14 Replies Latest reply: Jul 6, 2008 2:32 PM by Ralph Johns (UK)
Alexander Richardson Level 2 Level 2 (215 points)
My dad is in Prague while i am in London. we both want to chat to each other using ichat but as he is new to macs and for some other unknown error we have difficulty chatting via video or audio (but the instant messaging one is fine). after a long time taken for him to get online. i sent him a video chat. after a few more requests it said that there was an unknown error and he logged off. when he got back online again (with some difficulty) i told him to send me an invitation for a video i pressed accept but we both got the same message saying an error had occurred (-8 or something when i clicked details) and that i had not replied to the invitation which i had and im sure he did. could someone please help us. he hasnt got a dogey internet connection from a hotel as he is with a close friend so i cant see what the problem could be.

thanks for your time

Alex

Mac book, Mac OS X (10.4.11)
  • 1. Re: I chat from another country
    CodLBi Level 3 Level 3 (720 points)
    In case the close friend connects by Q-west in Prague, try to set the speed in:
    iChat preferences>video>to 500
    Try again please.
  • 2. Re: I chat from another country
    Alexander Richardson Level 2 Level 2 (215 points)
    will tell him thx
  • 3. Re: I chat from another country
    Ralph Johns (UK) Level 9 Level 9 (67,500 points)
    The Logs are are also stored in Users/(your account)/library/Logs/iChatConnectionErrors

    If you could post then here (minus the Binary Images bit) we may be able to offer more advice.

    Then advise so far is a good place to start.

    Also set System Preferences > Quickitme > Streaming at both ends to 1.5Mbps and restart iChat if you have to change it.



    10:36 PM Friday; May 16, 2008
  • 4. Re: I chat from another country
    Alexander Richardson Level 2 Level 2 (215 points)
    Thanks very much for your help but he's back now and he couldn't connect so i couldnt even tell him. (a phone call is too much effort for a small problem when i will see him in a few days). but to see if i can solve the problem for the future by posting the ichat log.

    Thanks

    here it is

    this is in order of date modified from the date that i tried to chat (i have replaced my email in the chat log with (my email))

    _*first one*_

    Date/Time: 2008-05-13 22:43:46.426 +0100
    OS Version: 10.4.11 (Build 8S2167)
    Report Version: 4

    iChat Connection Log:
    AVChat started with ID 59014992.
    (my email)9: State change from AVChatNoState to AVChatStateWaiting.
    0x17189470: State change from AVChatNoState to AVChatStateInvited.
    0x17189470: State change from AVChatStateInvited to AVChatStateConnecting.
    (my email)9: State change from AVChatStateWaiting to AVChatStateConnecting.
    (my email)9: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8
    0x17189470: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8

    Video Conference Error Report:


    Video Conference Support Report:


    Video Conference User Report:


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    *_second one_*

    Date/Time: 2008-05-13 22:42:31.379 +0100
    OS Version: 10.4.11 (Build 8S2167)
    Report Version: 4

    iChat Connection Log:
    AVChat started with ID 3532451058.
    (my email)7: State change from AVChatNoState to AVChatStateWaiting.
    0x171944d0: State change from AVChatNoState to AVChatStateInvited.
    0x171944d0: State change from AVChatStateInvited to AVChatStateConnecting.
    (my email)7: State change from AVChatStateWaiting to AVChatStateConnecting.
    (my email): State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8
    0x171944d0: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8

    Video Conference Error Report:


    Video Conference Support Report:


    Video Conference User Report:


