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iPhone empties trash although 'Deleted Messages, Remove' Set to 'Never'

1905 Views 7 Replies Latest reply: Jan 5, 2008 5:49 PM by ekruB RSS
LilyBlossomTV Level 1 Level 1 (0 points)
Currently Being Moderated
Dec 7, 2007 4:24 PM
Hi,

My iPhone is set to 'Never' remove deleted messages but it seems to empty my trash daily.

If I set it to 'After one month' then it doesn't delete everything immediately, can anyone help? (It's running version 1.1.1)

Thanks,
Phillip
Mac OS X (10.4.7)
  • viali17 Calculating status...
    Have you tried reseting the phone? Hold down home and sleep/wake buttons at the same time until the Apple logo comes up
    If that did not work try deleting the email account then add it back
    iMac, Mac OS X (10.4.10)
  • Nathan C Level 5 Level 5 (6,260 points)
    LilyBlossomTV,

    Are you using POP3 or IMAP? The behavior varies because of how POP3 and IMAP handle mail differently.

    The setting is for when it removes them from the server.

    For POP3, the trash is where it keeps track of messages you have deleted until it is time to remove them from the server. If set to never remove them from the server, it doesn't keep track of when to remove them from the server.

    If you are using IMAP, the Trash is where it shows messages that are marked as "pending deletion" on the server until the iPhone or another IMAP client permanently deletes them from the server.

    Hope this helps,

    Nathan C.
    iMac G5 (work), Mac OS X (10.5.1), Home Built Athlon XP 2300+ 1 GB DDR XP Home SP2
  • Paul Heyer Level 1 Level 1 (40 points)
    hi there!
    i have exactly the same problem.
    it seems that messages are deleted every night.
    running the latest iphone firmware and OS 10.5.1 on my macbook pro.
    both mail apps are set to 'Never' remove deleted messages.

    looking for a solution …
    thanks,
    paul
    G4 2x876 + MBP 15", Mac OS X (10.5.1)
  • Steve Madsen Level 1 Level 1 (0 points)
    I have the exact same problem. I, too, keep an extensive history of my mail and archive the trash folder into a new folder at the end of every year. Today I noticed that all mail older than one week is gone, even though Mail.app and my new iPhone are both set to never remove messages from the trash.

    I filed a bug with Apple, #5666028.

    In the meantime, another thread in a different forum suggested using a different trash folder for iPhone Mail, which I've done. I think I will also simply try to avoid deleting messages on my iPhone, so that folder never has anything in it.
    PowerMac G5 (rev. B, dual 2.0), Mac OS X (10.5.1)
  • ekruB Level 1 Level 1 (0 points)
    So I'm not alone. I too prefer not to actually delete anything but obvious junk mail. I've got an iPhone 1.1.2 and I'm using Outlook for an IMAP account. Initially, I set the iPhone to remove mail after a day, assuming this meant it would purge deleted messages once a day. Oops. I soon discovered empty trash folders and quickly realized that "remove" means empty trash -- not purge. So, I switched both of my accounts on the iPhone to never.

    Now the iPhone seems to be emptying my trash folder within minutes despite being configured to NEVER remove messages. Arrgh. It looks like I'll have to make separate trash folders for the iPhone and set the iPhone to remove monthly (so I have time to move messages) until this bug is fixed or there's a better workaround.

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