Skip navigation
This discussion is archived

Address Book Contacts are Gone

3049 Views 39 Replies Latest reply: Aug 3, 2008 12:23 PM by David Ivey RSS
  • Monty1945 Level 3 Level 3 (690 points)
    Currently Being Moderated
    Mar 31, 2008 9:24 AM (in response to jason alders)

    This is a User to User forum - Apple Engineers and support folks don't respond to comments. You can send info to "Feedback" and it will get to them.

    For what it's worth, this issue has never come up with me or with anyone in our Users Group. I use my address book for thousands of contacts and it's never failed me yet.

    Good Luck.

    20" iMac 2.33, BlackBook 2.0, WhiteBook 2.16Mac, Mini, Mac Pro Quad, AEBS N, Mac OS X (10.5.2), 17" iMac PPC, 17" iMac Intel, Powerbook 12" 867, G-4 Tower, iMac Flat Panel, mor
  • Gai Calculating status...
    Currently Being Moderated
    Apr 5, 2008 12:16 PM (in response to David Ivey)
    Add me to the list...yesterday my address book wound up completely empty. NO idea how or why. And to top it off, before I did know about it, I synced my iPhone to it and more numbers. Help!!!
    Powerbook G4 1Ghz 12
  • Clif Norrell1 Level 2 Level 2 (155 points)
    Currently Being Moderated
    Apr 11, 2008 6:48 PM (in response to Gai)
    Today I searched in Address Book for a contact I recently added, and it came up "not found". I tried a few other recent entries and could not find them either.

    I found this thread that says to use Spotlight to find the entries and it seemed to work:

    Message was edited
    Mac mini 1.42 G4, Mac OS X (10.5.2), 1 GB RAM
  • alexio Calculating status...
    Currently Being Moderated
    Apr 21, 2008 3:28 PM (in response to Clif Norrell1)
    Add me to the list of Addressbookitis sufferers.

    Spotlight indeed found the the contacts I was missing.... BUT... I noticed that if I quit & rebooted Address Book, the contacts were still missing.
    What to do to keep them there?

    --- Simply Edit the new found contacts.
    (type a character or delete a space or whatever... )

    It's lovely that Spotlight can find the missing contacts, but what is troubling is knowing WHICH and HOW MANY are missing.

    Let's just all hope Steve and Apple Employees are also victims of this disease and quickly find a solution. (the only time i've ever wished an illness on anyone...;-)
  • James Green Calculating status...
    Currently Being Moderated
    Apr 23, 2008 1:20 PM (in response to alexio)
    Lost my contacts for a second time. Something is fishy here. I have my Time Machine backup at home and will be able to recover. Someone needs to address this.
    Mac OS X (10.5.2)
  • Johannes Zander Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 24, 2008 9:16 PM (in response to David Ivey)
    Is there a solution to that problem? My Address Book gets deleted every hour. Its always the file AddressBook-v22.abcddb which gets replaced. Consol message reads

    25.04.08 00:19:40[151] ([0x0-0x98098][770]) Check-in of Mach service failed. PID 770 is not privileged:

    To isolate I switched Time Machine as well as .mac sync off. Still no improvement. If this would Windows I'd say this looks like a virus.

    Any idea?


    MP 2x2.8GHz, Mac OS X (10.5.2)
  • zeugmatis Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 4, 2008 10:08 PM (in response to Johannes Zander)
    Add me to the list... this has happened to me three times now. No warning. Typically I'll notice that the To: in Mac Mail isn't autofilling in anymore and look at Addressbook to find nothing there. poof.

    It's worse now, though - since I have an iPhone. I naively thought that syncing my iPhone would restore it - and it gleefully hosed all contacts in there along with pictures taken over many months to add to each contact... all phone numbers lost... no names coming up with SMS messages anymore only meaningless numbers. No nothing, just blown flat away. Highly disappointing to say the least - particularly since I haven't upgraded to Leopard yet so there is no time machine to restore from. Will definitely be upgrading next week.

    Also wish there was some option to restore from iPhone - I was under the false sense of security that my iPhone served as a backup for the stuff in (Calendar/Contacts/Music Movies etc.) and vice versa. (it would ask upon sync) - but that doesn't appear to be the case?
    Macbook Intel, Mac OS X (10.4.11)
  • Johannes Zander Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 5, 2008 9:03 AM (in response to zeugmatis)
    Looks to me that the problem lies in sharing address book contacts. I shared my contacts. Now whenever I started address book, I saw in
    Activity Monitor that was started shortly thereafter. And that app always deleted the contacts. Then I deleted the share I had, created a new one and that did it for me. Looks like a sync problem. I pretty sure this should work.


