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Recent iTunes Videos Won't Play

2480 Views 47 Replies Latest reply: Apr 28, 2008 7:18 PM by LuvMe,LuvMyiPod RSS
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LuvMe,LuvMyiPod Calculating status...
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Apr 14, 2008 7:32 PM
Here is an odd one...over the last three months, I've purchased all of the episodes to Eli Stone and loaded them on my iPod (that's a terrific show, by the way). All of the episodes view fine on my MacBook Pro running 10.4.11. The first 10 episodes all worked fine on my iPod, but the last two will not play, no matter what--no video, no sound, no nothing. I've deleted them and reloaded them, no change. One thing that coincided with the start of the problem is that I upgraded my iPod software to the current version, but not sure why that would cause this problem. Every other file on the iPod works fine, just these two pain-in-the-behind Eli Stone episodes. Any idea what the problem is and how to resolve it?
MacBook Pro, Mac OS X (10.4.11)
  • William Donelson Level 4 Level 4 (2,495 points)
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    Apr 15, 2008 4:49 PM (in response to LuvMe,LuvMyiPod)
    I have a subscription to "My Name is Earl" and just got "Stole a Motorcycle" episode. But it doesn't play on my 5.5G iPod. All the previous episodes played just fine...

    I deleted it from my iPod and then reloaded it, but it still does not play on the iPod.

    Plays fine on the Mac.
    G4 dual 1.25GHz, Mac OS X (10.4.11), ( London, UK )
  • mjsbone Calculating status...
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    Apr 15, 2008 7:13 PM (in response to LuvMe,LuvMyiPod)
    I'm having the same problem with Eli Stone. I thought maybe my file got corrupted, so I deleted the first download, and payed to download them again. Didn't work. There seems to be a lot of this going around. Apple needs to get to the bottom of this.
  • William Donelson Level 4 Level 4 (2,495 points)
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    Apr 16, 2008 6:00 AM (in response to mjsbone)
    I have an iPod 5.5G with the latest v1.3 software.

    I have the latest iTunes v7.6.2 under OSX 10.4.11 on a dual G4.

    Funny, the previous episodes of My Name is Earl all played just fine, even the two-parter after the long writers' strike delay.

    What kind of iPods do you have?

    Have any of you reported problems via your iTunes account?
    G4 dual 1.25GHz, Mac OS X (10.4.11), ( London, UK )
  • Deirdre Benson Calculating status...
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    Apr 16, 2008 9:50 PM (in response to William Donelson)
    I've reported the same problem with a number of other videos on my 5G iPod. I got sent to a page with a bunch of troubleshooting steps (none of which worked), then I got new copis of the shows put in my queue for download and I have the same problem with the new copies.
    Mac OS X (10.4.3)
  • William Donelson Level 4 Level 4 (2,495 points)
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    Apr 17, 2008 2:11 AM (in response to Deirdre Benson)
    Ditto for me. The new copy Apple provided still does not work on my 5.5G iPod with v1.3 software.
    G4 dual 1.25GHz, Mac OS X (10.4.11), ( London, UK )
  • Ali Privado Calculating status...
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    Apr 17, 2008 5:11 AM (in response to LuvMe,LuvMyiPod)
    Same problem here, last 2 Eli Stone Episodes and last Earl Episode won't play on my ipod. Plus the last Episode of The Riches - Season 2 (I own the season pass!) won't even download.
    :o(
    Powerbook G4, Mac OS X (10.4.11)
  • William Donelson Level 4 Level 4 (2,495 points)
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    Apr 17, 2008 5:39 AM (in response to Ali Privado)
    Apple has given me a refund for the episode, and asked that I wait two weeks before re-downloading so they can investigate further. They also gave me a 3-video credit for my hassle.

    I must say that the Apple iTunes Store has always been responsive to the occasional difficulty I have, and have always properly provided refunds and "thank you credits".
    G4 dual 1.25GHz, Mac OS X (10.4.11), ( London, UK )
  • Colerain Calculating status...
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    Apr 17, 2008 5:47 AM (in response to LuvMe,LuvMyiPod)
    I seem to have the same problem here but it is with my NCIS Season Pass. Never had a problem before but now that the shows are back on, I downloaded last weeks episode--it shows up in my iTunes but will not sync to my iPod. I tried everything and contacted support--they sent that long letter and reset my download. Did everything the letter said and downloaded last week's episode again and also downloaded this week's episode--same thing happened. I have three seasons of NCIS and have never had a problem. The titles of these two episodes show on my iPod but will not play. Any ideas what is going on?
    Dell Inspiron 8600, Windows XP Pro, 5th Generation 80gb iPod Video (white)
  • jazzNrockFAN Calculating status...
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    Apr 17, 2008 8:15 AM (in response to LuvMe,LuvMyiPod)
    I am having the same problem with two of my season passes that recently added new episodes after the writer's strike ended -- Scrubs & Desperate Housewives. Neither of the new episodes will play on my iPod but do play on my computer (MacBook Pro running 10.411).
    iMac, PowerBook, Mac OS X (10.4.11)
  • tvjunkieme Calculating status...
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    Apr 17, 2008 8:20 AM (in response to LuvMe,LuvMyiPod)
    Exact same problem - mine are Bones and Numb3rs. I emailed i-tunes. No reply. Maybe the latest update - that's when my problems started. Played older shows, but not the last 2 I downloaded.
    gateway
  • William Donelson Level 4 Level 4 (2,495 points)
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    Apr 17, 2008 8:43 AM (in response to tvjunkieme)
    To get a response from the iTunes store:

    1) Go into your iTunes app, go to the iTunes store
    2) Click on your name/account at the upper left.
    3) Select Purchase History
    4) Find the purchase with a problem
    5) Click on the BUTTON "Report a Problem" (bottom center of window)
    6) Wait for the list of text "Report a Problem" to appear to the right of each item
    7) Click on the text "Report a Problem" for the problematic item and follow the instructions.

    Hope this help.

    William
    G4 dual 1.25GHz, Mac OS X (10.4.11), ( London, UK )
  • William Donelson Level 4 Level 4 (2,495 points)
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    Apr 17, 2008 9:29 AM (in response to LuvMe,LuvMyiPod)
    "The Report a Problem link does not look like a link"...

    Yep, I only figured this out by accident. Bad design.
    G4 dual 1.25GHz, Mac OS X (10.4.11), ( London, UK )
  • Exidor Calculating status...
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    Apr 17, 2008 4:51 PM (in response to LuvMe,LuvMyiPod)
    I am having the same problem with any new episodes from my Daily Show and Colbert Report season pass from 4/10 on. they won't play on my iPod.
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