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New Macbook - Keyboard freezes

68368 Views 480 Replies Latest reply: Oct 4, 2008 12:24 AM by martijx RSS
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emeb Calculating status...
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Nov 4, 2007 12:08 AM
Hi,

I bought a new 'Santa Rosa' Macbook on 11-2-07 and have been enjoying the process of setting it up and getting familiar with Leopard.

One thing disturbs me though: Periodically as I have used it for the last two days, the keyboard will freeze, allowing no text input. I can still move the mouse, click on windows and start/stop programs, but the keyboard acts as if it's dead. The caps-lock light won't even come on.

This condition lasts for a minute or two and then normal operation resumes. It happens every few hours (three times in six hours of use yesterday, two or three times today). I haven't been able to correlate this with any particular thing I'm doing, either when it begins or ends.

What's going on?

Thanks for any suggestions.

Eric
Macbook, Mac OS X (10.5)
  • Robert Hodgson Calculating status...
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    Nov 4, 2007 2:01 AM (in response to emeb)
    Good Morning Eric

    I would recommend getting the macbook replaced as it is only 2 days old and the keyboard should not freeze. its better to replace it now while you can then waiting until you get the past the 14 day return window.

    I bought a Macbook a few months ago (My First Mac) and I am very happy with the Notebook and I have had no lockup problems.

    Good luck and enjoy your Macbook

    Rob
    MacBook, Mac OS X (10.4.10), Core 2 Duo 2.13Ghz 1Gig Ram, 120GB HD 13.3"
  • lauraford Calculating status...
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    Nov 4, 2007 6:06 AM (in response to emeb)
    I have had the exact same problem! I bought mine on 11-1-07 and I noticed the next day that the keyboard will just stop responding but my mouse moves fine. I'm not sure what is going on, either, but I'm glad to know that someone else is having the same problem. I think I'm going to take mine back and exchange it, an hope the new one doesn't have the same problem.
    MacBook, Mac OS X (10.5)
  • replicant6 Calculating status...
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    Nov 4, 2007 8:12 AM (in response to emeb)
    Yeh. I bought a MacBook (a few days before the new ones were announced) a week ago, and installed Leopard on it. My keyboard did the exact same thing a few times one day. I have not experienced the problem since. I rebooted and all has been fine since.

    I had just assumed that it was Leopard teething pains.

    D
    iMac Core Duo 17", 1gig RAM, Mac OS X (10.4.8), Lacie 250 gig D3 xtreme
  • msvara Calculating status...
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    Nov 5, 2007 9:21 PM (in response to emeb)
    I have the same problem but mine happens quite frequently and I have rebooted. New MacBook Pro came installed with tiger but used the dvd to upgrade to leapord. used the firewire to transfer tons of old sw. Mine will be out for aprox 10 sec I'll hold down one key until it returns. Only power supply connected. turned off the backlit. An odd thing (could be perception) looks like the screen dims and gets bright again every so often.
    MacBook Pro, Mac OS X (10.5)
  • OAP Pepper Calculating status...
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    Nov 6, 2007 6:11 AM (in response to emeb)
    I'm suffering from the exact same issue. And it seems to only have started since upgrading to Leopard. I received my laptop just over 2 weeks ago with Tiger on it, and ran the update last week. The problems only manifested themselves in the last day or so. However, just in trying to create a forum account here, and start typing this message the keyboard froze twice. It seems to recover after 10-20 seconds.

    I've not been able to correlate this to any particular activity, other than when there are input fields available in open web pages.

    Gah - my keyboard froze THREE times when typing this message...
    Macbook Pro, Mac OS X (10.5)
  • seanokey Calculating status...
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    Nov 6, 2007 8:35 AM (in response to OAP Pepper)
    Mine is doing the same thing! In fact, while writing this message, the keyboard froze. I've had my MacBook since January, and it has never done this until I installed Leopard. Anybody find a reason for this?
    MacBook 13" Black, Mac OS X (10.5)
  • zabalawi Calculating status...
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    Nov 6, 2007 9:18 AM (in response to emeb)
    I have the same issue. and its my first mac

    I posted this problem on several other apple-support discussion boards but non were able to help or relate. so its a bitter sweet feeling to see somebody else having the same problem.

    did anybody find a solution to this? did u get urz replaced?

    please let us know. am calling apple today.
    Macbook, Mac OS X (10.5)
  • mehmeh Calculating status...
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    Nov 6, 2007 12:48 PM (in response to emeb)
    Add me to the list. I bought mine on November 1st, when they were updated. The keyboard freezes every couple hours of use. I'll definitely exchange mine before the 14 days and hope that I don't get another with the same issue.
    Macbook, Mac OS X (10.5), Nov. 1 update
  • OAP Pepper Level 1 Level 1 (0 points)
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    Nov 6, 2007 2:13 PM (in response to mehmeh)
    Interesting that it's both macbooks and macbook pros that are having the probs, and all with Leopard. My money is on software rather than hardware...
    Macbook Pro, Mac OS X (10.5)
  • mehmeh Level 1 Level 1 (0 points)
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    Nov 6, 2007 2:21 PM (in response to OAP Pepper)
    If it is the software, an exchange will at least rid me of another issue I have with mine. When I open it, the top edge catches the bottom edge, near the power button, and it creeks.

    I think we'll find more an more users with this issue because I ignored it for 4 days and just decided to look into it this morning after it froze for the 2nd time in a couple hours.
    Macbook, Mac OS X (10.5)
  • Karn Broad Level 3 Level 3 (545 points)
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    Nov 6, 2007 2:39 PM (in response to msvara)
    Hi msvara,

    You have an option in the Energy Saver to dim the display after a set time, then after a key-press or mouse click it will go brighter again.

    Karn.
    MacBook 2Gb RAM + Alu iMac 20" 3GB RAM, Mac OS X (10.4.10)
  • zabalawi Level 1 Level 1 (0 points)
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    Nov 6, 2007 4:04 PM (in response to zabalawi)
    I called apple today regarding the freezing issue.

    I have an appointment with the genius bar tomorrow to get mine replaced!
    Macbook, Mac OS X (10.5)
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