843 Views 5 Replies Latest reply: Feb 28, 2008 10:41 AM by Mark Kujawinski
I've run into this problem with my Nikon Coolpix 880 and Image Capture under Leopard on my Power Mac G5. I've not tested it on my MacBook.
Symptoms: I connect the camera via its USB cable to my Apple Pro keyboard. I connect the camera to its AC charger (I have the Nikon EH-21 charger for their EN-EL1 rechargeable batteries). I then turn on the camera. Image Capture launches. If I select the Download All button, the images take forever to download and are usually corrupted. Under Tiger and earlier, the images downloaded immediately and without fault.
I've been able to work-around the problem by changing the procedure above as follows:
1. Delete all existing preferences related to Image Capture and the camera. You'll find these in your Home > Library > Preferences folder and your Home > Library > Preferences > ByHost folder. Examples of some of the file names I deleted include:
where xxx is an alphanumeric string. Some of these are obsolete preferences for prior versions of Image Capture.
2. Connect the camera to the USB port on the computer instead of the keyboard.
3. Instead of Download All, select the Download Some… button. Put the resulting window in List view and wait until all of the fields — except Date — are populated. This can take a long time. Date sometimes populates, sometimes doesn't, but be sure you see the preview image and the other data for all the images in the camera. When the list is complete, Select All, then click Download.
Even with the changes above, I sometimes have to try it a couple of times to get it to work. This includes deleting the current Image Capture preferences. I'll quit Image Capture, turn off the camera, wait a short while, turn the camera on again, and it will work. Go figure.
There are no clues I can find in Console to help.
I suspect this is a bug in Image Capture and plan to file an Apple Bug Report. I'll cite this topic in my bug report so they can see the other reports y'all have filed.
I'm also planning to:
• Buy a CF Card Reader. I've read good reviews of the Sandisk Extreme USB 2.0 Reader on Amazon, including reviews from Mac users, so I'll probably buy it. Mounting the card as a disk vs. from within the camera (which has never appeared on the desktop) may be the best bet in the near term.
• Update the firmware in my camera. There's a firmware update available from Nikon, but as I'd never encountered the problems it addresses, and the camera has always worked flawlessly — both as a camera and with Image Capture in Tiger and earlier versions of Mac OS X — I'd taken a "if it ain't broke…" approach to the firmware update.
Hope this helps. Good luck!
Author: Troubleshooting Mac® OS X