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Certain iTunes Store Videos Don't Play On 5th Gen iPod

31307 Views 208 Replies Latest reply: Jul 9, 2008 12:52 PM by R36 9346 RSS
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Rocky Pope Level 1 Level 1 (115 points)
Currently Being Moderated
Apr 14, 2008 11:14 PM
Hi,

I'm using a 5th generation iPod (80 GB) model connected to a Mac Pro running OS X 10.4.11, using iTunes v7.6.2 to manually sync the content on the iPod. There were two files that I received today from the iTunes Store (via a season pass notification). The two files downloaded successfully to the desktop and I verified they were playable from within iTunes.

Since I am manually managing the content on the iPod, I manually copied the episodes from my iTunes TV Show library to the iPod. The files copied successfully (there were no error messages). I then attempted to play the videos from the iPod to my TV (using the Apple iPod AV Connection Kit). The two videos do not play (I did select the TV out option). They appear to start and then ... nothing. No output. I am still able to play video content in this manner using other files, but not these. I am also unable to play the files to the iPod screen (same symptoms as before).

I am able to play the two files with the iPod connected to the host computer (by double-clicking the files in their respective folder -- if this is actually playing the iPod files or the library files, I cannot determine).

I ran Disk Utility on the iPod, and no errors were reported. I reset the iPod IAW <http://www.apple.com/support/ipod/five_rs/ipod5gen>. There was no change. I also deleted the two files from the iPod and replaced them with copied from the library. As far as I can see there are no pending iPod SW updates, so reinstalling the iPod SW may not help. I am also hesitant to blow away the contents of the iPod. I will ensure I have a good backup before doing anything like this...

Does anyone have any other suggestions?


Thanks in advance,

Rocky
Mac Pro 2x2 2.66 GHz 7GB RAM, Mac OS X (10.4.10), 5th Gen iPod (80 GB)
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