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Itunes crashes when a CD is inserted

3505 Views 12 Replies Latest reply: Nov 26, 2007 8:23 PM by Josh M. RSS
JoelBelmont Calculating status...
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Sep 11, 2007 2:58 PM
For some reason, itunes crashed when any audio CD is inserted into the computer. It's only happened on the latest version(s). And if I try to first copy the files from CD to the computer, and from the computer (desktop) to itunes (to bypass putting in a CD and the resulting crash) it doesn't recognize them with the online database.

Any help would be greatly appreciated.
Power Mac G5 Dual 1.8, Mac OS X (10.3.9)
  • departurelounge Calculating status...
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    Oct 8, 2007 5:27 PM (in response to JoelBelmont)
    I'm having exactly the same problem. When I insert an audio CD, iTunes freezes and I have to force quit.
    Windows XP
  • Carmencita Calculating status...
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    Oct 10, 2007 6:32 AM (in response to JoelBelmont)
    Same here, it crashes at initialising.
    I posted a couple of questions, but so far have no answer.
    My instinct tells me it's an iTune software hang in there and make sure Apple knows about your problem.
    iMac 800 17 512MB, Mac OS X (10.4.10), iSight Shuffle2G Harman/Kardon Soundsticks Belkin 54g D-Link BT MyBook 500G
  • Rike Miller Calculating status...
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    Nov 17, 2007 6:24 PM (in response to JoelBelmont)
    I have found that both on my home Mac and work PC, that iTunes will freeze when trying to play an Audio CD. It will do it usually between tracks. I have turned off error correction in the Preferences - Advanced - Importing. It seems to solve this very unApple like problem. I have seen many problems like this over the past year and fear that
    this will continue. I am used to locking my PC at work once things
    work, and updating my Mac to get all the extra features. Now I feel
    like I am using Microsoft products.OSX 10.5 search (Spotlight) does not search all of my hard drive so I can not do any searches unless I copy to an external drive and search there (lame).
    Mac Book Pro, iMac G5, 8GB iPhone, Dell PC (work), Mac OS X (10.4.10)
  • foureyedsoul Calculating status...
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    Nov 17, 2007 6:37 PM (in response to JoelBelmont)
    I'm just chiming in to say that I'm also having the "between tracks" crash that Rike Miller just mentioned. It only started in the last few days when I upgraded to iTunes 7.5, and it only happens when I'm playing from an audio cd.

    I'm going to go ahead and uncheck the "use error correction" box in hopes that this will help solve it, even though I was under the impression that this was only in effect when importing from an audio cd, since it's under the "importing" preferences. I'll post again if it's any help - but a fix from Apple would be greatly appreciated!

    As far as trying to fix it myself, I've already run Cocktail (to fix permissions, if that could somehow have affected things) and then even deleted and reinstalled iTunes. It's still happening, so I'm rather confident at this point that iTunes 7.5 is just a clunker. I'm wishing I hadn't upgraded. Hopefully we'll see 7.5.1 mighty soon!

    - Ryan
    G4 Quicksilver and a G4 iBook too, Mac OS X (10.4.8)
  • Rike Miller Level 1 Level 1 (25 points)
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    Nov 18, 2007 6:39 PM (in response to foureyedsoul)
    Hi Ryan,
    The error correction works also with playing Audio CDs. On my work PC, iTunes froze and I was able to "End Task". My old G4 eMac was not so lucky, it froze the system with no force quit. Power button to turn it off.
    Did error correction off work for you?
    Mac Book Pro, iMac G5 & 8GB iPhone, Mac OS X (10.4.10)
  • foureyedsoul Level 1 Level 1 (0 points)
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    Nov 20, 2007 8:56 AM (in response to Rike Miller)
    Hi Rike,

    It's definitely been working so far!

    Now I've got a much bigger fish to fry - I had "Detour" installed when I upgraded to 10.4.11, and I think it's made me have a kernel panic when I startup. So I have to startup from an external hard drive until I archive + install I think.

    Anyways, thanks for the suggestion!

    G4 Quicksilver and a G4 iBook too, Mac OS X (10.4.8)
  • chicago apple convert Calculating status...
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    Nov 20, 2007 8:04 PM (in response to JoelBelmont)
    I am having the exact same problem. My entire computer shuts down when I try to import a CD. It gets through track one but then the entire computer powers off (as if the power cord was pulled out of the back).

