1 11 12 13 14 15 Previous Next 217 Replies Latest reply: Dec 31, 2007 10:18 AM by Brian Jewett Go to original post
  • 195. Re: Problems in waking from sleep
    Old Toad Level 10 Level 10 (115,645 points)
    Have you run Disk Utility and verified the hard drive?
  • 196. Re: Problems in waking from sleep
    ghettochild Level 1 Level 1 (0 points)
    Quick question: Are you guys actually calling Apple tech support about your problems? They won't come out with a bug fix unless enough people complain directly to them about their problems.
  • 197. Re: Problems in waking from sleep
    UltraNEO Level 1 Level 1 (25 points)
    Barry Fass-Holmes wrote:
    Hi Taylor,

    Many thanks for clarifying.

    I visited the Genius Bar at an Apple Store and he reminded me that previous versions of Mac OS X were "sensitive" to RAM modules that were slightly out of line with Apple's specs; in fact, I had experienced this with either Jaguar or Panther.

    He added that Leopard is even more RAM-demanding than previous versions of Mac OS X, hence even more sensitive to RAM that's off spec.

    So the possibility exists that some, or many, of the symptoms described in this thread could be related to RAM.

    If users have third-party RAM installed in their Mac and are exhibiting symptoms, a way to test this would be to temporarily remove the third-party RAM, then repeat the same conditions under which the symptoms previously occurred to test whether they persist or go away.

    If the symptoms go away in the absence of the third-party RAM module, then return after reinstalling the module, then the module likely is a culprit.




    I have Apple supplied ram in mine... and I still getting crashes. So.. I think, that's the end of that theory! Unless your saying Apple is supplying sub-standard ram modules??
  • 198. Re: Problems in waking from sleep
    UltraNEO Level 1 Level 1 (25 points)
    ghettochild wrote:
    Quick question: Are you guys actually calling Apple tech support about your problems? They won't come out with a bug fix unless enough people complain directly to them about their problems.



    Yup.. every time my stoopid leopard dies on it's arse! And there's a report bubble, I click that submit button like a billion times. I'm sure those nice otaku's there are working on a solution, though it might take them a little while to workout why it's doing this. Any way it's only on certain systems.
  • 199. Re: Problems in waking from sleep
    Barry Fass-Holmes Level 6 Level 6 (11,895 points)
    Hi Old Toad,

    Thanks for your message.

    The wake-from-sleep problems reported in this thread definitely are related to something other than permissions and the hard drive's condition.

    And to answer your question, yes to no avail.
  • 200. Re: Problems in waking from sleep
    ghettochild Level 1 Level 1 (0 points)
    UltraNEO wrote:
    I'm sure those nice otaku's there are working on a solution, though it might take them a little while to workout why it's doing this.


    Fingers crosses, but don't hold your breath.
  • 201. Re: Problems in waking from sleep
    imaginizer Level 1 Level 1 (0 points)
    Hi! From what I can gather, this sleep/wake issue is not a new problem and is not a Leopard problem. I recently purchased a MBP running Tiger (don't want to introduce the Leopard wildcard until I get through some big projects) and I have similar issues. Most commonly:
    1. I wake the computer by pressing the spacebar
    2. I get the password screen (my settings require a password to wake from sleep)
    3. I get the desktop for a moment
    4. The screen goes black. I can see and move my mouse, but everything is black.

    The most common denominator for me is that the problem usually (but not always) occurs when my MBP is connected to an external monitor or television.

