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259 Views 11 Replies Latest reply: Oct 6, 2005 8:11 AM by Brian Gavin
Currently Being ModeratedAug 9, 2005 10:08 PM (in response to Jack Arbuthnot)I have the same problem with Software Update, running OS 10.4 on a brand new (1 wk old) PowerBook G4. I am also using satellite for internet access., getting the message "...bad server response (-1011)..."
No problem with Mail, however.
Currently Being ModeratedAug 21, 2005 7:02 PM (in response to Jack Arbuthnot)I just upgraded to Tiger less than a week ago and found the same problem with "software update" attempts with the same error message. However, network diagnostics says my internet connection is working just fine...and indeed I have no problems with intenet access or mail access. Did you guys get any help with your situations?
Currently Being ModeratedAug 21, 2005 8:55 PM (in response to Jack Arbuthnot)I experienced the exact same problem when upgrading to 10.4 some time ago. The -1011 error occurs only with the Direcway modem when running Software Update, usually after a successful first time through.
After some luck with troubleshooting, Ive discovered that the -1011 error occurs when running SU whenever a cache file is contained in user/yourname/Library/Caches/com.apple.softwareupdate/00/14.
If folder 14 is empty or doesn't exist (because I erased it), SU runs all the way through without a hitch. If a cache file is contained in folder 14, the -1011 error occurs the next time SU is run. 10.4 will eventually replace all cache folders in com.apple.softwareupdate, including folder 14, after you delete them so the -1011 error will eventually occur again and the folders will need to be deleted again manually.
A workaround is to empty any cache file inside folder 14 and lock the folder - (highlight 14, get info, check locked). This way, no cache file can be written to that folder and SU can be run continually from that point on without ever returning an -1011 error or you needing to delete any folders. I did send a report to Apple about this. Hope that helps.
Currently Being ModeratedSep 16, 2005 12:40 PM (in response to Guest )Brilliant!!! I have been pulling my hair trying to resolve this - the -1011 error started 3 days ago, and Software Update kept reporting a bad server - despite the fact everything else connected fine: Safari, Mail, Office Update, Adobe Update... And Software Update on both my other Macs worked fine.
I too use Direcway Satellite for my ISP, connecting via Airport Extreme. I do not know how you figured this out - but it works. I did find a cache in the 14 folder just like you cautioned - deleted it, locked the 14 folder - et voila, Software Update worked as good as ever.
Thank you Randall!
Currently Being ModeratedSep 30, 2005 9:23 PM (in response to Guest )Randall -- I echo the thanks of the folks on this thread. Thank you for finding this. I once considered myself a Mac Expert, but I haven't been able to devote the time to OS X that I did during the Classic years. Thanks.
PS -- I called Direcway, too and they weren't much help. Any clue why this only seems to happen with Direcway users?
Currently Being ModeratedOct 1, 2005 8:05 AM (in response to Bob Kenyon)Bob,
My guess is that since there is no issue like this with 10.3 and Direcway, and since the cache files are totally different in 10.4 where the problem shows itself, that the issue is in how the cache files are written in 10.4.
If I were to guess, I'd say a fix would come in the form of an update to 10.4. I'm not sure how high a priority this is with Apple, however, due to the limited number of users with this issue.
Direcway has it's own list of issues but I'm guessing this isn't one of them. Thanks for posting.
Currently Being ModeratedOct 2, 2005 4:30 PM (in response to Guest )Randall,
I'm going to build a statue in your honor- I'm not sure I even want to know how you discovered the magic 'Folder 14', but you've cured me of a decent sized headache (and sounds like the same for several others).
Thanks for easing the pain of satellite internetting.
Currently Being ModeratedOct 6, 2005 8:11 AM (in response to Jack Arbuthnot)I can't get any mail in my .mac account, I can't access iDisk at all, and I can only download one file at a time or everything crashes.
I contacted Apple Care and they told me to send them one of the headers from one of the emails that I didn't receive.
They say the mail is in there, I show them that it isn't. Then they said they were passing it up to engineering and that I will hear from some one in 24-72 hours. That was over two weeks ago.
I tried accessing my .Mac account from the Apple store and I have the same problem so it isn't Direcway.
Which F.Y.I. isn't worth the money. This morning my speed is 34, slower than dial up. It is usually around 24, so slow I just surf on my cell phone instead.
Currently Being ModeratedOct 11, 2005 12:00 PM (in response to Guest )Your software update fix worked for me,too. I had not been aware of these discussion pages before today, and they have solved two nagging problems I've had since updating to Tiger a few weeks ago.