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38809 Views 217 Replies Latest reply: Feb 23, 2008 11:26 PM by girleegirl1119
Currently Being ModeratedJan 15, 2008 1:22 PM (in response to Shortie2)So just to clarify, it's only the video files you have purchased from the iTunes store that are playing without audio in iTunes?
Currently Being ModeratedJan 15, 2008 1:44 PM (in response to Shortie2)I am experiencing the same issue...I hope someone finds a fix.
Currently Being ModeratedJan 15, 2008 2:47 PM (in response to Roy B)Music videos that I have purchased have NO audio.
Movies have NO audio.
Movie trailers (i.e previews) in the iTunes store have NO audio.
Music video previews in the iTunes store have NO audio.
All my music play fine. Quick time (v 7.4) video files on my desktop play fine. MediaPlayer works.
What's up?? It all worked perfectly yesterday with iTunes 7.5!Dell XPS, Windows XP
Currently Being ModeratedJan 15, 2008 6:10 PM (in response to Shortie2)I am also experiencing the same issue and I am quite upset that videos I have purchased I can't hear anymore. Please fix this soon.Windows XP
Currently Being ModeratedJan 15, 2008 7:37 PM (in response to Shortie2)I'm experiencing what appears to be the exact same issue. I just installed iTunes 7.6.
Video but no audio:
Purchased iTunes TV episodes
Streamed video trailers in the iTunes Store
All music files, including protected files purchased through iTunes
The standalone Quicktime player performs normally with MOV files. Windows Media Player still performs normally.
I found an old support doc complaining of a similar issue with a previous iTunes release and tried the suggested fix: Uninstalling Quicktime and reinstalling it using the standalone installer (Quicktime 7.4). I also reinstalled iTunes. Neither solved the issue.
I'm very disappointed that I can no longer access the files I've purchased. I hope this is fixed very soon.Alienware Area 51, Windows XP
Currently Being ModeratedJan 15, 2008 8:22 PM (in response to Shortie2)Same here... no audio when playing music videos or TV shows. Music files play fine.
I've also noticed one other quirk since installing iTunes 7.6... MS Outlook 2003 won't shutdown I have to open the task manager and kill the process to close Outlook. Everything was working fine prior to installing iTunes 7.6.HP DC7600 Minitower, Windows XP
Currently Being ModeratedJan 15, 2008 10:57 PM (in response to Shortie2)Just to keep the theme going, I too am having the EXACT same problem. I tested everything else and all audio and non-purchased video works as described by others in this post.
Another problem I noticed since the install is that when the purchased video starts to play it stalls out after a few seconds, then later it picks up the video at the point in time it should be at--you miss all the video during that time that it stalled. I don't know if this is related, but it started after install of 7.6.
Any ideas?Wintel, Windows XP Pro
Currently Being ModeratedJan 16, 2008 12:08 AM (in response to dragonx2112)I'm also experiencing this problem. This is a real pain because I've wasted a lot of time trying to get things to work. Hope someone at Apple is watching the forums and can resolve this problem.Toshiba Laptop, Windows XP
Currently Being ModeratedJan 16, 2008 1:06 AM (in response to Shortie2)FWIW, I'm having the same problem. Video podcasts seem to playback ok, though.
BWindows XP Pro
Currently Being ModeratedJan 16, 2008 5:12 AM (in response to Br0nw3n)I hadn't thought of checking video podcasts -- they appear to play fine, with audio. It appears only the protected MPEG-4 files play without audio.Alienware Area 51, Windows XP
Currently Being ModeratedJan 16, 2008 6:30 AM (in response to Shortie2)Same problem here!Dell Inspiron 2200, Windows XP
Currently Being ModeratedJan 16, 2008 9:02 AM (in response to The Laird of Kitakyushu)Same problem here as well! Must be a bug in 7.6 . . .IBM X31, Windows XP Pro
Currently Being ModeratedJan 16, 2008 12:31 PM (in response to chadokimu)I am having the same problem. Really irritating. Only one music video of mine that I downloaded from itunes works. It's strange because I downloaded it from itunes but it came with no mpeg4 protection. I'm assuming its all the video files with mpeg4 protection. I hope a fix comes out soon.Hp Pavillion, Windows XP
Currently Being ModeratedJan 16, 2008 1:03 PM (in response to xmessiahx)I am having the same problem. I tried re-running the install and using the "repair" option but still no audio from any itunes purchased videos. My entire itunes video library has been rendered useless and still no fix.Windows XP