    MP 2x2.8GHz, Mac OS X (10.5.2)
  • Llewelyn Roderick Calculating status...
    Currently Being Moderated
    May 6, 2008 8:15 AM (in response to Johannes Zander)
    I checked my address book pref's and I don't have sharing enabled so that doesn't solve it for me?
    G5 Dual 2GHz 4 Drives 850GB, 15" 2.4 GHz MBP 2CDuo, Mac OS X (10.5.2)
  • Frank Rader Calculating status...
    Currently Being Moderated
    May 7, 2008 10:46 PM (in response to Llewelyn Roderick)
    Some addresses in Address Book groups are missing, or the group is empty. I have backup on iDisk accessed by backup program, but Backup crashes while scanning at 21,951 files.

    Address are in the Address Book. I can scroll or find them or type name and it pops up in Mail address line.

    What I think is screwed up is indexing to the groups. in other words Joe Blow used to show in "friends" but does not, though Joe is still in Address Book.

    My mess began after I'd imported 143 addresses by drag & drop from an email to an address group book. That worked. I exported 1,500 addresses and synced with a Blackberry phone using Markspace Missing Sync.

    Check and see if your addresses are in the address book, but do not show in the group they were in.
    Now to Backup discussion to see why my .Mac service cannot help me.
    15" G4 Powerbook, 1.67, 2 gig RAM, 80 gig HD, Mac OS X (10.4.6)
  • Karth Vahlnar Level 5 Level 5 (6,055 points)
    Currently Being Moderated
    Jun 2, 2008 8:48 PM (in response to Frank Rader)
    On 3 separate occasions now, I too have suffered the mysterious disappearing Address Book. The last time, it occurred in the middle of the night, when the computer was sitting "idle." Could it be related to Time Machine backups???

    Luckily, all 3 times I have been able to restore from a previous TIme Machine backup, but this is a frustrating bug nonetheless. I did not experience the bug until after I upgraded to 10.5.3.
    MacBook Pro, Mac OS X (10.5.2)
  • Michael Sidoric Level 2 Level 2 (355 points)
    Currently Being Moderated
    Jun 2, 2008 9:27 PM (in response to Karth Vahlnar)
    Sorry you are having problems -- but...
    They may not be lost -- I have had a similar problem, and it appears only the index file was corrupted, which kept the data from displaying correctly.

    You may wish to try this:

    1. Restart your computer in 'Safe Boot' mode -- hold down the SHIFT key on restart until blue screen
    This may take much longer than usual
    2. Log into your admin account as usual -- note the red 'safe boot' note on window
    3. Use the Disk Utility in applications/utilities folder to REPAIR permissions [be patient]
    4. Open Addressbook and confirm it's status -- and under 'file' menu Export > AB Archive
    Yeah I know it's supposed to be empty but.... wait
    5. CAREFULLY go to directory yourname/library/application support/addressbook
    6. Find file 'AddressBook-v22.abcddb' and append '.PREVIOUS' and drag to desktop
    7. Look in folder 'Metadata' to confirm data is still there, then back out to finder
    8. Reboot machine and log in normally.
    9. Launch AddressBook and patiently allow the app to reindex your 'lost' data

    Our 5846 very detailed records came back perfectly.

    Wisdom from the trenches and hard experience:

    1. Make Backups of known good data, keep them handy. Use the export to archive as a lifeline
    3. Do not ever force quit Address Book, even when it appears to hang -- let it finish
    4. Open Activity Monitor and check CPU and Memory usage, if they are changing -- it's working
    5. Patience can save data -- tempers -- and frustration

    Please let me know if this helps. Regards, Michael
    Xserve 1GHzMP, original version, Mac OS X (10.5.3), 2GB RAM | 1.82TB storage
  • Stephanie Marston Calculating status...
    Currently Being Moderated
    Jun 10, 2008 8:55 AM (in response to Michael Sidoric)
    My sister is having this problem, all her data is there somewhere (Metadata folder contains all her contacts and spotlight can find the info). I did the steps below and it didn't work.

    I'm confused when I get to step 4, why do I do this and what do I do with the export I made?

    Is there a way to make the app just recognize the data in the Metadata folder? Or to reimport that data somehow?
  • MaciSaint Calculating status...
    Currently Being Moderated
    Jul 8, 2008 1:23 PM (in response to David Ivey)
    Has anyone found a solution to this problem? All my contact information is gone, except for the contact emails. Very odd behavior. My correct contact information remains on my iPhone, but I'm afraid of syncing it with my computer for fear of losing everything. Does anyone have a clue if this will happen.

    And, my idisk was set to back up my address book contacts but it didn't.

    Hope someone has a solution.
    MacBook, Mac OS X (10.4.11), Address Book gone


More Like This

  • Retrieving data ...

Bookmarked By (1)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.