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  • 435. Re: UK 02 (poor signal strength/reception problems)
    Chris Brunnen1 Level 1 Level 1 (40 points)
    My, more recent, reply from O2 was almost the same word for word, however the iPhone support number is now free.

    +"If your iPhone still doesn't show strong network signal after you've fully charged it, please contact our iPhone support team on 08706 072 302 or 2302 from your iPhone. They'll be able to resolve your problems. Lines are open at all times (24 hours and 7 days a week). Calls to this number from O2 Pay Monthly phones are free of charge."+
  • 436. Re: UK 02 (poor signal strength/reception problems)
    Apfelsine Level 1 Level 1 (0 points)
    I'm following this thread for a while now because I've got the same problem with my German iPhone. Only in weak t-mobile coverage areas like my house though. Carrying the phone in the cradle does increase the reception to the normal level of other phones.
  • 437. Re: UK 02 (poor signal strength/reception problems)
    jia10 Level 4 Level 4 (1,715 points)
    Chris Brunnen1 wrote:
    My, more recent, reply from O2 was almost the same word for word, however the iPhone support number is now free.

    +"If your iPhone still doesn't show strong network signal after you've fully charged it, please contact our iPhone support team on 08706 072 302 or 2302 from your iPhone. They'll be able to resolve your problems. Lines are open at all times (24 hours and 7 days a week). Calls to this number from O2 Pay Monthly phones are free of charge."+


    Is this meant to be some acknowledgement on 02's part that there might be a problem with how the iPhone's power management software interacts with the signal strength? It's the first I've heard of 02 doing anything other than checking coverage and suggesting SIM card options.
  • 438. Re: UK 02 (poor signal strength/reception problems)
    S7umpy Level 1 Level 1 (20 points)
    I have been following your post and a couple of things I want to add. First I have tried those sticker antenas and they don't work. Second I have have to say that singnal here in the US has been OK the only thing I have noticed that once in a while all of the sudden I have a voicemail and I don't know if I missed the call or it just went straight to voicemail. This happened even with a full bar. It would be nice if you could isolate the frequency for testing purposes.
  • 439. Re: UK 02 (poor signal strength/reception problems)
    Chris Brunnen1 Level 1 Level 1 (40 points)
    It does suggest that but here is the full email for you to interpret- (received 2/1/08)

    +Hello Chris,+

    +Thank you for emailing us about our network coverage in your area.+

    +Your area with the postcode PO16 XXX does show good coverage on our online coverage predictor. However, the map does show a prediction of coverage rather than a true measurement. This is because geographical and structural features aren't taken into account so the actual coverage experience can vary.+

    +To check coverage in your area, please visit the link below:+

    +http://www.webmap.o2.co.uk/+

    +Then enter the postcode of the area and click on the 'Search' link.+

    +If you don't have a strong signal or don't see the active EDGE indicator, try moving to a different location. If you are indoors, try going outdoors or moving closer to a window.+

    +If your iPhone still doesn't show strong network signal after you've fully charged it, please contact our iPhone support team on 08706 072 302 or 2302 from your iPhone. They'll be able to resolve your problems. Lines are open at all times (24 hours and 7 days a week). Calls to this number from O2 Pay Monthly phones are free of charge.+

    +Please note that you'll have problems using our services in the in the areas with the postcode PO11. We're aware of this issue and it'll be resolved soon.+

    +We're also going through a very rapid network upgrade to roll out EDGE coverage in the UK.+
  • 440. Re: UK 02 (poor signal strength/reception problems)
    jia10 Level 4 Level 4 (1,715 points)
    I am rapidly becoming resigned to this problem not being fixed some time soon. It's clear from the posts on another recent thread - "Positive Experience in UK" - that many iPhone owners are clearly content with the reception they receive on their phones, and that we (the posters on this thread) are sadly in the minority, despite the popularity of this thread; if everyone was experiencing the same problem, there would have been more of an outcry, and Apple would have to have responded, in some way. This is not to say that our experiences are unfounded: there is clearly something wrong with the current implementation of the iPhone. My feeling is that it has to do with the situation when the phone picks up multiple towers, each providing a similar signal strength, be it strong or weak. If the iPhone is in such a location, then it has a great deal of trouble deciding which tower to stay locked on to, with the effect that the signal drops out. If this is true, then there is hope it might be fixed with a software update, if Apple perceive it to be enough of a problem.