    I was able to burn two CDs earlier today but now it seems that no other CD will work.

    Any suggestions? I've been a Mac users for 2.5 weeks now and am completely frustrated.

    I Mac 7.1, Mac OS X (10.5)
  • foureyedsoul Level 1 Level 1 (0 points)
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    Nov 20, 2007 8:59 PM (in response to chicago apple convert)

    That's a lot more severe than what was happening with my problem - it was just making iTunes "hang" - the audio would keep playing, but the time would stop at 0:02 into the song, and then if I tried to do anything else in iTunes, it would either completely freeze or I would just eventually have to force quit the program.

    But all the same, why don't you try doing what solved my problem: click on the "iTunes" menu in the top left, and then go under "preferences." Then go to "advanced," and under that, "importing." Then unclick the box that's at the bottom, "use error correction while reading audio cds." That solved my problem, at least. Hopefully it'll do the same for you!

    I think that at the worst, you could probably delete iTunes and then reinstall it. Just make sure to export your library first (I think it's basically a database/directory, not the actual mp3 files themselves). That way you won't have to hunt down all the mp3s and add them to your library again.

    Good luck - having been a Mac user since about 1992 I can assure you that usually Macs are not frustrating at all, so I'm sorry to hear that your switch experience isn't going smoothly so far!

    G4 Quicksilver and a G4 iBook too, Mac OS X (10.4.11)
  • siberianmetal Level 1 Level 1 (0 points)
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    Nov 21, 2007 7:03 AM (in response to JoelBelmont)
    I've had a similar problem, with iTunes hanging when it tries to load a CD it has just burned (and Finder hanging sometimes too). It seems to have the same problem described here of going from one track to the next. Problems occur at specific tracks and re-occur at the same spot if I reinsert the same CD. The problems don't occur if I keep iTunes off and play the CD tracks in Preview in the Finder.

    I unchecked the error correction preference and that seemed to solve the problem.

    This raises another issue though. It would seem that iTunes is burning audio CDs that, at least in its opinion, contain errors at track transitions. It does this consistently, over and over again when burning the same playlist, regardless of speed, media, and other details, but I never saw this before October 4. A recent iTunes bug?
    Mac Pro, Mac OS X (10.4.11), iTunes 7.5
  • Ellen Andries Calculating status...
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    Nov 25, 2007 6:09 AM (in response to JoelBelmont)
    I have the same problem, itunes crashes when going from track to track.
    I do not have problems with importing cd's, yet.

    My error correction is off and the problem still occurs.
    Hopefully apple can solve this problem with an update.

    I'm using leopard over a week now, and this isn't the first problem that occured.

    macbookpro, Mac OS X (10.5.1)
  • Fishcake21 Level 1 Level 1 (0 points)
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    Nov 25, 2007 9:49 PM (in response to Ellen Andries)
    I have the same problem as well, though i don't know if doing that error correction will help
    This problem happens especially when i browse through CD tracks on the disc, if i do it too fast then its more prone to crash, so i have to do it very slowly or even browse through the song itself to prevent it from crashing, sometimes it works and it doesn't

    Its really bothering, now i heard of some ways to fix it due to plugin problems, done that and nothing, this thing is obviously the fault of the cd drive module itself, so i don't know really what to tell in suggestions to fixing it, just never happens in tiger and of course leopard has this issue
    Macbook Pro Aug, Mac OS X (10.5.1)
  • Josh M. Calculating status...
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    Nov 26, 2007 8:23 PM (in response to JoelBelmont)
    I am so relieved that i found this topic. I am a MAC user for 3 days now. I was happily importing my cd collection for 2 days before i started getting the "grey power down" screen. I do not have the error button clicked, and i have resorted to downloading 2 to 3 songs at a time. It started slowly, only a couple times over multiple hours. Not it is EVERY cd i put in!!!

    I was so pleased with my new Mac, and now I wanna throw it out the window and go back to PC. How could such a "good" brand have such an annoying bug on a cd burning software.

    I am reading it is the new iTunes version, anyone know how to get the old version?!?!

    Frustrated x-PC user (I hope to remain x-PC user...)
    iMac, Mac OS X (10.5.1)


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