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ELP! First keystroke often ignored on MacBook Pros

14786 Views 169 Replies Latest reply: Apr 19, 2008 6:28 PM by Steven Soroka RSS
  • chaos.theorist Level 1 Level 1 (25 points)
    Currently Being Moderated
    Feb 11, 2008 4:56 PM (in response to sgginc)
    this problem is being ignored by apple. ignored. i have a replacement mbp on the way (it should arrive tomorrow). if it has this problem as well, i intend on taking serious action against apple over this issue. apparently, we haven't made enough noise yet. 'yet' being the operative word.

    this post will be deleted as soon as it is read by apple. if you have the elp issue , email me: chaos.theorist@yahoo.com
    17" Hi-Res MacBook Pro 2.6Ghz/4GB RAM/200GB 7200 RPM HD, Mac OS X (10.5.1), ELP - my keyboard is missing key presses!! really...it is
  • brichi2 Calculating status...
    I reported the ug too, This is BS!!!!!!!!!!!!!!!!!! I ave a Macbook and Macbook pro tht both suffer from missing keystrokes and first key stroke hit after some time of not using it. I hope apple fixes this crap, the 1.1 update did nothing nor did 10.5.2 which I am on now and you can see how i am still missing key strokes and I am typing petty slow and now I am actually hitting the keys right.

    I purposely did not fix the typo's so you can see how ridiculous this is, so many words I typed have a missing letter, This is unbelievable apple, a laptop I can't type a report on without having to redo most of it when I'm done, Good going. I am on 10.5.2 while typing this
    macbook pro, Mac OS X (10.5.1)
  • timvandam Calculating status...
    Currently Being Moderated
    Feb 12, 2008 2:50 PM (in response to sgginc)
    Same problem. I reported to apple care about two weeks ago and the response was to give me the mac book pro software update 1.1 after which the rep swore up and down I would not have any other problems. 2 hrs on hold later I talked to a product specialist who told me to send my machine back to apple to have a look. Have a look?

    I have had the keyboard replaced and tried external kb's-- the problem remains. Does anyone here think it will solve anything to send my machine away for a month, aside from possibly getting a new mac book, which i don't really need anyway, unless it actually solves the problem, that is.

    Does anyone know of the product specialist team email to try and get some more resolution on this?
    MPB 17", Mac OS X (10.5.1)
  • Dana Higbee Level 2 Level 2 (180 points)
    Currently Being Moderated
    Feb 12, 2008 5:50 PM (in response to timvandam)
    I have the same problem with my MacBook Pro. I've applied all the updates, and they've fixed nothing! Apple needs to fix this.

    Dana
    MacBook Pro, PowerMac G5 2X2 ghz, Mac OS X (10.5.2)
  • pete_a Calculating status...
    Currently Being Moderated
    Feb 13, 2008 7:11 AM (in response to sgginc)
    I only just spotted this thread, but I've been suffering from the missed keystroke since upgrading to Leopard back in mid-December, and with subsequent . updates making no difference.

    Really, really, hacked off with it all.

    - Pete
    mbp 15.4/2.33 2GB, Mac OS X (10.5.1)
  • pete_a Level 1 Level 1 (0 points)
    I'm a W8646 ...
    mbp 15.4/2.33 2GB, Mac OS X (10.5.2)
  • chaos.theorist Level 1 Level 1 (25 points)
    Currently Being Moderated
    Feb 13, 2008 7:49 AM (in response to sgginc)
    i just received a replacement mbp from apple (brand new, not refurb). it has the 'elp' issue straight out of the box. so this is my second mbp since december 24th, both built in shanghai china (serial number starts with W8). at this point, i think it's safe to assume that every mbp with a SN which begins with W8 and runs leopard has this issue. apple knows about it and continues to ignore it. don't know about you guys, but i'm ready to do something about it...
    17" Hi-Res MacBook Pro 2.6Ghz/4GB RAM/200GB 7200 RPM HD, Mac OS X (10.5.1), ELP - my keyboard is missing key presses!! really...it is
  • pete_a Level 1 Level 1 (0 points)
    I'm obviously rather late to the party here, but have just got off the phone to AppleCare, who seemed only too aware of the ELP issue. But suggested repairing disk permissions—why didn't I think of that —in an attempt to ascertain whether it was a hardware or software issue. I duly obliged, whilst pointing out that I'd done this already, so was then given a list of local repair centers.

