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Some Mail not getting out via  Mail app

1831 Views 8 Replies Latest reply: May 19, 2008 8:03 PM by Tony Fletcher RSS
Tony Fletcher Calculating status...
Currently Being Moderated
May 15, 2008 5:10 AM
This problem has been persistent for only a week. Some, not all, of my outgoing mail is not reaching its destination using Apple Mail. All Mail reaches its destination if I use a web browser, so it's not a server problem. The problem is across all my e-mail addresses on the Apple Mail app. Very frustrating as I don't what mail is making it through and what isn't. Do I need to reset my Mail program, and if so, how?

Thanks

tony
iBook G4 60GB, Mac OS X (10.4.1)
  • Frederick Avolio Level 3 Level 3 (935 points)
    Currently Being Moderated
    May 15, 2008 6:35 AM (in response to Tony Fletcher)
    Well... you should be getting a non-delivery error. Internet mail should never just disappear. Are you not getting any errors?

    Some ISPs or mail servers will check the IP address of the sending system. When you are at home, mail comes from the IP address assigned to your connection by your ISP. When you use a web interface I suspect you connect to something on your email server directly and send from there, showing the message sent from your ISP's IP address.

    Someone tried to send email to me. The server I use was rejecting the message because the IP address of the email server they went through sometimes was listed on a list of IP addresses heavily used by spammers.

    The first thing you need to know is why the mail is being discarded. You get no error messages?

    -fred
    PowerBook G4, 12", Mac OS X (10.5.2)
  • BDAqua Level 10 Level 10 (114,745 points)
    Currently Being Moderated
    May 15, 2008 6:36 AM (in response to Tony Fletcher)
    What ISP are you actually using?

    Many have changed their smtp addy lately without apparently notifying anyone?
  • Laura Spota Calculating status...
    Currently Being Moderated
    May 15, 2008 8:26 AM (in response to Tony Fletcher)
    I am having a similar problem. I am able to receive mail in Entourage and I can browse the web and send and receive mail through my .Mac webmail. I get an error message (-3260) now every time I try to send mail through Entourage. I am sending to people that I have not had trouble sending to before now. Any ideas?
    MacBook Pro, Mac OS X (10.4.11)
  • Frederick Avolio Level 3 Level 3 (935 points)
    Currently Being Moderated
    May 16, 2008 9:37 AM (in response to Tony Fletcher)
    Tony, let me apologize ahead of time for sounding like those tier-1 support folks (Is your computer plugged in? Is it turned on?).

    Going back to your first statement of the problem...
    Some, not all, of my outgoing mail is not reaching its destination using Apple Mail.


    Please walk us through what is happening. Like: you create a mail message, click Send, you see the word Sent changed to Sending (under Mailboxes), see the gear turning, and ... what? Do you hear the Whoosh of delivery? Does it end up in your Sent folder?

    Nothing in Outbox? Nothing in Drafts?

    What do you see happening in the Activity Window?

    Since your wife has no problems using Mail, have you looked at her settings next to yours to check for differences? \

    That last is a stretch I know.... you are saying you send to person A sometimes and it works and person A sometimes and it does not work. That is why I suggested spam filtering. I don't mean the usual stuff. I mean gateways who look for messages sent from known bot-netted IP blocks and stuff like that. I had the same situation. A friend (Windows PC) could SOMETIMES send me email and SOMETIMES not. It depended on what Comcast email gateway it went through. Not really deterministic and nothing she could do. I convinced my email gateway to be a bit less aggressive.

    It was using the sorbs.net service. You could try to find out if any of your ISP systems are listed. But, your wife never experiences this.... hmmm.

    -fred
    PowerBook G4, 12", Mac OS X (10.5.2)
  • Allan Sampson Level 10 Level 10 (122,145 points)
    Currently Being Moderated
    May 17, 2008 3:21 PM (in response to Tony Fletcher)
    All Mail reaches its destination if I use a web browser, so it's not a server problem.


    Sending via webmail does not use an SMTP server, as is required when sending with an email client such as the Mail.app.

    If a message cannot be successfully sent for whatever the reason, it will remain in the Outbox mailbox. A successfully sent message will be moved to the account's Sent mailbox, and will not be placed there if the message was not successfully sent by the SMTP server being used to send messages with the account.

    A successfully sent message is no guarantee the message will arrive at the recipient's incoming mail server, or be accepted by the recipient's incoming mail server.

    You can spend time targeting the Mail.app preference file, and deleting and re-installing the Mail.app, but I don't think either one will resolve this problem. Theses messages were successfully sent because they are in your account's Sent mailbox - so the problem lies between the SMTP server, and the recipient's incoming mail server - and email does not take a straight line from the SMTP server used and the recipient's incoming mail server.

    If this email account and SMTP server is provided by your ISP, I would contact your ISP's technical support first to determine if they have been experiencing any problems with their SMTP server. The recipient(s) should also check with their email account provider for their email account - to determine if they have had any problems with their incoming mail server.

    This type of problem rarely lies with the email client used to send the messages.
     PowerBook G4 17-inch/1.67GHz/2GB RAM, Mac OS X (10.5.2), 7200rpm-100GB HD,  iPod w/Video 30GB,  iPhone 8GB

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