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Stupid drive RUINED my CD!!!

307 Views 3 Replies Latest reply: Aug 19, 2005 1:34 PM by Ricktoronto RSS
Prisoner404 Level 1 Level 1 (15 points)
Currently Being Moderated
Aug 19, 2005 1:34 PM
I just got a Dual 2 GHz PowerPC G5 running 10.4.2, and the stupid drive keeps closing sooner than I want it to. No programs are running, just iTunes, and today, it was open for maybe 10 seconds when I put a CD in. Unfortunately, the drive closed as I was putting the disc in the tray and it JAMMED my disc in so that it was caught between the drive and the slot in the computer. I didn't TOUCH a single key or the mouse, NOTHING was touched and the stupid drive closed, and now it carved seven deep scratches through the TOP of the disc straight into the aluminum substrate. This was a mint disc, new CD and now it's ruined. I already had enough with the stupid iTunes program erasing my iPod (again for NO reason, wasn't set to update or anything, everything should've been fine and it did it anyway) and now this. Of course Apple isn't going to do jack to fix this so thanks for ruining my CD, I'm NOT going to buy your stupid products again. It's WINDOWS for now on.
  • Peter Russell Level 1 Level 1 (80 points)
    Currently Being Moderated
    Aug 19, 2005 11:23 AM (in response to Prisoner404)
    Whilst it would be foolish of me to ignore the fact that you are, quite rightly, hacked off with your new G5, going back to Windows is not necessarily going to solve anything except emptying your bank account still further! Similarly, there is no reason to assume that a DVD drive on a PC will not do exactly the same thing.

    Assuming that you have not inadvertantly done anything to cause the drive to close, why not take your G5 back to the store where you purchased it (or call Apple), as this is certainly a problem that can be cured under warranty?

    Naturally you are free to buy any brand of computer that suits you, but neither iTunes nor Apple are "stupid" - it is usually the user who may be inexperienced who causes the problems. Once you understand how to set up the correct preferences in iTunes, for example, you should not experience any problems with your iPod.

    Best of luck!
  • Ricktoronto Level 6 Level 6 (11,550 points)
    Currently Being Moderated
    Aug 19, 2005 1:34 PM (in response to Prisoner404)
    One lost customer with a non-common incident is hardly going to make Steve Jobs lie awake at night. It sounds like the sensor that detect a push on the drawer is active and closing the drawer. I think if you dropped the CD in it won't do that or if it does the disc will not get mangled.

    Ranting is pointless and since nobody else is reporting this is it not a product wide issue to resolve.

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