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    0x91a5b000 - 0x91a79fff com.apple.ImageIO.framework 1.5.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
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    0x91bc4000 - 0x91bdefff com.apple.ImageIO.framework 1.5.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x91be3000 - 0x91be5fff com.apple.ImageIO.framework 1.5.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
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    0x93d4a000 - 0x93e03fff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x93e46000 - 0x93e46fff com.apple.audio.units.AudioUnit 1.4.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x93e48000 - 0x94009fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
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    0x94098000 - 0x940d2fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x94134000 - 0x9417cfff com.apple.bom 8.5 (86.3) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
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    0x94281000 - 0x94290fff com.apple.CoreGraphics 1.258.77 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x94297000 - 0x942a2fff com.apple.CoreGraphics 1.258.77 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
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    0x949c1000 - 0x949d0fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
    0x949d4000 - 0x949f9fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
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    0x94d4e000 - 0x94e00fff com.apple.WebKit 4525.13 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
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    0x94f6e000 - 0x95560fff com.apple.WebCore 4525.13 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
    0x9657f000 - 0x96592fff com.apple.speech.SpeechDictionary 3.4 /System/Library/PrivateFrameworks/SpeechDictionary.framework/Versions/A/SpeechD ictionary
    0x969b4000 - 0x969b4fff com.apple.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x96e9b000 - 0x96ebdfff com.apple.speech.LatentSemanticMappingFramework 2.5 /System/Library/PrivateFrameworks/LatentSemanticMapping.framework/Versions/A/La tentSemanticMapping
    0x96f2e000 - 0x97005fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
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    0x97023000 - 0x97028fff com.apple.agl 2.5.9 (AGL-2.5.9) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    0x9717f000 - 0x9717ffff com.apple.MonitorPanelFramework 1.1.1 /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
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    0x9810f000 - 0x98111fff com.apple.DisplayServicesFW 1.8.2 /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
    0x99d06000 - 0x99d11fff com.apple.IMFramework 3.1.4 (429) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
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    0x9e6fc000 - 0x9f68dfff com.apple.QuickTimeComponents.component 7.4.5 (67) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
    0x9f7f5000 - 0x9f7f7fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
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    0x9fe3f000 - 0x9ffb0fff libSystem.B.dylib /usr/lib/libSystem.B.dylib




    _*third one*_

    Date/Time: 2008-05-13 22:38:09.072 +0100
    OS Version: 10.4.11 (Build 8S2167)
    Report Version: 4

    iChat Connection Log:
    AVChat started with ID 3720271324.
    (my email)3: State change from AVChatNoState to AVChatStateWaiting.
    0x1711cf20: State change from AVChatNoState to AVChatStateInvited.
    0x1711cf20: State change from AVChatStateInvited to AVChatStateConnecting.
    (my email)3: State change from AVChatStateWaiting to AVChatStateConnecting.
    (my email)3: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8
    0x1711cf20: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8

    Video Conference Error Report:


    Video Conference Support Report:


    Video Conference User Report:


    Binary Images Description for "iChat":
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    0x14fbb000 - 0x14fc0fff com.apple.audio.AppleHDAHALPlugIn 1.3.7 (1.3.7a23) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
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    Thanks for your help

    Message was edited by: Alexander Richardson
  • 5. Re: I chat from another country
    Ralph Johns (UK) Level 9 Level 9 (67,500 points)
    This is a Log without the Binary Images bit

    Date/Time: 2008-05-13 22:43:46.426 +0100
    OS Version: 10.4.11 (Build 8S2167)
    Report Version: 4

    iChat Connection Log:
    AVChat started with ID 59014992.
    (my email)9: State change from AVChatNoState to AVChatStateWaiting.
    0x17189470: State change from AVChatNoState to AVChatStateInvited.
    0x17189470: State change from AVChatStateInvited to AVChatStateConnecting.
    (my email)9: State change from AVChatStateWaiting to AVChatStateConnecting.
    (my email)9: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8
    0x17189470: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8

    Video Conference Error Report:

    Video Conference Support Report:

    Video Conference User Report:

    Binary Images Description for "iChat":


    As they were all the same you could have just said.