    I can find no other suspects for the problem. It happens regardless of whatever else is or isn't connected, and I've recently done a "clean install." It seems to me that this is some sort of flaw in the MacOS somewhere, and from reading this thread, not one that Leopard has corrected. I'm disappointed to see that Apple itself hasn't posted an official position on this issue on their website (so far as I can see)

    Workarounds are fine, (for my part, I usually have to to a hard reboot) but they're a pain to deal with, so I'll welcome any actual solutions that anyone can come up with. Thanks!
  • 202. Re: Problems in waking from sleep
    UltraNEO Level 1 Level 1 (25 points)
    imaginizer wrote:
    Hi! From what I can gather, this sleep/wake issue is not a new problem and is not a Leopard problem. I recently purchased a MBP running Tiger (don't want to introduce the Leopard wildcard until I get through some big projects) and I have similar issues. Most commonly:
    1. I wake the computer by pressing the spacebar
    2. I get the password screen (my settings require a password to wake from sleep)
    3. I get the desktop for a moment
    4. The screen goes black. I can see and move my mouse, but everything is black.

    The most common denominator for me is that the problem usually (but not always) occurs when my MBP is connected to an external monitor or television.

    I can find no other suspects for the problem. It happens regardless of whatever else is or isn't connected, and I've recently done a "clean install." It seems to me that this is some sort of flaw in the MacOS somewhere, and from reading this thread, not one that Leopard has corrected. I'm disappointed to see that Apple itself hasn't posted an official position on this issue on their website (so far as I can see)

    Workarounds are fine, (for my part, I usually have to to a hard reboot) but they're a pain to deal with, so I'll welcome any actual solutions that anyone can come up with. Thanks!



    Interesting break down...

    However, when you've come to know and use the Mac on a daily basis, it being your best co-worker/buddy! Knowing full well it's totally reliable and rock steady under Tiger OS. You'll come to rely on it, a little, knowing waking up should be simply problem free!! OK, you might experience the occasional black screen but nothing major, right? (unpluging and replugging in the external monitor resolves it - temporary)

    Then you upgrade to Leopard hoping it'll continue to satisfy! But only with all the bells and whistles of new features and a promise of better speed and handling etc. but all **** breaks loose!

    Well.. As welcoming as work-arounds are, it's not a permanent fix!!
    Especially when you have ongoing projects, application's rendering scenes that are taking longer than expected... so you leave the system to continue to work through the night!

    Personally, I don't get black screens with moving cursors.
    I just get black screens and no response! Like the system completely halted, paused or stuck in one of it's skits. Sure, a hard reboot will bring the system round but you'll lose hours of unsaved work! I dunno about you.. but for me, leopard has bought me nothing but shear anger and frustration!!

    At the moment, my Leopard DVD is nothing more than a expensive coaster!
  • 203. Re: Problems in waking from sleep
    Barry Fass-Holmes Level 6 Level 6 (11,895 points)
    Hi UltraNEO,

    Ouch!

    It may be little consolation, but MacOSX is hardly unique in having wake-from-sleep problems. See this blog about Ubuntu.

    Meanwhile, here's an update on my wake-from-sleep woes FWIW.

    I clean reinstalled Leopard.1 (i.e., erase and install) last week, and have experienced zero wake-from-sleep problems.

    I have yet to reinstall all of the third-party apps and utilities that I use. Thus, if my previous wake-from-sleep symptoms (described above in this thread) reemerge, then that will be suggestive that my symptoms could be related to a software incompatibility rather than a Leopard-specific "bug."

    YMMV.
  • 204. Re: Problems in waking from sleep
    Taylor_C Level 1 Level 1 (0 points)
    I reinstalled about a month ago for another reason, and it fixed it temporarily. The issue eventually returns.
  • 205. Re: Problems in waking from sleep
    ghettochild Level 1 Level 1 (0 points)
    Same here. I did an erase and install and got the wake-from-sleep crashes/freezes as soon as I connected the USB cable of the Cinema Display (w.o any 3rd party hardware).

    This is a Leopard bug (in my case, anyway).
  • 206. Re: Problems in waking from sleep
    Ant1 Level 2 Level 2 (410 points)
    It seems to be rather an Airport problem for me, rather than having a Cinema display connected to my MBP.

