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Thank you Apple.

1559 Views 8 Replies Latest reply: Apr 20, 2008 12:42 AM by Mathias Dubois RSS
danche Calculating status...
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Apr 19, 2008 12:06 PM
Thank you Apple,

Thanks to you, my Macbook, which is less than 2 months old, already needs its display to be replaced.

Thank you for needing 2 weeks to complete the repair, this would mean that by the time I get it back, you would have had it for 25% of the time that I've owned it.

Thank you for providing misleading advice when my Macbook display died 2 days before my finals. Your Apple store representatives told me I should get my laptop replaced at the store I originally bought it from. Later that night 1800-apl-care told me that the Apple genius was giving me the run-around and that there was no way to replace the notebook. Instead, I am going to have to send in my notebook for 2 weeks of servicing.

Thank you also for having your geniuses generate a work authorization form (R15818504) and telling me to take it to the apple store I bought my notebook from (to get it replaced). I thought it was super helpful when the people there just told me to bring it back to you after they told me they could not replace my notebook.

Thank you Apple for selling me a product which is does not even survive two months of typing papers and surfing the web.

Lastly thank you for helping me realize that my 2 year old vaio is a beautiful thing. I now realize how amazing it is when a machine doesn't kick the bucket 40 days after you bought it.

Sincerely,

Dan
If this isn't dead on arrival then what is?
Macbook (Late 2007), Mac OS X (10.5.2)
  • GoninersGo Level 1 Level 1 (30 points)
    Currently Being Moderated
    Apr 19, 2008 12:12 PM (in response to danche)
    I think u are the one out of 18 billion lol. Im happy with what I got. If u are not happy with Mac u can always go with windows and have even more problems. But this time it wont just be one problem. Please dont post if you dont have any questions to ask
    Macbook, Mac OS X (10.5.1), Macbook 2.16 3gb Ram, Iphone
  • markdartj Level 1 Level 1 (65 points)
    Currently Being Moderated
    Apr 19, 2008 1:10 PM (in response to danche)
    Dan,



    I too had display problems a mere two months after purchasing a MacBook.  It took a lot of complaining to Applecare, they repaired my display in a few days, then a week later, my optical drive went fubar.  This time I really complained.  It got to the point where I was hung up on by a regional product service rep (in Boise, Idaho); however, after being told my computer was ready, then being called while I was enroute to the applestore 55 miles away, that It wasn't ready, I bent the ear of a genius bar rep for twenty minutes.  The next day, I got a call from the store's manager, who apologized for the runaround I had received and said they would replace my computer.  So, my advise to you is to keep at it.  The squeaky wheel gets the grease.  However, It tends to offend people when one vents their frustration on this forum.  Take it up with Applecare and the Applestore.  Good luck!
    Macbook 13" (early 2008), Mac OS X (10.5.2), 2 meg, 2GB RAM, 120GB HD; IPod, 80GB
  • Emily Rosslyn Calculating status...
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    Apr 19, 2008 3:26 PM (in response to markdartj)
    I understand the frustration, truely. My old Macbook was about seven months old. Anyway, literally every part died. I had a nightmare of a time with having it repaired, and had it out of my posession for nearly three weeks. They called me to tell me some other parts I weren't aware of had failed while they had it, and I figured it was time to call Apple customer relations. Well, I was on the phone with them a whole five minutes, and they had processed an order for a new...brand new...not refurbished Macbook. I had a bad experience with the repairs, but I honestly can say I feel well taken care of in the long run. Rest assured your problems will go away. I didn't have my Macbook for a while, but I got a better machine back once I did. I've been a retail manager for close to a decade, and that's the kind of service I expect from a company that gives a **** about their customers. Yeah, it's frustrating, but they WILL do the right thing. Call up their customer care, on Monday. 1-800-275-2273.
    Macbook, Mac OS X (10.5.2)
  • impulse_telecom Level 3 Level 3 (635 points)
    Currently Being Moderated
    Apr 19, 2008 3:36 PM (in response to Emily Rosslyn)
    Hi,

    The MacBook display quality problems have been at least quasi-officially acknowledged. See this article: http://www.macnn.com/articles/08/04/14/apple.admits.macbook.bugs/

    Newer MacBook models, especially those running the "Leopard" version 10.5 of OSX, seem to be most likely to have display issues.

    My year old MacBook running 10.4.11 and Vista seems to be plodding along OK - knock on wood! The biggest issue I've had was the inability of the MacBook to maintain a steady Wi-Fi connection until I updated to 10.4.10 and 10.4.11; now it is fine. The MacBook has always been great when running Vista - go figure...

    Bill
    multiple types, and windows too
  • Emily Rosslyn Level 1 Level 1 (20 points)
    Currently Being Moderated
    Apr 19, 2008 4:15 PM (in response to impulse_telecom)
    WOW! That's what mine did! I had no idea it was a common problem! They (the people at the genius bar) acted like I was insane! Maybe that's why they handed me over a new one.
    Macbook, Mac OS X (10.5.2)
  • lenn5 Level 4 Level 4 (2,530 points)
    Currently Being Moderated
    Apr 19, 2008 7:37 PM (in response to Emily Rosslyn)
    They must be taught no matter what the problem act like this is the first time you ever heard about it. Makes the genius' appear less informed than the buyer. Not a good thing...

    lenn
    iMac Core Duo 1.83/1gig, Mac OS X (10.5.2), PB 12"/768ram, iPod Touch
  • Mathias Dubois Level 1 Level 1 (140 points)
    Currently Being Moderated
    Apr 20, 2008 12:42 AM (in response to Emily Rosslyn)
    I too had nearly every part die in my Macbook. The mainboard had to be changed 3 times. The screen still has problems like backlight flickering and light spots. The power manager is not OK either. It's a mess and I really turned from an Apple evangelist and entusiast to someone who will definitely only buy a new product if there is no other issue.

    The only reason I stick to Apple is because I don't like Windows at all and Linux distros don't permit me to use Adobe products (which are turning into a mess aswell by the way).
    MacPro, Macbook, Mac OS X (10.4.11), ...Mac Plus 4MB

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