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Camera will not save pictures to phone after snapping photo

81175 Views 117 Replies Latest reply: Sep 8, 2008 4:11 AM by dellthecomputer RSS
  • Joseph Warfield Calculating status...
    Kimberly, while having visited my local apple store the other day for a MacBook Pro related issue, I showed two genius bar technician's and one assistant manager the very camera problem we have been all discussing here and they themselves had never heard of, nor seen the problem before... Regardless, assuming that they deal with a plethora of various issues daily at the genius bar, the camera is quite a popular feature so to figure this would be addressed in the coming weeks, is likely. Until then, we must simply wait. My patience is sincerely running thin though after all this time. The inability to effectively utilize the camera consistently is discouraging to say the least... Kimberly, what were the steps involved when you had gone into the store with the problem, did they end up going ahead and giving you a new phone as a result? Were they at such a loss that they simply gave you a new one? Stay positive, just a matter of time. Thanks. Joe W.
    iPhone 8GB
  • drhundertwasser Calculating status...
    i just had to do the procedure again, and as before, it did work and doesn't take too long.

    1) This is the file I deleted using spotlight became easy to find...


    2) Empty the trash after dragging it to the trash. 3) Disconnect the iPhone then Erase ALL Settings. 4) Restored from backup...

    3) After restore is complete, resync

    Now I know, as everyone has said, when you delete, make sure you keep at least ONE picture on the camera!
    Mac OS X (10.4.9)
  • hushing Calculating status...
    I was having this problem for about a week before I finally started pulling my hair out and decided to see if I was the only one suffering.

    I tried most of the options listed here, but I was just so worried about losing my contact info that I was hesitant to do anything drastic. And, just to add to my problem, my iPhone wasn't showing up on the Control Panel, though it was showing up in iTunes. And while many people have been poking around the backup files, I wasn't sure where to find them! (It seems like most people here are Mac users -- I should make the switch, shouldn't I?)

    Anyway. Finally I tried *doh-boy's OPTION 4* and, voila, it worked! I have no clue why, but it worked. Until Apple pulls their head out and fixes the problem in their next update, my suggestion is to not delete photos from their phone while in an import program like iPhoto or whatever Wizard program HP prompts for photo importing (wizard... HP... no pun intended). Best to either delete the photos manually on the phone (an arduous task for us way-too-many-photos people), or go in through the Control Panel or C: and delete them that way -- for Windows, anyhow. I'm not sure how you'd do that for Mac, sorry Applettes. And just never leave your Camera Roll completely empty.

    Anyway. As for Apple updating the software to fix the problem, what more can we do? To whom do we complain in order to incite some action? I don't want to have to deal with this again!

    Message was edited by: hushing

    Message was edited by: hushing
    Compaq Presario V2000, Windows XP, "piece of crap"
  • akowsari Calculating status...
    Worked like a charm! Thank u, and also thanks to jkeegan for the indepth and perfect solution!
    Windows XP
  • swlondon Calculating status...

    If you only see a WHITE THUMBNAIL and a black photo after snapping it means the PERMISSIONS have got corrupted on the DCIM and 100APPLE folders.

    Use Cyberduck (or another FTP program) to be into the iPhone directory listing. (Please look this up elsewhere.. it involves SSH etc)

    Click on the DCIM directory and click apple I for info. Make sure all the permissions are ticked and click 'apply recursively'.

    MacBoook Pro, Mac OS X (10.5.2)
  • MurtDog Calculating status...
    I found a post below that worked for me! Same issue as everyone else had. I went to his dir on my home PC:
    C:\Documents and Settings\USERNAME\Application Data\Apple Computer\MobileSync\Backup
    I sorted by "date modified" and deleted the recent date (most recent backup of phone), then erased everything on my phone and restored. WORKED great, didn't lose all my stuff but it will take a long time for my music to sync.

    iPhone, Other OS
  • jasonEscapist Level 1 Level 1 (0 points)
    This worked for me! Was able to grep for the corrupted file, kill it, erase the iPhone, and backup without losing much of anything. Thanks!
    macbook pro intel 2.2, Mac OS X (10.5.1)
  • dvsjr Level 1 Level 1 (10 points)
    This series of steps works perfectly. It is from another web page. I'm posting it here for a few reasons, the main one of course is to help others looking, and secondly, since no one on the apple support pages uses these resources correctly. Posting a reply to someone's request for help stating "This is also happening to me" is just plain stupidity. This thread is like a garbage heap with a lost ring at the bottom. Anyway, rant over, here is a simple fix:

    1. Make sure your phone has been synchronized in the version of iTunes you are using.
    2. Restore your phone. (in itunes in the summary tab click the restore button)
    3. After JUST the phone settings are restored, DO NOT restore your personal information from a back-up. It will prompt you for this, don't close this screen just hold off on it for now. Disconnect the iPhone and take a photo. The photo should now appear in the camera roll, as usual.
    4. Reconnect the phone and import the photo into iPhoto; do NOT delete it from the iPhone. (after importing it choose "keep originals")
    5. NOW go back to itunes and restore your personal information from a back-up.

