9 Replies Latest reply: Jun 15, 2008 8:28 PM by rignazio
peacemakerpro Level 1 Level 1 (0 points)
So after looking at some posts I see that I have now become a victim of the dreaded dead strip at the bottom of the phone thereby keeping me from doing pretty much anything (luckily it's not where the unlock tab is!)... can't type anything that requires the bottom row of the keyboard (including backspace), can't hit the call button on a new number, can't text (unless I get really creative with the spell checker and then I kind of make sense)... my question's this... am I the last person to go through this, and secondly, now that the new 3G model's coming out, will I get replaced with it or will they dig up a refurb?

MacBook Pro 2.33 intel core 2 duo, Mac OS X (10.4.11)
  • 1. Re: Dead Touchscreen strip-replacement?
    roaminggnome Level 10 Level 10 (90,765 points)
    I'm quite sure you won't get a 3g as a replacement.

    You will get what everyone else gets - a new - or most likely, a refurb model.
  • 2. Re: Dead Touchscreen strip-replacement?
    Allan Sampson Level 10 Level 10 (123,340 points)
    No one can answer if you are or will be the last person to experience this.

    The only way Apple would exchange your iPhone for a new iPhone 3G is if they are completely out of stock of new or refurbished first generation iPhones.

    The written warranty includes that an exchange will be new or refurbished.
  • 3. Re: Dead Touchscreen strip-replacement?
    peacemakerpro Level 1 Level 1 (0 points)
    thanks.... so I guess my real questions was... should I wait until after July 11th to take it in, and by chance get a newbie, or should I stop the pain now and just go in and take my chances...
  • 4. Re: Dead Touchscreen strip-replacement?
    selfmadewinter Level 1 Level 1 (40 points)
    I was just in with the same problem, and I had the same question. I decided not to wait. Someone else was in there next to me and asked if he would have waited if he would get a new one...the genius said they are forbidden from doing that. So basically theyll probably keep cranking out refurbs for this reason
  • 5. Re: Dead Touchscreen strip-replacement?
    Allan Sampson Level 10 Level 10 (123,340 points)
    It will be a while until Apple's inventory of refurbs for the first generation iPhone is depleted.

    When your iPhone is exchange, your iPhone will become a refurb for someone else's exchange.

    You will not be able to tell any difference between a new or refurbished, and if you are within 90 days of your warranty expiration date, the warranty on the refurbished iPhone will be good for 90 days from the exchange date.
  • 6. Re: Dead Touchscreen strip-replacement?
    peacemakerpro Level 1 Level 1 (0 points)
    Ok, with as frustrating as the week or so has been having the dead strip relegate this phone back to being not even a 90's phone since I can't dial new numbers, I'm gonna bite the bullet and take her in.. anyone know the turnaround time on getting this replaced? Is it an out-patient experience, or do they give me a loaner, bench it for a month and then get me a permanent replacement?
  • 7. Re: Dead Touchscreen strip-replacement?
    peacemakerpro Level 1 Level 1 (0 points)
    ...anyone know the turnaround time on getting this replaced? Is it an out-patient experience, or do they give me a loaner, bench it for a month and then get me a permanent replacement?
  • 8. Re: Dead Touchscreen strip-replacement?
    Allan Sampson Level 10 Level 10 (123,340 points)
    If you plan on going to an Apple Store for this, I suggest that you call the store and make an appointment. An Apple Store usually has refurbished iPhones on hand for a warranty exchange. If not, they will have AppleCare ship you one probably via FedEx priority overnight.
  • 9. Re: Dead Touchscreen strip-replacement?
    rignazio Level 1 Level 1 (0 points)
    I had this problem just tonight. I called Apple up (they were really friendly about it and it seems to be a common problem), and because my phone is still under warranty they are taking care of fixing it. They ship you the packaging, put your phone in, send it back, then they send it to you when it's done.

    The downside to all that is that turnaround time is up to seven business days (I really don't think it's that long, but just to cover their end). All I did was express my concern that I was paying so much to AT&T already for my plan, and they are sending me a loaner for the week for $30.

    Hope that answers your question! If you need the number, it's 1-800-MY-IPHONE (seriously)