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Mac Mail is duplicating all my messages!

4113 Views 16 Replies Latest reply: Mar 7, 2008 9:53 AM by joannatherese RSS
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Sushi Sashimi Calculating status...
Currently Being Moderated
Feb 2, 2008 11:23 PM
At an alarming rate. it doesn't even matter if I am connected to the internet or not. It is making 2 and 3 copies of every message and I can't stop it. tried restarting, nothing.

what to do?
thanks!
macbook pro 17" 10.4.11, Mac OS X (10.4.11)
  • madconqueror Level 4 Level 4 (1,090 points)
    Currently Being Moderated
    Feb 3, 2008 6:11 AM (in response to Sushi Sashimi)
    Could you give us a little more information, please:
    I understand, you are using Apple Mail.app.
    Let's distuingish between Mail.app and Webmail. Most mailboxen can be accessed via these two ways, at the same time. You can set preferences in Webmail which might affect Mail.app. It's important to be clear about which settings (Webmail or Mail.app) we are talking about from now on.

    How many accounts are there in Mail.app?
    Are they POP, IMAP or .Mac accounts?
    Do you have a forwarding configured (in Webmail of the respective mailbox, not in Mail.app) or do you check mail from other accounts *via Webmail*, as described here for .Mac?

    --gregor
    MacBook 2.0, Mac OS X (10.4.11)
  • madconqueror Level 4 Level 4 (1,090 points)
    Currently Being Moderated
    Feb 3, 2008 11:18 AM (in response to Sushi Sashimi)
    Could you please verify if Mail.app actually duplicates/triplicates the messages: Do they only show up once in the respective account using Webmail?

    At the moment I see only one possibility in Mail.app causing this behaviour: Rules.
    Go to Mail.app > Preferences > Rules and check whether there is a rule, that is copying these messages.

    If neither of these apply, could you please post the long headers of two of the messages you received double? (Please make sure you delete the mail addresses before posting - We're mainly interested in the Time headers). I'd like to compare them.

    You can view the long headers by selecting the message and then using the key combo shift-cmd-h (cmd being the Apple key).

    --gregor
    MacBook 2.0, Mac OS X (10.4.11)
  • madconqueror Level 4 Level 4 (1,090 points)
    Currently Being Moderated
    Feb 3, 2008 12:21 PM (in response to Sushi Sashimi)
    OK, the messages are exactly the same aside from the Status: tag in the end, which I haven't found out yet what it is about - I don't see it in my messages, at least not in the ones I checked in the last five minutes.

    What do you meant by "there is no rule in my preferences"?
    There should be at least one rule named "News from Apple".

    --gregor
    MacBook 2.0, Mac OS X (10.4.11)
  • madconqueror Level 4 Level 4 (1,090 points)
    Currently Being Moderated
    Feb 3, 2008 12:47 PM (in response to Sushi Sashimi)
    You say, all messages in one pop account get duplicated, correct. Does this always happen?

    I'd try to find out, if the messages are really duplicates or if it is only Mail.app not showing them correctly.
    To do this, count the messages in the respective INBOX, then go to
    /Users/_yourhomefolder__/Library/Mail/POP__the_account_in_question_/INBOX.mbox/Messages/
    IF the duplicates are real, the number of the files in this folder should match your count in Mail.app exactly.
    If there's only (but exactly) half of the files, we'd know that it is only Mail.app not showing the correct number of mails there are. This would lead me to assume you might have a problem with with the so called "Envelope Index".

    I say "you might" – I'm sorry I can't give you a definite answer.
    If the Envelope Index causes problems, this entry on hawkwings.net might be of some help to you.

    Please make sure you have a backup copy of your Mail folder and follow the instructions exactly.

    --gregor
    MacBook 2.0, Mac OS X (10.4.11)
  • madconqueror Level 4 Level 4 (1,090 points)
    Currently Being Moderated
    Feb 3, 2008 1:29 PM (in response to Sushi Sashimi)
    The entry is relevant to the health of the Envelope Index. As a side-effect, it will speed up Mail.app, for some users, considerably.
    The other option would be to disable the account in question and create a new one in its place with the same settings. This would cause Mail.app to write a new preference file and open a new folder in your user account. You could the import the old messages.

    What baffles me, is that the sqlite command worked for you, although the messages were duplicate on the file system.
    Well, just post back to this thread, if the problem occurs again. If not, please remember to mark it as answered.

    --gregor
    MacBook 2.0, Mac OS X (10.4.11)
  • Enio Cordoba Level 2 Level 2 (390 points)
    Currently Being Moderated
    Feb 4, 2008 3:49 AM (in response to madconqueror)
    Hi
    Same problem here. I keep deleting the messages and they reappear the next download. For some reason I had a mass of emails returning to me from some spoofer. I mean over 2000 Now I am getting the last three days worth triplicated as well as my regular messages. Not getting duplicates from .Mac account only earthlink. I tried deleting on the earthlink site not sure if this batch is after the webmail deletion.
    Enio
    iMacG5, 1.25 PB, 1.42 MacMini, G4 Dual 1Ghz,Dual 450, G3 400, G3 350, G3 Pwrbk 3, Mac OS X (10.4.9)
  • sterlingfive Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 6, 2008 8:36 PM (in response to Sushi Sashimi)
    I have been having a similar problem since Jan 18. Just a few messages duplicated here and there. I knew there was a problem, but didn't take it too seriously. However, my problem just got much worse. I now have messages which have multiplied up to 12 times. It's getting bad now. Any other ideas of how we might try to fix this?

    sterling
    Macbook Pro, Mac OS X (10.4.10)
  • madconqueror Level 4 Level 4 (1,090 points)
    Currently Being Moderated
    Feb 7, 2008 1:53 AM (in response to Sushi Sashimi)
    Hi Enio, Hi Sterling

    You should open a new thread at a time with a problem. It's the way a forum works. Adding to existing threads just clutters them up.

    I am not 100% sure, if the entry on hawkwings.net worked for ssack, but I'd give it a try.

    Do you use any third-party tools with Mail.app, like MailTags or something alike?

    --greg
    MacBook 2.0, Mac OS X (10.4.11)
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