    I'll have to work out when I can afford to be without my MBP and then hope for a miraculous fix, which, reading from others posts appears a tad unlikely. Here's hoping anyway,

    - Pete

    As an aside, I got ACL found but not expected warnings for the first time while repairing permissions this time around: http://discussions.apple.com/thread.jspa?messageID=6572288
    mbp 15.4/2.33 2GB, Mac OS X (10.5.2)
  • pete_a Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 13, 2008 10:38 AM (in response to sgginc)
    sgginc wrote:

    Please be patient and you will be rewarded with an update within a few weeks.


    But then they are, also today, still suggesting hardware fixes as a solution. My warranty runs out in a few weeks, so I'm looking to give their hardware fix a go before it does, if only to buy me some more time subsequently.
    mbp 15.4/2.33 2GB, Mac OS X (10.5.2)
  • clausimausi Calculating status...
    Currently Being Moderated
    Feb 13, 2008 11:46 AM (in response to sgginc)
    10.5.2 reduced the ELP!-bug to about 20%.
    well, most first-keystroke-inputs get lost by enter in web-textfield. much better now 10.5.2 compared to 10.5.1., but the bug is not fixed 100% in my case...
    i am suprised about many other users out there with the ELP bug and 10.5.2.
    MPB 17" 2,4Mhz 4GB (bought 11/2007), Mac OS X (10.5.2)
  • Steamy Calculating status...
    Currently Being Moderated
    Feb 13, 2008 2:13 PM (in response to sgginc)
    I have just discovered this thread after thinking that it was my typing that was the problem on my new MBP. I spent several hours on the phone to AppleCare today about it. They were extremely careful in taking me through the analysis and problem resolution, but the final result was only to ask me to go back to Archive and Install back to 10.5.0, then upgrade to 10.5.1 manually and then install the upgrade referred to here:

    http://www.info.apple.com/kbnum/n307030

    then to test it and then to upgrade manually to 10.5.2.

    After reading what is here, it is clear that it is not going to help. I have sent a bug report to Apple referencing the original bug report by tournedos. We just have to keep the pressure on Apple. However, I still cannot work out whether Apple recognises the problem and is working on it, or not. Surely we can get an answer somehow?
    MacBook Pro 17", Mac OS X (10.5.2)
  • manilx Calculating status...
    Currently Being Moderated
    Feb 14, 2008 7:23 AM (in response to sgginc)
    sgginc wrote:
    From another thread on this:

    I received this today from the Apple Tech person dealing with my problem:

    I had a chat with our engineers and there is good news.
    There will be an update shortly only for macbook pro's coming very soon dressing to this issue.
    Please be patient and you will be rewarded with an update within a few weeks.

    Maybe the end is in sight!


    If only this would be true!!!
    Macbook Pro, Mac OS X (10.5.1)
  • Rob Persaud Calculating status...
    Currently Being Moderated
    Feb 14, 2008 8:47 AM (in response to manilx)
    Any fix in sight for Tiger Users??

    This issue has been going on for far too long... I think that for many Mac book pro users this ongoing issue has made them realise that Apple are not the company they once were...

    I don't intend to install leopard any time soon, so when is the fix coming for Tiger users??

    Please people keep sending these bug reports and emails to Apple..
    G5 Dual 2.5Ghz, 2.5GB Ram, Logic Pro 7.2.3, MBP 2.4ghz 2GB Ram, Mac OS X (10.4.10)
  • manilx Level 1 Level 1 (0 points)
    Rob Persaud wrote:
    Any fix in sight for Tiger Users??

    This issue has been going on for far too long... I think that for many Mac book pro users this ongoing issue has made them realise that Apple are not the company they once were...

    I don't intend to install leopard any time soon, so when is the fix coming for Tiger users??

    Please people keep sending these bug reports and emails to Apple..


    For the record:

    I have/had this problem on Tiger and Leopard on the same MBP's. The OS version was NOT the issue.
    Macbook Pro, Mac OS X (10.5.1)
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