    Taking it further

    Date/Time: 2008-05-13 22:43:46.426 +0100
    OS Version: 10.4.11 (Build 8S2167)
    Report Version: 4

    0x17189470: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8

    Video Conference Error Report:

    Video Conference Support Report:

    Video Conference User Report:

    Binary Images Description for "iChat":


    The version and Build can be useful and the bit after the repeat of the Error log number are the important bits

    It says port 5060 is not open.

    iChat 3 (and 2 and 4) send a Visible Invite on port 5678 to your Buddy.
    In iChat 3 (and 2) the process then moves to port 5060 (well actually one from 5060-5063 that is free) and contacts a server run by Apple for iChat connection called SNATMAP.mac.com
    It then negotiates with this server about which ports it s going to use fro the Video Streams In and Out and the Audio Streams In and Out (16384-16387 in iChat 3 in most cases)

    The Buddy's iChat at the other end also does this.
    At a Suitable point the server connects the two.

    It it fails at any stage ichat pops up an Error.
    The Number and the details shown and the visible message on the failed chat window indicate where the problem is.

    Your Logs have no detail.
    Therefore it is failing somewhere close to your end of the Connection.

    1) The Firewall in System Preferences > Sharing > Firewall is ON but the iChat ports are not set.
    2) You have a Zyxel or other routing device that does not like using port 5190 to Login and Text chat (TCP Protocol) AND Send Files or Pics in Chats (UDP protocol). (this tends to bleed over into the A/V side for some reason)
    3) Any routing device(s) do not have the ichat ports open. (Or are not using UPnP)
    4) Your ISP offers a VoIP service and is blocking the SIP/VoIP port (5060-5063) (To get more money - It could be a recent change to the services they Offer)
    5) You have a VoIP adaptor, like Vonage, that is In-Line between Computer and modem.



    9:26 PM Sunday; May 18, 2008
  • 6. Re: I chat from another country
    Alexander Richardson Level 2 Level 2 (215 points)
    thanks very much i think you fixed it

    p.s how did you create the neat boxes and did it take long to delete all the unwanted binary. sorry i made it so hard for you

    Message was edited by: Alexander Richardson
  • 7. Re: I chat from another country
    Ralph Johns (UK) Level 9 Level 9 (67,500 points)
    I use a Utility called TextExpander that is in fact a System Preference Add-on

    What it does is records or rather looks at what you are typing.
    If it then matches something that you have set it up to recognise it replaces it with what you have asked it to do.

    I type SSIG in Lower case and this is replaced by my Sig Pic and the Date and Local time (in any App I type in).
    It is actually a length of HTML to produce a Pic and the codes that make the date and time show

    <img src="http://static.flickr.com/35/99733145_7168a1ce77.jpg?v=0">

    %1I:%M %p %A; %B %e, %Y

    Produces



    11:10 PM Sunday; May 18, 2008



    The Bit that I use for quoting is based on the HTML for blockquotes

    <blockquote style="width: 80%; margin: auto; padding: 5px; border: 1px solid #000; background: #efefef;"<Replace>/blockquote>

    I then just Copy and Paste the bits I want into the "Replace" spot.

    As you can see the HTML styles the box and makes it 80% wide.
    It does have drawbacks with some quotes where there is no word break to allow wrapping and it will display text outside of the box, sometimes right out the right hand menu space.

    (you can also use it to correct common typos like teh for the.)

    So no, it does not take me long.

    You have to preset it to place HTML here to display pics.
    In other Apps locally on your computer your can drag a Pic to the set up space in TextExpander (you will more of what I mean if you get it as thee is a smiley pic included)

    A thousand words via more HTML. (the clue on how is higher up)



    The top Arrow is for the bit TextExpander will post in any app
    The Short Arrow is what you type to make it happen
    The Label (long arrow) is what you call the item to distinguish it from other Snippets





