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<font color="blue">Accessing iTunes Store</font>

29899 Views 204 Replies Latest reply: Jul 12, 2008 9:02 AM by 56DCT56 RSS
  • Jase from Oklahoma Calculating status...
    THIS IS F**N RIDICULOUS. I cannot use my phone now until the So called "CONGESTION" clears up. **** POOR PLANNING. Steve jobs...Nicely done. I keep getting the same as everyone else//wecould not complete.... and it is trying to access Itunes store, IPHONE *****
  • Bill Sheehan Calculating status...
    Currently Being Moderated
    Jul 11, 2008 9:04 AM (in response to jebworks)
    This is battered wife syndrome. When everything works perfectly, it's "Three Cheers for Apple, All Hail Steve!" When Apple screws up, it's "I have no sympathy for those who tried to upgrade today..."

    Look, this is Apple's fault. They screwed up. They announced a new product and made it available, and Something Bad Happened. It's NOT my fault, it's NOT the fault of anyone here, it's APPLE'S fault.

    I'm sure there are heads rolling at One Infinite Loop right now, and I'm sure they'll fix it as soon as possible, but let's not cower and apologize for making hubby hit us. The blame is entirely on Apple's shoulders.
    Powermac G5 2 GHz, etc., Mac OS X (10.5.4)
  • jebworks Level 1 Level 1 (30 points)
    This story is all over the internets......on any mac related RSS feed I'm getting!
    Apple the new Twitter - at least for today, it seems....
    MacBook Pro, Mac OS X (10.5.4), 2.16 GHz Core2Duo, 2GB 667 MHZ DDR2 SDRAM
  • peleli Calculating status...
    Footnote: I dowloaded the Apple iPhone1,2-2.05A347restore.ipsw file yesterday, upgraded iTunes to 7.7, and got it all done in about 15 minutes without a hitch.

    i download that file last night too, but when i put my iphone in restore mode, click on option and restore to select the file, it won't let me.

    how do i install this file as i am having the same problem everyone else is having not being able to update my iphone.
    MacBook Pro, Mac OS X (10.5.2), 2.6GHz Intel Core 2 Duo - 2 Gigs Ram
  • Shadraak Calculating status...
    all i'm getting is we could not complete your itunes store request, the network connection timed out, make sure your network settigns are correct and your network connection is active then try again, after accessing itues store is taht what everyone else is getting too? or do i have a diff problem
    Windows Vista
  • elgincombs1980 Calculating status...
    Currently Being Moderated
    Jul 11, 2008 10:19 AM (in response to jebworks)
    Ok. This is the way things should work. Upon first realizing there was a problem, Apple SHOULD have posted it on the FRONT PAGE of their website, as well as a banner in the iTunes store. An alert SHOULD have been given to all existing customers - "A server is down, and could hinder your software upgrade and render your iPhone useless for some time. Proceed at your own risk, or wait until the issue has been resolved."

    Did that happen? NO. So, instead, I - thinking everything was fine - tried to update my iphone today, and it has now been bricked. Thanks, Apple. Who's running the show again? Are we sure you didn't hire some Microsoft employees?

    So, I called 1800MY-IPHONE. After waiting for 30 minutes, the guy I talked to had NO IDEA what I was talking about.

    Great in-house communication! Advisors SHOULD have notified all Customer Service Reps.

    After the guy telling me that it should only be a half hour (an hour and a half ago), he said that if I wanted any more help, I should call AT&T. WHAT?!

    So I did. They laughed at me. Said they couldn't do anything. I asked for a loner phone. They said "Ok, but you'll have to buy it." GREAT CUSTOMER SUPPORT - NOT!

    I use to work retail. And in my experience, the right way to handle this is to admit that there was a problem on their end, and then offer a solution to THEIR PAYING CUSTOMERS. Maybe I should go back to Verizon?????