    Now your iphone will have everything on it, and picture taking works again.
    tons of macs from newton 2100, to eMates to Classics to G4's., Mac OS X (10.4.9)
  • jeff_mccord Calculating status...

    GOD BLESS YOU!!!!!! Thank you, thank you, thank you for giving us 2 options to fix this ANNOYING iPhone Camera bug.

    I was taking pics of the severe storm/wall cloud here in Dallas, and the camera made it's clicking sound, but no pic was saved! Just an empty box!

    I tried restoring, restoring, restoring and restoring and it still wouldn't work.

    Then I FINALLY came across your solution, erased the data via the Settings->General option and NOW IT WORKS!!!!!

    Macbook 2.0 ghz with newly upgraded 4 gigs of RAM, Mac OS X (10.5.1)
  • Evi Samson Calculating status...
    Thanks so much the third option worked for me perfectly, all I had to do was locate the file- f1b43d3b3ecf259a3626c13a8b0cebd8ba513117.mdbackup
    So first I synced my iPhone so it would have the file content saved so I could later restore to that point and then I disconnected.
    Next I just went into "Run" on my computer and typed- C:\Documents and Settings\Owner\Application Data\Apple Computer\MobileSync\Backup
    and then I clicked on the second folder which was titled- 6f0c54bc8e7b9209822f8d77d...
    and the file in there was titled- f1b43d3b3ecf259a3626c13a8b0cebd8ba513117.mdbackup was near the very bottom and I right-clicked delete.
    I next went onto my iPhone and went to Settings-General-
    Then waited for it to "Erase"
    I replugged my iPhone into the computer and waited for it to show on the Devices section in iTunes then a box showed that said "Activate iPhone" and I selected the option to restore to the recent backup and it did now my camera works again.
    The only thing is that my passcode wasn't turned on any more so I turned that back on and all my music and videos and ringtones I had to sync back onto my iPhone which didn't take that long but just for the record that's what I did.
    hp pavilion 515n, Windows XP
  • yeagz Calculating status...
    Even better, you can skip iPhoto steps has nothing to do with iPhoto. I've verified this works perfectly (and still have everything, recents, txt msgs too).

    Streamlined instructions:

    1. Make sure your phone has been synchronized in the version of iTunes you are using.
    2. Restore your phone. (in itunes in the summary tab click the restore button)
    3. After JUST the phone settings are restored, DO NOT restore your personal information from a back-up. It will prompt you for this, don't close this screen just hold off on it for now.
    4. Simply take a photo (no need to disconnect). The photo should now appear in the camera roll, as usual.
    5. NOW go back to itunes and restore your personal information from a back-up.

    Simple and easy. Fixed.
    Windows XP Pro
  • Steven Sadler Calculating status...
    Looks like this helped me too. Thanks!
    MacBook, Mac OS X (10.5.2), Black 2.2ghz
  • drauschkolb Calculating status...
    I don't have a PC. I have a Macbook air. any advise on how to find those files to repair my iphone camera on a MAC?
    MacBook Air, Mac OS X (10.5.2)
  • drauschkolb Level 1 Level 1 (0 points)
    Yep it works perfectly now; thanks!
    MacBook Air, Mac OS X (10.5.2)
  • Victor Anaya Level 3 Level 3 (665 points)
    Yes it works great as far as keeping your notes, SMS, etc, but if you delete all photos again, you're back to square one, just keep this in mind.

    My guess is that anywhere from 50 to 100% of iPhones have this issue with 1.1.4, but a lot of us don't clean out the camera roll often enough to notice it, I know my wife has every picture she's ever taken since July.

    This kind of bug should've been squashed with an interim release as soon as it was identified, it's absolutely beyond comprehension why Apple doesn't fix this immediately, it cripples one of the MAIN functions of the iPhone.
    iMac Intel 17in / iPhone 8GB v.1.1.3, Mac OS X (10.5.2)
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