    11:25 PM Sunday; May 18, 2008
  • 8. Re: I chat from another country
    Alexander Richardson Level 2 Level 2 (215 points)
    hi its me again. today i went on Ichat and the same problem happend but me and the person i was talking to were both in England and live a few miles apart. we were chatting fine but then my friend used the new effects with ichat on leopard but it didnt work and then i think we sighned out to try and retry it and we couldnt connect only by txt chat (like the case above) we also get error messages when we are trying to send small files to each other (even when we were on video chat before)

    here is the error message we got when trying to connect



    Date/Time: 2008-07-02 22:14:31.004 +0100
    OS Version: 10.4.11 (Build 8S2167)
    Report Version: 4

    iChat Connection Log:
    AVChat started with ID 4216174805.
    < Edited by Host >: State change from AVChatNoState to AVChatStateWaiting.
    0x153c7b30: State change from AVChatNoState to AVChatStateInvited.
    0x153c7b30: State change from AVChatStateInvited to AVChatStateConnecting.
    < Edited by Host >: State change from AVChatStateWaiting to AVChatStateConnecting.
    < Edited by Host >: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8
    0x153c7b30: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8

    Video Conference Error Report:


    Video Conference Support Report:


    Video Conference User Report:


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    0x99783000 - 0x9978efff com.apple.IMFramework 3.1.4 (429) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
    0x99798000 - 0x99904fff com.apple.MessageFramework 2.1.3 (753.1) /System/Library/Frameworks/Message.framework/Versions/B/Message

    it also says that i didnt respond to the chat invitation when i did or if i started the invite

    Help is not urgent

    thanks alex

    Message was edited by: Alexander Richardson

    Message was edited by: Alexander Richardson

    < Edited by Host >
  • 9. Re: I chat from another country
    Alexander Richardson Level 2 Level 2 (215 points)
    by the way i couldnt work out how to use the program that u mentioned above

    Message was edited by: Alexander Richardson
  • 10. Re: I chat from another country
    Ralph Johns (UK) Level 9 Level 9 (67,500 points)
    I ony need this bit

    Date/Time: 2008-07-02 22:14:31.004 +0100
    OS Version: 10.4.11 (Build 8S2167)
    Report Version: 4

    iChat Connection Log:
    AVChat started with ID 4216174805.
    ***: State change from AVChatNoState to AVChatStateWaiting.
    0x153c7b30: State change from AVChatNoState to AVChatStateInvited.
    0x153c7b30: State change from AVChatStateInvited to AVChatStateConnecting.
    ***: State change from AVChatStateWaiting to AVChatStateConnecting.
    ***: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8
    0x153c7b30: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8

    Video Conference Error Report:

    Video Conference Support Report:

    Video Conference User Report:

    Binary Images Description for "iChat":


    This in fact again says the ports are not open.

    There is no feedback from the SNATMAP server that would tell you more suggesting port 5060 is an issue as you are in Tiger.

    Can you tell me your modem make and model and router you are using and what you have done to set them up ?
    Also does your ISP offer a VoIP service ?
    Do you have a Vonage box or similar as well ?



    9:38 PM Thursday; July 3, 2008

    <Emails Edited by Host>
  • 11. Re: I chat from another country
    Ralph Johns (UK) Level 9 Level 9 (67,500 points)
    If you mean TextExpander it works like this.

    When Installed it puts a Preference Pane item in System Preferences.
    You then have to Enable it by allowing Universal Access Assistive Devices to be checked.

    Universal Access

    Back in TextExpander it has a series of Preset default items that have preassigned keystrokes to invoke them Like the Time one.

    TextExpander

    You can then set up your own phrase to type based on your own keystrokes as I said before





    9:49 PM Thursday; July 3, 2008
  • 12. Re: I chat from another country
    Alexander Richardson Level 2 Level 2 (215 points)
    thanks for your help on text expander. im not sure how to awnser the question above. could u tell me how i find out my modem make and model and the other questions. i think the router i am useing is from netgear if that helps

    Alex
  • 13. Re: I chat from another country
    Defcom(UK) Level 6 Level 6 (15,320 points)
    The label on the bottom of the router.
  • 14. Re: I chat from another country
    Ralph Johns (UK) Level 9 Level 9 (67,500 points)
    Shouts "SNAP !"



    10:32 PM Sunday; July 6, 2008