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29859 Views 148 Replies Latest reply: Jun 26, 2008 11:01 AM by darrelld
Currently Being ModeratedNov 17, 2007 7:48 PM (in response to J Ivens)Have you tried logging in as a different user? I am logged in as the Guest User (as a last resort) to see if the problem is linked to my profile and so far I have had no keyboard or trackpad issues. Also the "Use secure virtual memory" is active so I am not sure if that is the cause.MacBook Pro 2.4 GHz, 2 GB RAM, Mac OS X (10.5.1)
Currently Being ModeratedNov 17, 2007 8:29 PM (in response to chris_kle)I had the same problem (keyboard and mouse lockup) as well as a safari hang when I first installed leopard. I got frustrated and downgraded back to tiger but lost my whole photo archive. In an effort to find my archive I cleaned the MBP and reinstalled leopard on a clean drive with a time machine backup.
Viola, the photos where back, but so was my keyboard (bluetooth and main) and mouse freeze (bluetooth and trackpad).
I checked my installed bluetooth devices and found 3 more devices than I actually had installed. I removed all devices and reinstalled my bluetooth mouse and keyboard, everything works fine now. Now as far as the safari hang. I haven't seen it lately either.
Not a guru here, but had an experience that I thought might help.
Message was edited by: Mac.ButlerMacBookPro, iMac, MacBook blk and wht, Mac OS X (10.5.1)
Currently Being ModeratedNov 17, 2007 8:41 PM (in response to drubob)i got the same problem.
when it happened to me i had to reset the computer...
BUT!.. for me i got 1 of those 'report to apple' dialog boxes.
dont know if i got the same problem as everyone else.17" MBP 2.33, Mac OS X (10.5.1)
Currently Being ModeratedNov 18, 2007 12:17 AM (in response to chris_kle)Rescanning the thread, I believe there are at least two distinct situations.
1. MacBook Pro where keyboard AND trackpad lock up
2. MacBook Pro (it seems exclusively the 3rd generation models with 2.2 or 2.4 Ghz) where the keyboard locks, the trackpad remains functional and the keyboard comes and goes.
I think it's worthwhile to differentiate between these two.
mine was a "1." and has been solved by reinstalling Quicktime 7.3 (for whatever arcane reasons). If this is your situation, you should try that or installing 10.5.1.
For situation "2." you need to keep looking and posting more detailed information, I'm afraid...MBP 17", 2.3ghz, Mac OS X (10.5.1)
Currently Being ModeratedNov 18, 2007 1:34 AM (in response to canineincorporated)Same problem here but I'm in the 1st case and only have problems after recover from sleep state. I've reset the PRAM, the SMC, repaired the permissions and reinstalled Quicktime. Nothing worked.
Keyboard version: 0.16
Product ID: 0x021aMacBook Pro 17" 2.4Ghz 4Gb RAM, Mac OS X (10.5.1), (Leopard Clean Install)
Currently Being ModeratedNov 18, 2007 9:35 AM (in response to chris_kle)Well I took my machine into the local certified apple repair folks. They have ordered me a new top case for the machine. So it seems that my situation is a hardware one. I have been getting the USB errors even before the OS fully starts up. Sadly the part wont be here for another week and a half. Luckily the folks at the repair shop have given me my machine back for the interim.
I'm still sticking to my heat theory. I'm fairly certain that the connection between the top case and the motherboard is not quite secure. I tested this just today by taking the battery out and fiddling with the connections of the cables underneath the battery. I didn't disconnect anything, just made sure these connections were secure. I booted up the machine and lo and behold, the keyboard and track pad work. It's got to be this connection that keeps going out.
And it would make sense that it would be very apparent after waking from sleep. Normally you wake the laptop from sleep after throwing it in your bag and carrying it somewhere. The connection could be jarred and come loose, ever so slightly. Its not that is comes apart completely, otherwise the system wouldn't even recognize that it was having a problem with a USB device. Its just a bad connection. Can anyone else try pushing in those connections underneath the battery and see if perhaps that helps? It could at least narrow down if the same hardware problem I having is what is causing others to have problems.MacBook Pro 15" 2.2 Ghz, Mac OS X (10.5.1)
Currently Being ModeratedNov 18, 2007 10:49 AM (in response to enrique13)Please people, don't be stupid and let your perfectly fine notebook be repaired. Its not hardware. The high number of people all over the net, who describe to have these problems and the fact that they have it since Leopard speaks for itself.
