saved Preferences.prc
    OK Backup
    Last sync time and PC ID updated on handheld
    HotSync Complete 10/28/07 1:53:54 PM

    Message was edited by: Jason Goldsmith

    Message was edited by: Jason Goldsmith
    2.4 GHz Intel Core 2 Duo 17" MacBook Pro, Mac OS X (10.5)
  • Michael Lafferty Level 6 Level 6 (16,080 points)
    Keep in mind that a hard reset will dispose of all of the data on your handheld, and you won't necessarily have a means to restore it easily.
    PowerBook G4 12 1.5 GHz 1280 meg 80 gig SuperDrive, Mac OS X (10.4.9), coupled with a UMA-capable Nokia 6086 and T-Mobile HotSpot™ @Home
  • Michael Lafferty Level 6 Level 6 (16,080 points)
    Did either of you perform your update to Leopard using the archive and install method?
    PowerBook G4 12 1.5 GHz 1280 meg 80 gig SuperDrive, Mac OS X (10.4.9), coupled with a UMA-capable Nokia 6086 and T-Mobile HotSpot™ @Home
  • Jason Goldsmith Level 1 Level 1 (135 points)
    I had a brand new laptop with Tiger, so I selected the option to erase and install (not the exact terminology)
    2.4 GHz Intel Core 2 Duo 17" MacBook Pro, Mac OS X (10.5)
  • Michael Lafferty Level 6 Level 6 (16,080 points)
    I suppose that this is both good and bad news.

    Good, in the sense that it clearly indicates that a Palm permissions problem was not triggered by an archive and install, as it most often is.

    Bad, in the sense that this probably means that the iSync Palm Conduit installation script in the latest release of Mac OS X is not working properly, or that it installs a 'defective' conduit. This is a know problem with an earlier release of iSync 2.4 under Mac OS X 10.4.9 or 10.4.10, which is currently under investigation.

    Sigh…

    I am inclined to believe that you have both discovered a 'bug' in the latest package, which simply means that it too must be investigated, isolated and identified before a fix can be issued. I can supply a replacement conduit for Mac OS X 10.4.x users who are affected, but I am confident that I will likely be met by the same non-working or invisible conduit issue if I install Leopard and attempt to enable Palm synchronization.

    Let's see if we can isolate it:

    • can you confirm the identity using Get Info of the specific release of this iSync Palm Conduit?
    • can you provide the build number for Mac OS X 10.5 installed on your machine?
    • can you also provide the last three characters of your eleven character machine serial number?

    I will see if I can obtain a working version of the latest conduit for temporary distribution to see if that resolves your issue.
    PowerBook G4 12 1.5 GHz 1280 meg 80 gig SuperDrive, Mac OS X (10.4.9), coupled with a UMA-capable Nokia 6086 and T-Mobile HotSpot™ @Home
  • rejohnsonil Calculating status...
    If you want extra information from me as well, let me know. May be useful if correlation is required. I'm having the same problem with my 650.

    Thanks,
    Rob
    MacBook, Mac OS X (10.5)
  • Michael Lafferty Level 6 Level 6 (16,080 points)
    Welcome to Apple Discussions.

    That would be great - the more specific configuration examples I can assemble, the quicker the problem can be isolated. In Mac OS X 10.4.x with iSync 2, it appears limited to specific build for machines which use intel processors. In Mac OS X 10.5, not enough is know yet to narrow the issue.
    PowerBook G4 12 1.5 GHz 1280 meg 80 gig SuperDrive, Mac OS X (10.4.9), coupled with a UMA-capable Nokia 6086 and T-Mobile HotSpot™ @Home
  • Jason Goldsmith Level 1 Level 1 (135 points)
    iSync: Version 3.0, Created Sept 23
    Build Number for 10.5: 9A581
    Last 3 of serial number: XA9
    2.4 GHz Intel Core 2 Duo 17" MacBook Pro, Mac OS X (10.5)
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