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<font color="blue">Accessing iTunes Store</font>

29894 Views 204 Replies Latest reply: Jul 12, 2008 9:02 AM by 56DCT56 RSS
  • Alexroet Level 2 Level 2 (320 points)
    great... I have to leave for the airport in 3 minutes, and won't be able to sync til I get back- so I am now phoneless for a week?! DAMMIT
    20" iMac (Intel 2.33), MBA 1.8/80, Mac OS X (10.5.3)
  • trojanhunters Calculating status...
    Currently Being Moderated
    Jul 11, 2008 6:59 AM (in response to Alexroet)
    I just disconnected and tried to reconnect and now I get an error message when I try to connect

    DO NOT disconnect or you are in deep **
  • Boberino Calculating status...
    Currently Being Moderated
    Jul 11, 2008 6:59 AM (in response to Alexroet)
    Welcome to the new Apple iBrick. You'd think there would be a way to get back to the older version!!!!!!!!!!!
    Quad-Core Intel Xeon with 2 - 3 GHz Processors (Mac Pro), Mac OS X (10.5.2), 4gb RAM
  • AARod Calculating status...
    Really? I just did and it just goes back to "Accessing blah blah blah **** you" message.
  • CincyRed Calculating status...
    I did what you said and now I can only make emergency calls and when I reconnect to itunes I get "An unknown error occurred (-9838).

    What is going on?
    2.16 GHz ICD 17", Mac OS X (10.4.8)
  • Joel Pro Calculating status...
    The error you speak of says it's a problem with iTunes' Store. So I'm sure your phone is fine. That is probably something Apple did to stop all the incoming server requests for a while.
    Mac Pro, Mac OS X (10.5.3), 30" monitor, iPhone, MacBook
  • dogpaw1 Calculating status...
    Currently Being Moderated
    Jul 11, 2008 7:04 AM (in response to CincyRed)
    Same here. Don't know if I should disconnect the phone or not...
    Same error code 9838.
    Macbook Pro, Mac OS X (10.5.4)
  • nikey33 Calculating status...
    i just rang apple as my iphone got 2 error messages while trying to download 2.0 so i restored it i did everything it told me too, now i have a iphone with slide to emergency and the usb to cd, apple said itunes is down and 2.0 not available till tomorrow, as it recognises my iphone but the main screen is a blank screen with just the word iphone written on it, apple told me to keep trying every 30 mins but basically its gone mental the whole world is trying at the same time to do two things, update to 2.0 and activate their iphone 3g's and it cant cope....good old apple NOT...so fingers crossed it works soon but dont bet on it
    Macbook, Mac OS X (10.5.4), iphone 8gb ,ipod touch 8gb
  • lappygirl Level 1 Level 1 (90 points)
    Currently Being Moderated
    Jul 11, 2008 7:05 AM (in response to Alexroet)
    I just got off of the phone with iPhone tech support. (had to use my landline!)

    After a 20 minute wait, I got to talk to Ashley. She said there are 1100 people on hold and everyone she talked to so far is having the same "accessing iTunes" problem.

    She said DO NOT disconnect your phone. Intead, when you get the message saying it timed out, click ok. Then click on any other heading, Music for example, in your itunes. Then go back and click on your iPhone icon.

    Keep doing this repeatedly to keep your place in line.

    I did this for the past 10 minutes STRAIGHT through and I am now done!!! Honest to god! I dont know how to do screen shots or whatever, but I'm done.

    FYI...I called off sick! I thought I was done earlier and was about to leave when the whole "accessing iTunes" debacle began!
    HP Pavilion, Windows XP, I love my iPhone!
  • harbob Calculating status...
    I am now the proud owner of the new Apple iBrick (it was one an iPhone, now it's just a desk ornament). I am glad to know that I can use it to call 911 after my office co-workers collapse from laughing at the useless Apple rollout procedure.

    Best comment of the day from the guy in the office next door --- Vista may be a bad OS, but at least it never trashed my cell phone. Can't say the same for Apple!
    15" MacBook Pro, Mac OS X (10.4.7)
  • chapkit Calculating status...
    I believe you are not providing accurate advise. This workaroudn step does not work on my phone because the 2.0 software did not complete itself by finishing the "Accessing iTunes store" process.
    Dell 8300, Windows XP Pro
  • Ran007 Calculating status...
    I spoke too soon - Iphone Back online! I'm impressed with Apple's restore functionality!
    Apple IIc, Other OS, with mouse and monochrome 9" display
  • brett24 Calculating status...
    20 minutes waiting to "access the store" my iPhone just started communicating again with my Mac and restoring...the phone is now showing "Sync in Progress"
    MacBook Pro, Mac OS X (10.4.10)
  • GaryFL1 Calculating status...
    Currently Being Moderated
    Jul 11, 2008 7:07 AM (in response to harbob)
    could it be....seems to be.....maaaybe working (its thinking at least now)
    24" 2.4 Aluminum iMac 320GB (4GB RAM), Mac OS X (10.5.3), 15" Alum Powerbook, iMac G4, iPhone, AppleTV, (3) PC's
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