    If I turn *Airport off* before putting my MBP to sleep I can wake it up normally the next day, then turn Airpot back on again. it's not a 100% solution, as sometimes I get the "grey screen of death" (screen goes darker in a scrolling manner and a message asks you to restart your computer).

    But what I don't understand is that if I leave Airport on and put my computer to sleep, BUT wake it up again after, say, one minute, then it wakes up fine. it's ONLY when a +certain amount+ of time goes by (say, overnight, with Airport On) that the problems exists. Time factor...Why?
  • 207. Re: Problems in waking from sleep
    Barry Fass-Holmes Level 6 Level 6 (11,895 points)
    Hi Ghettochild,

    It may be little consolation, but MacOSX is hardly unique in having wake-from-sleep problems. See this blog about Ubuntu.

    Thus, if there is indeed a bug, it could be in Unix rather than in Leopard per se. I'm aware that this problem emerged with Leopard in your case. However, there seems to be a number of wake-from-sleep scenarios rather than a single one and they could be a Unix thing rather than a Leopard one. It would take some serious QA work to get to the bottom of it.

    Meanwhile, I showed this thread to a Genius Bar staff member who has a 30 inch Cinema Display and MBP. He has yet to experience any wake-from-sleep problems after plugging in the USB cable of the Cinema Display.

    Have you already brought your Mac to a Genius Bar, asked them to connect your Mac to one of the floor model Cinema Displays, and demonstrated the symptom to the employees? Have you brought your Cinema Display and asked them to connect it to one of their MacBook Pros and demonstrated the symptom? Or could you do this?

    This would rule out the possibility of a problem with your Cinema Display's USB cable and/or hub.

    Again, I realize that this problem emerged when you installed Leopard on your Mac. Still, we need to rule out hardware as a possible culprit in this scenario.
  • 208. Re: Problems in waking from sleep
    Barry Fass-Holmes Level 6 Level 6 (11,895 points)
    Hi Ant1,

    To what are you using Airport to connect—an Airport base station, or something else?

    I have the exact same impression—i.e., amount of elapsed time makes a difference in the severity of the wake-from-sleep symptoms—except that in my case this is independent of Airport.

    I use Airport to connect to a university's wireless network. Airport's on-off status seems to make little, if any, difference for me in the occurrence of the wake-from-sleep symptoms.
  • 209. Re: Problems in waking from sleep
    slexus Level 1 Level 1 (0 points)
    Here's another one looking for solutions to this. I have a fairly fresh MBP 2,4 2gig machine, so fresh install is not a problem. I run FileVault and OpenVPN, most of my networking is WiFi. During about two weeks of ownership I've experienced different waking up failures.

    a) waking up, loading everything (you can hear skype messages coming in the background), but no login screen appears (i have set ask password when waking up for security), only the endlessly spinning and occasionally dimming beach ball is showing

    b) screen stays completely black, not 100% sure if applications made sounds in the background

    c) login screen appeared, logging in appeared to have gone OK, but few seconds after showing the desktop, MBP froze completely - mouse did not move anymore, activity monitor dock cpu graph stopped moving

    In case a), because I saw that network and everything was up, I went ahead and ssh'd into my MBP from another machine. I thought sudo reboot now would go ahead and provide a relatively safe reboot, this is what happened - most of the processes were indeed killed, but the machine did not reboot. trying to do another sudo reboot now resulted in error message "uid 501 does not exist on the system". after i logged out of the ssh session, i was not able to log back in, but the machine would not reboot either, until i powered it off.

    Going to sleep so far has been working.

    Coming straight from an older 2002 model Acer Travelmate Windows XP Pro laptop where Waking up from Sleep also did not work, but Hibernate has been 110% reliable, this is really very weak from a computer that costs a minimum of $2500 and doesn't even have the Hibernate feature in the standard package in addition to just Sleeping.

    Really hoping we can find a solution, otherwise how is it possible to use this laptop for any kind of serious work? Shutting down and re-opning 10+ applications every time you need to change locations really is not an option.