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Airport Printing - crashes in all apps

851 Views 10 Replies Latest reply: Nov 26, 2007 2:49 PM by radichietto RSS
radichietto Calculating status...
Currently Being Moderated
Nov 18, 2007 4:00 PM
I select Print from File menu in Safari, Mail, Text Edit, and after a few seconds of the spinning rainbow the app then crashes / quits. The Print dialogue window doesn't even appear, it just crashes.

I've attached the first part of the crash report below, and can post the rest if anyone wants to see it.

Any ideas why this is happening?

Thanks


------------------------------------------------------

Process: TextEdit [1084]
Path: /Applications/TextEdit.app/Contents/MacOS/TextEdit
Identifier: com.apple.TextEdit
Version: 1.5 (244)
Build Info: TextEdit-2440000~2
Code Type: PPC (Native)
Parent Process: launchd [126]

Date/Time: 2007-11-18 23:58:15.566 +0000
OS Version: Mac OS X 10.5.1 (9B18)
Report Version: 6

Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x000000006b4a0a0e
Crashed Thread: 0
Powerbook 15" 1.67 Ghz, Mac OS X (10.5.1), 2GB DDR SDRAM
  • John Blanchard1 Level 5 Level 5 (4,735 points)
    Currently Being Moderated
    Nov 18, 2007 4:33 PM (in response to radichietto)
    Please post the rest of the crash log and information about your printer.
  • John Blanchard1 Level 5 Level 5 (4,735 points)
    Currently Being Moderated
    Nov 24, 2007 9:51 AM (in response to radichietto)
    It seems to be crashing in part of HP's code.

    Which driver are you using? The HP or the Gutenprint driver? You could try whichever one you are not using. Does it work if you remove the airport from the equation? And is your airport software current?

    Sorry for all the questions.

    You can also try changing some of the settings in the HP features panels to see if you can work around the problem.
  • Taubster Calculating status...
    Currently Being Moderated
    Nov 25, 2007 6:59 PM (in response to radichietto)
    I'm having the same problem! And ironically, I have a LaserJet 1012, just on model number off from yours.

    I haven't tried printing from Word.

    Any assistance would be great!
    PowerBook 17" G4 1.67 1GB, Mac OS X (10.5.1)
  • moonseeker363 Calculating status...
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    Nov 25, 2007 10:44 PM (in response to radichietto)
    Try removing and then re-adding your printer to the que. Sounds simple, but I was having the exact same problem, and it worked for me!
    Mac OS X (10.4.11)
  • eferrissha Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 26, 2007 6:51 AM (in response to radichietto)
    Anyone know how to prompt Apple to weigh in? I've tried Word, Excel, Preview, Acrobat Reader, and Mail. Each one has crashed, every time, seconds after I hit Print. I bought a new MacBook a week ago, with Leopard pre-installed, then I just transferred everything from my old iBook via firewire.
    MacBook, Mac OS X (10.5.1)
  • John Blanchard1 Level 5 Level 5 (4,735 points)
    Currently Being Moderated
    Nov 26, 2007 10:42 AM (in response to eferrissha)
    eferrissha wrote:
    Anyone know how to prompt Apple to weigh in?


    Apple won't weigh in here, this is a discussion board for users. You can use Apple's feedback to communicate with them.

    I've tried Word, Excel, Preview, Acrobat Reader, and Mail. Each one has crashed, every time, >seconds after I hit Print. I bought a new MacBook a week ago, with Leopard pre-installed, then I >just transferred everything from my old iBook via firewire.


    What kind of printer are you using? How is it connected? Does your printer have Leopard drivers? Can you post the crash log?
  • John Blanchard1 Level 5 Level 5 (4,735 points)
    Currently Being Moderated
    Nov 26, 2007 10:50 AM (in response to radichietto)
    radichietto wrote:
    Which driver are you using? The HP or the Gutenprint driver?

    - Not Gutenprint. I believe its the standard HP one which comes with the Mac OS. Should I search for the latest HP drivers, or install Gutenprint?

    No, you should stay with the HP drivers installed with Leopard. You could delete the printer and re-add it using the Gutenprint drivers - the Gutenprint drivers should already be installed.


    This thread may help; it has a similar crash log, a problem with librlHPUtils.

    http://discussions.apple.com/thread.jspa?messageID=5843584&#5843584

    Hope this helps.

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