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884 Views 34 Replies Latest reply: Nov 1, 2005 9:40 AM by James Mcanear
Currently Being ModeratedJul 25, 2005 6:08 PM (in response to Farshad Abasi)I have the same problem too and as far as I know Adobe and/or Apple has not posted a fix yet. Hope they did it soon....
Currently Being ModeratedJul 26, 2005 1:44 AM (in response to Farshad Abasi)This is a serious worldwide problem that Apple and Adobe do not appear to even acknowledge. Why the first discussion on this topic was locked one can only speculate. If you are happy to do as I was told in the first discussion and that is back-up the contents of your hard disk, update firmware (not mentioned in first discussion), install 10.4.2, test every piece of your software works in every conceivable way you can imagine and if it doesn't work you may then be able to reload your old 10.4.1 back to your hard disk - you would now be possibly much wiser, and no doubt hugely frustrated.
Apple is making reliability a major reason for upgrading to 10.4.2. From what I have experienced so far this is certainly not the case.
Please Apple, even if you cannot fix the problems immediately, acknowledge there is a problem and communicate with your clients. We supported you through the bad time (pre iPod), don't appear to just forget us now.
While you are waiting for a fix for this particular problem, a workaround is to download your InDesign document from your smb server to your hard disk and open it through the application. It's time consuming - but will work. - Good Luck!!
Currently Being ModeratedJul 26, 2005 1:16 PM (in response to Farshad Abasi)Why are u opening files off the network for? It slows down ur network. have u tried to copy the files to your desktop and work them there or are u still having the same problems.
Currently Being ModeratedJul 26, 2005 1:56 PM (in response to Jamie Strege)
Why are u opening files off the network for? It slows down ur network. have u tried to copy the files to your desktop and work them there or are u still having the same problems.
We have a very fast (gigE) network and really fast file server (fibre channel drives, the whole works) and it is a LOT more convenient to work off the files directly. With today's technology, it does not make sense for us to slow down our work flow by having the users copy the files locally and then copy them back... There is no reason we should not be able to work off the files directly off the network.
Has anyone called Apple's tech-support and opened an official case about this??? This is a serious problem and needs to be officially addressed.
Any Apple people reading this? This is your chance to show the Apple users that you care... I have had better support on Microsoft forums... specially for problems that obvisouly are affecting 1000s of your users worldwide and have/are being discusses publically on your forums.
Thanks for reading.
Currently Being ModeratedJul 26, 2005 2:03 PM (in response to Farshad Abasi)At my work we have a gige Network as well, but we still copy the native files to the desktop. Plus with our server set up as a primary server for our workflow system its fital that we copy thr files to the desktop. I still think u should try to copy the files over to the desktop and just see if it works. What do u have to lose if u copy just once and give it a shot. heck, if your customer wanted something done fast and its not working with what u have, are u just going to complain and try to do nothing about it. Or are u going to try different ideas and find the problem. We never call our tech support without trying to dig into the problem. Maybe you just don't want to spend the time and figure it out yourself. Sorry for being harsh and what not. Just give it a try.
Currently Being ModeratedJul 26, 2005 3:32 PM (in response to Jamie Strege)I too have come across the problem. And it is is huge problem. In a design workflow, you use what is most comfortable. I work off my mega fast network in a shared work environment. I should not have to change it, Apple and/or Adobe have to fix it. We're not asking for a new feature, we are requesting an established feature to be maintained. Fix it Apple. Put the widgets down and correct you mistake.
Currently Being ModeratedJul 27, 2005 11:55 AM (in response to Jamie Strege)
do nothing about it. Or are u going to try different ideas and find the problem. We never call our tech support without trying to dig into the problem. Maybe you just don't want to spend the time and figure it out yourself. Sorry for being harsh and what not. Just give it a try.
Jamie: I will try and be respectful in my reply here... Indeed I have tried opening the file off the desktop, and that does work. But that is NOT the way our workflow operates. We work directly off the files. We have a huge number of staff and jobs that come through, and we have invested in a high-speed server and network so we can work this way. We are not going to change that.
Everything was fine until this 10.4.2 release! So obviously something has changed in the Samba implementation.
If you read the other thread about this issue, there are thousands of people around the world that are being affected by this issue. And in response to "Maybe you just don't want to spend the time and figure it out yourself", I have spent the time to figure this out, and unless I get a hold of the source code for Apple's SMB implementation, I cannot fix this problem
Currently Being ModeratedJul 27, 2005 4:43 PM (in response to Farshad Abasi)
"....I have spent the time to figure this out, and unless I get a hold of the source code for Apple's SMB implementation, I cannot fix this problem "
Have at it: http://www.opensource.apple.com/darwinsource/10.4.2/smb-217.2/
Currently Being ModeratedJul 27, 2005 5:13 PM (in response to Farshad Abasi)We've successfully connected to our WIndows Server 2003 but it doesnt support AFP 3.1 so long file names are truncated. This is getting frustrating now... maybe I'll go outside and play instead.
Does anyone have any new information?
Currently Being ModeratedJul 28, 2005 9:58 AM (in response to Farshad Abasi)I called Apple two days after the problem first arose which, for me, was July 19. At that time, I was told that they were not aware of the problem but would forward my report to the right parties.
I spoke to Adobe tech support this morning, and they said that they are aware of the problem and are working with Apple to resolve it. They did not offer an anticipated release date for the correction. In the meantime, Adobe advises that InDesign CS2 can communicate with Windows volumes via AFP or NFS. Not being an IT guy, I assume that these are either network communication protocols or government agency acronyms. Neither will do me any good.
My solution has been to move all of my working files to a local HD and perform nightly back-ups to the network using Retrospect. Not ideal for most, I know, but it works in a small shop like mine.
I hope that this post lasts in this discussion; my final post in the original topic was removed by The Man who accused me of being a bomb-thrower.
Currently Being ModeratedJul 28, 2005 12:46 PM (in response to James Jones)/\ ??? why would they remove your post???
well, it seems that at least you have taken all the right steps to initiate some action on Adobe and Apple's part.
BTW, AFP and NFS are network file service protocols. AFP is Apple's offering, and NFS is used in the UNIX world. SMB (or Samba) was an initiative of Microsoft, which has mature to become CIFS, which is now an Inernet standard.
Hope this gets resolved soon.
Currently Being ModeratedJul 28, 2005 1:50 PM (in response to Farshad Abasi)For close to a year now, we've been opening files directly off the network with absolutely no problems.
So, we all update to 10.4.2 and wham! nobody can open files from the network in InDesign.
Sounds like a problem for Apple especially considering they made no communication in connection to this issue prior to the update.
Currently Being ModeratedJul 28, 2005 2:48 PM (in response to Farshad Abasi)Have there been any new developments in regards to this topic. A rep. from Adobe left a voicemail for me yesterday. He said that they are working on a fix and that I should use AFP or AFS share???
I too am attempting to open InDesign documents from an XP server...
In the meantime are there any quick-fixes?
Currently Being ModeratedJul 28, 2005 2:58 PM (in response to Todd Harless)Currently we are testing 10.4.2 along with CS suite. So far we haven't seen this issue and are able to open and save IDCS files directly from ID. We don't have CS2 to test from yet though.
Our win servers are 2000, service pack 4 running over giga...