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Q: vertical lines - there for sure
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Jul 3, 2008 4:32 AMby NikLaming,I was a Mac convert 15 months ago when I got my Imac. I just had the exact same issue vertical band on the screen and have been told I may as well throw it out and get a new one. Unbelieveable. Apple stop hiding behind warranty if there is a common defect and fix it. Or be happy to lose me and as many people as I can tell about the disposable Imac as a customer. -
Jul 3, 2008 8:53 AMby lion10,Unfortunately, I also belong to that “non-existent” iMac problem group.
I bought a 17” iMac (early 2006 model), and shortly after the warranty end, the horrible “iMac vertical lines” devastated me…
Like hundreds of other iMac users, I ran into the same “warranty catch”. If I guess that, I would have bought an AppleCare Protection Plan. Unfortunately I would have never thought that especially such an honorable company like Apple (which often postulate that “quality” is the company’s surname) had such quality deficiencies….
All in all, I am not a stubborn person, but what I simply cannot accept, is that I overtook 100% of the repair costs. However, I would be satisfied, if Apple makes it possible for me to register an Apple Care Protection Plan after the 1 year warranty period. Furthermore, I could also figure me to participate up to 50% of the repair costs.
Only for note, just buy a new iMac like some other “iMac fanatics” is no solution for me. There are simply no new 17” iMac’s, and only this size come into question for me…. -
Jul 4, 2008 6:36 AMby edis,"However, I would be satisfied, if Apple makes it possible for me to register an Apple Care Protection Plan after the 1 year warranty period. Furthermore, I could also figure me to participate up to 50% of the repair costs."
I think this position is unnecessary: you have had your deal by exchanging money for goods. 100% of price? That should be enough.
It was not supposed, nor were you warned, that those goods will last you ONLY for warranty term. If some manufacturing defect leads to obvious state of serie of product HAVING this hidden "quality" - there is no need for you to imagine having 50% of Apple share to cover that accident. We know, and were happy, Apple does good, but being capable, it especially has something to obey.
I would recommend searching for reasonable resolution of problem by employing Apple contacts, courts, whatever is needed to decently end it.
For me case is obvious: no more Apple product into my house, until this issue is settled honorably. Even if I turned lucky this particular time, thanks providence, - I feel especially obliged to support the rest of fellows.
<Edited by Moderator> -
Jul 6, 2008 2:50 PMby edis,Perhaps it would be helpful to know, that my particular serial is of W8605xxxU2N range, what is exactly current wave of falling down screens - pity, do not see them in arranged program yet. For my warranty repair, I see LCD being awaited from supply chain, that must be defective part. -
Jul 18, 2008 6:18 PMby MattyB UK,Yes exactly the same issue for me I have been using my 17 inch imac intel core duo with a three inch strip down the left hand side of the screen for a month or so. My serial number is 3U6**EVH1... I don't want to send it back cos i know it will cost an arm and a leg to fix... does anyone have ay idea how much... my nearest dealer charges £80 just to look, diagnose and quote and I aint doing that...
<Edited by Moderator> -
Jul 8, 2008 12:15 PMby edis,Hey, MattyB!
You are right about an arm and leg - numbers I've seen elsewhere were turning about $700-$1100, and I suspect it might be only heavier on pounds territory. Anyway, to me, as to other users met, any repair, costing more than half of unit's purchase price is very very questionable. Especially in the light of manufacturing defect and long silence from maker, following it. -
Jul 10, 2008 6:34 PMby Diazruanova,edis wrote:
Hey, MattyB!
You are right about an arm and leg - numbers I've seen elsewhere were turning about $700-$1100, and I suspect it might be only heavier on pounds territory. Anyway, to me, as to other users met, any repair, costing more than half of unit's purchase price is very very questionable. Especially in the light of manufacturing defect and long silence from maker, following it.
Agree, besides, there is NO guarantee that after the repair, the problem won´t come back soon, as have been proven by some testimonies from users that have taken their iMacs for repair under extended warranty plan only to find with dismay that the lines came back after a short period of just one or two moths later, which in my opinion is telling us that the problem might not be the LCD itself, BUT some other component that has gotten old and is causing the lines failure -
Jul 11, 2008 2:30 AMby Komkommer,In my country we have a 2 year warranty. Apple or not. If I discover a vertical line after 23 months, the Appl,e store will fix it or give me a new iMac. It's against the law if they don't
You might want to check your local laws? Normally a product doesnt fail during the first 2 years. I have yet to purchase a product which fails during the first two years. This Apple computer doesnt feel like it will last that long. And I've bought some cheap toyish stuff in the past!! -
Jul 12, 2008 9:08 AMby lion10,edis wrote:
Perhaps it would be helpful to know, that my particular serial is of W8605xxxU2N range, what is exactly current wave of falling down screens - pity, do not see them in arranged program yet. For my warranty repair, I see LCD being awaited from supply chain, that must be defective part.
Really interesting, the serial of my 17” iMac is also W8605xxxU2N.edis wrote:
... I think this position is unnecessary: you have had your deal by exchanging money for goods. 100% of price? That should be enough.
It was not supposed, nor were you warned, that those goods will last you ONLY for warranty term. If some manufacturing defect leads to obvious state of serie of product HAVING this hidden "quality" - there is no need for you to imagine having 50% of Apple share to cover that accident. We know, and were happy, Apple does good, but being capable, it especially has something to obey. ...
Well, yes, that’s absolutely right, - theoretically. Practically, the situation is unfortunately in many cases not so logical. For example you truly find “iMac fanatics” on the web who effectively repair their Mac 100% on their own costs. Alternatively you find a lot “Apple follower” which simply buy a new Mac. How a person in such situation reacts, simply depends on the insensitivity of their “iMac-Apple correlation”. (Some person might prefer to be married to their iMac or Apple…)
Whatever as you, I have clear principles, - and so before buying a new Mac, or reparation fully on my own costs, I will shift to anti-Apple Dell Computer…. However if there might be a chance to alter Apple’s position in my case, I am in contrast to you absolutely willing to make some kind of a “balanced deal”….
At last a little recommendation, everyone who have one of these “cursed” iMac series (like early 2006) models within warranty, should conclude immediately an Apple Care Protection Plan. -
Jul 16, 2008 3:10 PMby edis,Well, my iMac came back, with all former fit and outstanding uncertainty of it lasting much longer, than passed minimal warranty of 12 months (I have not experienced ANY SHORTER for that kind of equipment, BESIDES).
Contrary to your readiness of doing some sort of balance, I am as demanding, as it has to be for being engineer, that I am: user's or wear faults should be covered by user, not design or manufacturing defects (and especially in the case of unpoor company).
I do not trust in Apple product anymore, sorry for having that state of affairs, wished for better.
