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10.5.3 Photoshop CS 3 issues

56163 Views 190 Replies Latest reply: Jul 9, 2008 2:23 PM by trouspinette RSS
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chadclark Calculating status...
Currently Being Moderated
May 29, 2008 7:08 AM
Hello,

After updating to 10.5.3 yesterday, I am now having issues saving Photoshop CS 3 files on our work XServe (which is running Mac OS X Server 10.3.9).

While working directly on the server, when I save a .psd file, close it, and try to reopen the file, I get the following error message: "Could not complete your request because it is not a valid Photoshop document." I have tried renaming the file, opening it in Preview (and various other apps that can open .psd files) to no avail.

Strangely, when I work with .psd files on my local hard drive, I have no issues. This leads me to believe it may be some issue between 10.5.3 and the 10.3.9 server.

Any ideas?

Thanks.
MacPro 2.66 GHz, Mac OS X (10.5.3), 3 GB Ram
  • Terry Jackson1 Level 1 Level 1 (35 points)
    Currently Being Moderated
    May 29, 2008 7:44 AM (in response to chadclark)
    Try copying the file locally to your desktop first, and then opening it.
    Does it open there? if so, then try re-saving it back to the server
    ( via drag and drop) from your desktop to the server, preferrably
    in another folder on the directory, and see if the issue persists.

    Working directly on files on the server is bad practice....
    think of it this way, say you get a surge or spike and the server takes a hit
    while your in the middle of airbrushing that photo? Do you think it will
    be recoverable after that?

    Remind me to tell you sometime about my 12 years in corporate and having
    to try and retrieve a usuable copy of a Promotional Poster that an "artist"
    in our company created that only had one copy that existed on a a G4 server
    that had an IBM Deskstar drive that crapped out unexpectedly ( "the Clicking Platter of Death").
    and no where else with 4 hours to print deadline. Not at all fun.

    Message was edited by: Terry Jackson1
    Dual 1 DDR (running 10.4.11), MBP2.16 (running 10.5.2), Mac OS X (10.4.11), visit The Infamous Jackson Bros Podcast in iTunes
  • KJMoran Calculating status...
    Currently Being Moderated
    May 29, 2008 8:37 AM (in response to chadclark)
    Just had this same problem this morning. I updated last night. To boot, the link I tried update in an InDesign file now crashes InDesign, even if I hide the corrupt .psd file.
    PowerMac, Mac OS X (10.5.3), 2 x 2.8 Quad-Core Intel Xeon
  • KJMoran Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 29, 2008 8:51 AM (in response to KJMoran)
    Can't replicate this issue now.
    MacPro, Mac OS X (10.5.3), 2 x 2.8 Quad-Core Intel Xeon
  • Traumarama Calculating status...
    Currently Being Moderated
    May 29, 2008 9:01 AM (in response to chadclark)
    I'm having the EXACT same .psd problem, and I can duplicate it. Which means I can't do any work! ANy file I edit and save becomes un-openable. Started right after installing the 10.5.3 update. No one else can open my files either. I've tried the usual fixes. What to do now?
    Mac Pro, Mac OS X (10.5.3)
  • Traumarama Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 29, 2008 9:30 AM (in response to chadclark)
    The problem exists from our server AND locally. The only exception is if the files are very small.
    Mac Pro, Mac OS X (10.5.3)
  • Rik Tweed Calculating status...
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    May 29, 2008 9:32 AM (in response to chadclark)
    This is odd, because since installing the update I have had the same problem with .psd and .tif files becoming corrupt. I am likewise working with files on a shared volume, which I have done for years with no problem. I cannot get the corrupted files open locally or remotely and creating new copies does not help. This file is not a valid __" is the dialog that appears.

    Oddly, I have had this happen with several files today, but now I cannot get the problem to occur with a new file. It seems that it is happening only with certain files and I am not seeing any pattern to it.

    I have lost a bit of work, but am wondering if the update is the problem #1, if restoring 10.5.2 from TM is a solution #2.
    Macbook 2.4, iMac 2.8, Mac OS X (10.5.2), Since 1984
  • Rik Tweed Level 1 Level 1 (30 points)
    Currently Being Moderated
    May 29, 2008 9:37 AM (in response to chadclark)
    I am not finding it to be related to file size.
    Macbook 2.4, iMac 2.8, Mac OS X (10.5.2), Since 1984
  • Traumarama Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 29, 2008 9:55 AM (in response to Rik Tweed)
    Not sure if it is file size. Still trying to remove some variables. Here's one thing I can repeat, over, and over: If I open an existing CS3 layered file from our server, and edit it, save as- I can open it again. But just once. If I then make more edits, and SAVE, and close the file- It won't open again- error message.
    Mac Pro, Mac OS X (10.5.3)
  • Rik Tweed Level 1 Level 1 (30 points)
    Currently Being Moderated
    May 29, 2008 10:07 AM (in response to Traumarama)
    My first brush with this was creating a .psd, SAVING, and while still open SAVING AS a .tif version flattened. I was able to import the .tif into Quark and print.

    I then tried to open the .psd and it would not open. I then opened the .tif and made a change and SAVED. When I tried to use the .tif at that point it was corrupt and would no longer open or print from the layout file.

    My point here is that there does seem to be different results with a SAVE and a SAVE AS. The save seemed fine until I closed the file and then it was history. Presumably it was still safely in RAM until closed.
    Macbook 2.4, iMac 2.8, Mac OS X (10.5.2), Since 1984
  • Traumarama Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 29, 2008 10:07 AM (in response to Traumarama)
    Update: I can work on my .psd files, but only if I save to my Mac and keep them there. The problem is repeatable on the server- After I Save As, the file is OK. One more save after that, close the file, and it won't open. Did this 5-6 times, same result.
    Mac Pro, Mac OS X (10.5.3)
  • sean ross Level 1 Level 1 (25 points)
    Currently Being Moderated
    May 29, 2008 10:10 AM (in response to chadclark)
    wow, I am having the same problem. This is a disaster for me. Is there anybody out there with 10.5.3 that isn't having this server problem?
    g5 dual 2.3, Mac OS X (10.5.3)
  • Rik Tweed Level 1 Level 1 (30 points)
    Currently Being Moderated
    May 29, 2008 10:18 AM (in response to Traumarama)
    Not to be an echo, but I am also finding that files created and saved locally are, so far, behaving normally.
    Macbook 2.4, iMac 2.8, Mac OS X (10.5.2), Since 1984
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