The geniuses at Apple Stores don't know better, because they don't have insight into the OSs inner workings.
Don't be stupid. Every repair involves the risks of damages and scratches on the case and I bet an exchanged topcase will not solve this problem with Leopard. I did enough research on this subject on my own to know that.Macbook Pro, Mac OS X (10.5.1)
Currently Being ModeratedNov 18, 2007 12:07 PM (in response to Markus C.)Well my keyboard didn't work in Tiger at all. Perhaps we are running into a combination of two problems: software and hardware. Whether one has effect on the other, I can't tell. I just know that I wiggled some cables and my keyboard started to work. This whole things seems very weird to me.MacBook Pro 15" 2.2 Ghz, Mac OS X (10.5.1)
Currently Being ModeratedNov 18, 2007 12:20 PM (in response to Markus C.)I second an opinion that it's a software problem. Just look at the sheer number of people who have this problem after installing Leopard.I have a two month old MBP and I did not have any problems with my keyboard until Leopard installation.
At the moment for me it's just an annoying bug, since I've discovered a temporary cure that works well for me. All I have to do is a restart followed by battery removal and then my keyboard is working without a hitch for 5-6 days. But I would like Apple to acknowledge the problem and fix it, since I don't want to worry that my keyboard might freeze in the middle of an important presentation.Mac Book Pro, Mac OS X (10.5)
Currently Being ModeratedNov 18, 2007 3:52 PM (in response to chris_kle)This is probably not the issue, but so simple it's worth a try. This document refers to a Powerbook G4, but mentions resetting the trackpad.
"Reset the trackpad by placing your entire palm directly onto the whole trackpad for 3 to 4 seconds, and then remove your hand from the trackpad in one smooth motion."
http://docs.info.apple.com/article.html?artnum=301047MacBookPro 2.16GHz, Mac OS X (10.5.1)
Currently Being ModeratedNov 18, 2007 6:21 PM (in response to chris_kle)Lots of people seem to have the same problem:
*Upgrade to Leopard on their MacBook Pro systems and the trackpad and keyboard start to behave erratically or not at all.*
It seems to be most appropriate for Apple to acknowledge this bug in the OS and to inform this population that a fix is in the works.Macbook Pro, Mac OS X (10.5.1), 4G RAM 200G Disk
Currently Being ModeratedNov 18, 2007 11:19 PM (in response to stewsutton)Just found I could do a blog search on Google.
Give it a try and search on "Leopard keyboard". Brings up a lot of other folks having keyboard issues. Given the number of hits, I think there is a software component to most of the difficulties. It may be related to the waking from sleep.
In preparation for the replacement computer Apple is sending me, I did clean install of Leopard on an external hard drive 2 days ago. I did transfer all settings from my DOA MPP to the external firewire installation of Leopard. I have booted from that external firewire drive for at least 48 hours, installed the remainder of my software AND have had no more significant keyboard freezes. I should have had a number based on past experience. There have been a several "pauses" when I thought all was lost but quickly I had keyboard response again without any extra ordinary efforts like plugging in an external USB keyboard or rebooting. My Powerbook G4 has had no keyboard issues. My MacBook 1.83 GHz has had no keyboard issues. I have never had trackpad issues period.
I wish we knew a way to separate out the hardware vs the software issues we all are experiencing. I am more inclined to conclude that my difficulties are software related & not hardware. If you read through the posts, a number of people have the issue disappear if they do and archive reinstall.
But for me the problem solving stops on this computer since a replacement arrives tomorrow. I will problem solve MBP 2.4 GHz from there.Macbook Pro 17" C2D 2.4GHz 160Gb @7200rpm - 2Gb Ram - 1920x1600, Mac OS X (10.5.1), Powerbook G4 17" 1.3GHz 80Gb (10.4.11)
Currently Being ModeratedNov 19, 2007 1:08 AM (in response to chris_kle)I'm still testing a workaround that for at least one day worked for me.
Go to /Library/Preferences/SystemConfiguration and edit com.apple.PowerManagement.plist. Find
And change the number 3 to 0 like this:
*Note that there're 2 changes to be done, the first for AC power and the second for Battery power!.*
Save and close the file. In Finder select Go -> Go to Folder and type /var/vm and remove the file "sleepimage" (The size of this file if the same of your memory amount). Restart your machine.
Hope that this can be the solution!MacBook Pro 17" 2.4Ghz 4Gb RAM, Mac OS X (10.5.1)