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Can't use google.

3930 Views 18 Replies Latest reply: Nov 27, 2007 12:03 AM by psuedonym RSS
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psuedonym Calculating status...
Currently Being Moderated
Nov 19, 2007 8:21 PM
Ok, so this is probably really stupid.
for the last 2 months or so I haven't been able to use the google search engine, or anything that connects to google, google images, analytics etc.

so I heaps of web pages I try to look at just don't load.

I use firefox version 2.0.0.9, but I cant get it to work in any other internet browsers either like safari or internet explorer.

anyone have any ideas?
ibook G4, Mac OS X (10.4.10)
  • rccharles Level 5 Level 5 (5,150 points)
    Currently Being Moderated
    Nov 19, 2007 8:53 PM (in response to psuedonym)
    You can use harddrive > applications > utilities > network utility to diagnose the situation.

    You can ping apple.com. Result:
    Ping has started ...

    PING apple.com (17.254.3.183): 56 data bytes
    64 bytes from 17.254.3.183: icmp_seq=0 ttl=236 time=303.341 ms
    64 bytes from 17.254.3.183: icmp_seq=1 ttl=235 time=286.373 ms
    64 bytes from 17.254.3.183: icmp_seq=2 ttl=236 time=270.618 ms

    If that does work, try pinging 17.254.3.183 Result:
    Ping has started ...

    PING 17.254.3.183 (17.254.3.183): 56 data bytes
    64 bytes from 17.254.3.183: icmp_seq=0 ttl=236 time=258.736 ms
    64 bytes from 17.254.3.183: icmp_seq=1 ttl=236 time=332.151 ms
    64 bytes from 17.254.3.183: icmp_seq=2 ttl=236 time=259.360 ms



    Info for ping google.com address 64.233.187.99


    If pinging 17.254.3.183 works but pinging apple.com doesn't. You have a bad DNS Server address.

    In this case, you need to enter you dns address. For some reason Mac OS X sometimes doesn't set the dns. You can set it manually.

    apple > system preferences > network

    tcp/ip tab and enter address of dns servers

    example 162.33.160.100

    You will need to use a different number.

    Robert
    iMac G3, Mac OS X (10.4.10)
  • BDAqua Level 10 Level 10 (114,805 points)
    Currently Being Moderated
    Nov 19, 2007 11:42 PM (in response to psuedonym)
    Welcome Pseudo!

    and um.. what is a dns server?


    That's how a computer finds the number to use when you type in a name, like apple.com.

    Put these numbers in Network>TCP/IP>DNS Servers for a try...

    208.67.222.222
    208.67.220.220

    Then try Safari.
  • rccharles Level 5 Level 5 (5,150 points)
    Currently Being Moderated
    Nov 20, 2007 9:20 PM (in response to psuedonym)
    psuedonym wrote:
    but this is what happened.


    I think you did it correct, but apple.com has stop accepting the internet pings.

    Try google.com

    Ping has started ...

    PING google.com (64.233.167.99): 56 data bytes
    64 bytes from 64.233.167.99: icmp_seq=0 ttl=244 time=181.050 ms
    64 bytes from 64.233.167.99: icmp_seq=1 ttl=244 time=238.443 ms
    64 bytes from 64.233.167.99: icmp_seq=2 ttl=244 time=181.697 ms
    64 bytes from 64.233.167.99: icmp_seq=3 ttl=244 time=234.318 ms
    64 bytes from 64.233.167.99: icmp_seq=4 ttl=244 time=173.823 ms
    64 bytes from 64.233.167.99: icmp_seq=5 ttl=244 time=230.653 ms


    now ping the address 64.233.167.99
    Ping has started ...

    PING 64.233.167.99 (64.233.167.99): 56 data bytes
    64 bytes from 64.233.167.99: icmp_seq=0 ttl=244 time=189.655 ms
    64 bytes from 64.233.167.99: icmp_seq=1 ttl=244 time=213.471 ms
    64 bytes from 64.233.167.99: icmp_seq=2 ttl=244 time=257.873 ms
    64 bytes from 64.233.167.99: icmp_seq=3 ttl=244 time=172.745 ms


    -------------

    Ping has started ...

    PING apple.com (17.149.160.49): 56 data bytes

    This says the you have access to a working dns server. A DNS server translates the string apple.com to the number 17.149.160.49. The number 17.149.160.49 is needed to reach the server apple.com.

    Try pinging google.com. I do not have a good theory of why you are experiencing difficulties.

    Robert
    iMac G3, Mac OS X (10.4.10)
  • BDAqua Level 10 Level 10 (114,805 points)
    Currently Being Moderated
    Nov 22, 2007 1:23 PM (in response to psuedonym)
    i tried both those numbers and when i used 208.67.222.222 google actually loaded, but it only worked once and it wouldn't access google images or anything.


    Did you put both numbers in at the same time... as shown, one under the other?

    Did anything happen between working & not, like Sleep, restart, switching Users?

    Do you have a Router you could put those numbers in to also?
  • BDAqua Level 10 Level 10 (114,805 points)
    Currently Being Moderated
    Nov 22, 2007 2:12 PM (in response to psuedonym)
    At this point I think you should get Applejack...
    http://www.versiontracker.com/dyn/moreinfo/macosx/19596

    After installing, reboot holding down CMD+s, then when the prompt shows, type in...

    applejack AUTO

    Then let it do all 5 of it's things.

    At least it'll eliminate some questions if it doesn't fix it.

    The 5 things it does are...

    Correct any Disk problems.
    Repair Permissions.
    Clear out Cache Files.
    Repair/check several plist files.
    Dump the VM files for a fresh start.
  • rccharles Level 5 Level 5 (5,150 points)
    Currently Being Moderated
    Nov 22, 2007 7:01 PM (in response to psuedonym)
    PING google.com (64.233.167.99): 56 data bytes



    This means that your DNS found google.com and translated it to google's numeric address of 64.233.167.99.
    64 bytes from 64.233.167.99: icmp_seq=0 ttl=244 time=250.144 ms

    64.233.167.99 which is google.com was found on the internet.


    i still dont no what any of this means
    but thats for the help


    I do not know what is causing your problem. I don't suppose you can try another computer connected to your ISP?

    Robert
    iMac G3, Mac OS X (10.4.10)
  • BDAqua Level 10 Level 10 (114,805 points)
    Currently Being Moderated
    Nov 23, 2007 10:40 AM (in response to psuedonym)
    should i re-do it?


    Since you had trouble, I'd download & Install it again, then run it again.

    also, now my computer is running really slowly, is this like a side effect to something i've done?


    For everything, or just Web Pages?
  • BDAqua Level 10 Level 10 (114,805 points)
    Currently Being Moderated
    Nov 23, 2007 2:23 PM (in response to psuedonym)
    Open up Activity Monitor in Utilities, click on the CPU tab, and see what is using most % of the CPU.
  • rccharles Level 5 Level 5 (5,150 points)
    Currently Being Moderated
    Nov 23, 2007 2:33 PM (in response to psuedonym)
    You could try defining and using a new id on your system. Perhaps a preference got messed up.

    apple > system preferences > accounts

    --------

    I think you need to backup your data ( Do this carefully so not to get any bad programs. ), and then reformat the harddrive and reload. I think your system got messed up.

    Robert
    iMac G3, Mac OS X (10.4.10)
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