    Severely Ticked Off,
    An Unimportant iPhone Customer
    PC :*(
  • Bryan Debnam Level 1 Level 1 (20 points)
    So I take it there is no ETA?
    Dual Core G5 Power Mac, Macbook, Iphone 8 gb, Mac OS X (10.4.4), OSX and Vista Ultimate
  • elgincombs1980 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 11, 2008 10:26 AM (in response to Bryan Debnam)
    Sure there is. A half hour. LOL. That's what they told me an hour and a half ago. Although I'm slightly hopeful. My iTunes says that it's trying to connect to the store, and hasn't given me an error yet. It's been like 10 minutes.
    PC :*(, Windows XP, none
  • Apple_Is_PC Calculating status...
    Doesn't work. Tried it already. I get no service!

    CrApple. Maybe Morse Code is a better way to go. Or should I be calling 911 to get this problem fixed. It is the only option. Just goes to show where Apple and all of use are heading. Apple is PC.

    Thank you Apple for making another frustrating day for me. Bring back the green screen.
    G5, Mac OS X (10.5.4), Remember Cha-Ka
  • PastorBob7 Calculating status...
    Currently Being Moderated
    Jul 11, 2008 10:28 AM (in response to robeauch)
    I agree!!
  • RoyceFerguson Calculating status...
    Patience... It can take several tries.. clicking from the iPhone to other items in the iTunes list, but it eventually will get to the server and restore your settings.

    No need to trash iTunes prefs, etc. as it is a server issue. The unknown error (-4) will likely continue throughout the day due to demand.

    I now have an updated OG iPhone! Good times.
    MacBook Pro, Mac OS X (10.5.4), iPhone 2.0
  • Stew75 Calculating status...
    I don't think its fair to criticize iPhone users for choosing to update to 2.0 on the day that it comes out. Part of Apple's sell is that "It Just Works", so naturally you would expect your update to go through without a hitch.

    Apple knows how many phones it has sold and how fanatic it's fan base is. Not many other company's generate the mass hysteria that apple does when they launch a product. So it's easy to assume that a large number of people would be accessing their servers all at once. Specially when you hype something as big as the 2.0 update.

    I too am waiting for my iphone to become "unbricked", so hopefully they get their stuff together by the end of the day.

    So for a company that is able to see into the future and know what its customers want, they should have seen this coming.
    Dual 1.8ghz G5, Mac OS X (10.5.4), 2GB RAM
  • marratia Calculating status...
    What really bothers me is the fact that I can't see any official response from Apple anywhere this site, it should have a Splash message in iTunes Store or in Support iPhone page... not a single 'Reference to this problem', only in Discussions... by users.
    If the system is overwhelmed, then Apple be bold and say, 'Sorry we Screwed Up, we should have put the update to 2.0 for old iPhones a week later, so don't do anything for 1 hour, 2, etc'.
    I wonder all the Doctors that bough the coolest toy in town, the iPhone, a year ago and tried to update.... to 2.0 today.... Is this covered by their insurance? not able to respond to an emergency? Wow. This is a first for Apple, are you following the steps of Microsoft with Vista or what?
    Intel Core 2 Duo, Windows XP Pro, iPhone, iPod, several Intel Core 2 Duo
  • kjk Calculating status...
     Certified wrote:
    You can eject the iPhone from iTunes and download, install and start using iPhone apps by visiting the App Store on the iPhone instead of waiting for iTunes "Accessing iTunes Store..."

    As others have noted, this is just incorrect. The only thing you can do is make emergency calls.
    mac mini 1.42, macbook 1.83, iMac C2D, Alum. iMac, iPhone, Mac OS X (10.5.4)
  • stephb1 Level 1 Level 1 (25 points)
    Nice try, the iphone won't restore. Can't do a darn thing period. Don't you think most of us have tried that?! Even though it is considered a last resort, it's better than having no service whatsoever for hours on end.

    In this day and age, most people rely on their cell phone, iphone or not. It is what it is.
    Dell, Windows XP
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