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Mail hangs when dragging *anything* into Dock Icon

8367 Views 49 Replies Latest reply: Sep 16, 2008 5:46 AM by Martin Marconcini RSS
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Martin Marconcini Calculating status...
Currently Being Moderated
Mar 24, 2008 10:12 AM
Hi, I have an odd issue. I rarely use the mouse to perform drag & drop operations, as I use quicksilver most of the time, however, from time to time, I just "drag" pictures (screen captures) to the Dock Icon of Mail to quickly send 'em over.

I have mail open 99% of the time so it's running. Apart from the odd "duplicate message" that I got used to, something strange started happening lately. I found this out a few days ago but didn't do anything until today where I tried to find a solution (without success).

The thing is, I drag a picture (or many) or a chunk of text or whatever you imagine, to Mail's Dock Icon. Automatically one "empty" message is created (as usual since Leopard) and then, when the second window appears, it remains empty and spin ball appears. I have to force quit Mail.

Things I've tried:

- Reindex Mail (removing envelope). Not fixed.
- Reboot (of course!). Not Fixed.
- Try with Mail Closed or Opened in advance (same results).
- Read the logs: Couldn't find anything interesing and/or related.
- Submit crash reports: did it at least 10 times.

I've run out of ideas. It's very annoying because I happen to do that from time to time... :S

Other details I've found after further inspection:

Mail appears to enter into some sort of LOOP. Because RAM starts growing and growing until no ram is left (2GB) and therefore, Swapping starts. Taking a look at Activity Mon shows exactly that.

Any pointer that could give me a hint where to start?

I'd appreciate that, thanks.

P.S: I have enought HDD space left (7gigs), I've tried with a cold reboot, open mail, drag. Same result. I haven't repaired permissions (but will try, tho I have the feeling that it doesn't have anything to do).
I don't know exactly when this started, but for sure it used to work "a few days ago".

Thanks in advance.
MacBook Pro 15'' 2.0, Mac OS X (10.5.2), iPod Touch 8GB, Fast Trak Pro USB Audio IF, Guitar Rig 3 Audio IF
  • diarrhea Calculating status...
    It works, I've had the same problem for 2 weeks or so, but now you fixed it. Good work, man!!!
    iMac, Mac OS X (10.5.2)
  • seed Calculating status...
    Hey, I have the exact same problem. The workaround works but I still prefer plain text messages. Thanks for the diagnostic work.
    MBP2,33, Mac OS X (10.5.2)
  • Bob Portal Calculating status...
    Currently Being Moderated
    Mar 28, 2008 12:11 PM (in response to seed)
    That is exactly the problem. This bug has indeed come in the last two weeks and yes, you can drag files to the Mail Dock icon to attach them ONLY if you are sending HTML email (assuming you have a sig in your mail). As a business user, I of course have a signature, and also prefer Plain Text, as it causes less problems. So this bug, which has occurred after an update of something (Safari?) is a real pain.

    I also like dragging multiple attachments to the Dock as the quickest way to set up a new mail.

    Well done for figuring out what the issue is by trial and error (I couldn't figure it!). Now we need to get Apple to fix it. I will write a support note now and link to this thread.
  • ntaf Calculating status...
    I have exactly the same issue, using text mail (as a religion and signatures, and i am so much accustomed to drag attachments on the mail dock icon, that i happen to hang mail dozens of times a day, even knowing i should not drag (nooooooooooooo !).
    I also noticed that going to finder's info panel and disabling mailWebPlungin.bundle solves the issue BUT then, of course, no picture is displayed anymore in mails. Which is bad too. i'll try your solution while waiting for apple to solve this (hoping it will be fast). thanks for investigating?
    macbookpro, Mac OS X (10.5)
  • sschouela Calculating status...
    I have the exact same problem. Thanks for the detective work. Unfortunately rich text does not work well with blackberries. The attachments get dropped if the message is sent as rich text. Updating permissions did not help.
    powermac g4, Mac OS X (10.4.6)
  • Barney-15E Level 7 Level 7 (33,240 points)
    I investigated your Webkit theory and it does hold true, but it also works if I disable the ToDo plugin and keep Webkit functional. I can remember some early issues with ToDo's, but not specific info. Anybody got ideas? Perhaps the ToDo plugin did not get replaced/updated or the new Webkit broke it again.

    Edit: I bounced into this thread with a link from another problem. Thought it was the same. I don't have hanging issues, but the ToDos seem to work fine without the Mail plugin selected in the Get Info window of Mail. However, if anybody has the hang issue, try disabling ToDo Plugin for mail and see what happens.

    Message was edited by: Barney-15E
    1.8 SP G5/iMac G4 FP/MBP 2.33/PB G3 Pismo, Mac OS X (10.5.2), XLR8 G4 Upgrade for Pismo
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