    Of relevance here may be the issue of whether the iPhone employs soft or hard handoffs. That is, the strategy it uses when switching towers. In hard hand offs, the connection to the source is broken before the connection to the target is made; in soft hand offs, the connection to the target is established before the connection to the source is broken. A disadvantage of the hard hand off is therefore that if a handoff fails the call may be temporarily disrupted or even terminated abnormally.

    Having said all this, the iPhone has CDMA technology and therefore should support soft handoffs. Does anyone know this for certain?

    Message was edited by: jia10
  • 441. Re: UK 02 (poor signal strength/reception problems)
    Paul Willis Level 1 Level 1 (5 points)
    I don't have an answer to your hard/soft question but I would like to say I haven't had any problems with dropped calls either incoming or outgoing (I haven't read any other posts complaining of dropped calls on this thread that I can recall either), once I am talking my call is fine.

    I've only noticed the fluctuating and dropping to 'No Service' when I'm not actually on a call.

    I have also experienced the problem with incoming calls going straight to voicemail even with 5 bars.

    Are you saying you have dropped calls?
  • 442. Re: UK 02 (poor signal strength/reception problems)
    Chris Brunnen1 Level 1 Level 1 (40 points)
    +I haven't had any problems with dropped calls either incoming or outgoing (I haven't read any other posts complaining of dropped calls on this thread that I can recall either)+

    That's a 'red rag'. I've had problems here at home where signal is 3 bars at very best. I'm nearly a mile from the nearest mast and frequently get the No Service message and now had a couple of calls drop out and I lose connection while using Safari or Maps (at a friends not on WiFi and there is no EDGE here)
  • 443. Re: UK 02 (poor signal strength/reception problems)
    Bilanco Level 1 Level 1 (0 points)
    Just back at work today, proud of my shiny new iPhone and realised for the first time how poor its reception is compared with my previous phone. I can access YouTube and iTunes from a wi-fi connection but haven't been able to make or receive a call all day. At this rate I'll need to change offices to the floor above where I can get the signal up to two or three bars. From the posts I've read the only option I can try is to bring in my docking station tomorrow.

    I can't believe this is an official Apple site and there's been no comment. If they do give a software fix using 'firmware', can anyone tell me a) how I'd know about it? and b) how to get hold of it?
  • 444. Re: UK 02 (poor signal strength/reception problems)
    jia10 Level 4 Level 4 (1,715 points)
    Very sorry you've joined this 'sad' club. Were you on 02 before?
    Any updates will be automatically recognised when you sync your phone through iTunes.
    Currently, we're up to 1.1.2, and awaiting 1.1.3 soon, or so the rumours say, which is all we have to go on, as Apple only knows.

    Message was edited by: jia10
  • 445. Re: UK 02 (poor signal strength/reception problems)
    morvengal Level 1 Level 1 (0 points)
    Thank you for those helpful suggestions.
    I'm still waiting for a reply from O2 support - things have gone very quiet now that I have asked them the procedure for cancelling a contract!
    I notice that Jeremy Clarkson has written a piece in The Times which praises the iPhone.
    The interesting bit for me is where he mentions that he has 'had it hacked for Vodaphone'.
  • 446. Re: UK 02 (poor signal strength/reception problems)
    BrendanD Level 1 Level 1 (0 points)
    Sorry tale of woe, but both my phone and my wife's have been MUCH BETTER reception wise than our previous Motorola Razr's on Orange. (Birmingham and South Devon, but used a lot in Europe and USA/Canada)
  • 447. Re: UK 02 (poor signal strength/reception problems)
    morvengal Level 1 Level 1 (0 points)
    I have got my Sharp Vodaphone mobile and my iPhone next to each other on my desk.
    The iPhone reads a single bar (which will disappear if I try to make a call).
    The Vodaphone phone reads 4 bars.
    The signals come from the same mast.
    The only other O2 phone I have access to is another iPhone which behaves exactly like my iPhone.
  • 448. Re: UK 02 (poor signal strength/reception problems)
    jia10 Level 4 Level 4 (1,715 points)
    I don't suppose you know how to access the Field Test Mode on your Sharp phone do you? If so, could you compare the tower and signal strengths for both the Sharp and iPhones?
  • 449. Re: UK 02 (poor signal strength/reception problems)
    jeremyfletcher Level 1 Level 1 (0 points)
    +Just wondered if anyone in Chelmsford/Essex UK was having any issues?+

    Yep, I'm in Essex