1 4 5 6 7 8 Previous Next 268 Replies Latest reply: Sep 17, 2008 2:30 AM by AndersK Go to original post
  • 75. Re: An unknown error occurred (6). A solution, anyone?
    Justin Neff Level 2 Level 2 (185 points)
    So anyone have any ideas to pass the time?
  • 76. Re: An unknown error occurred (6). A solution, anyone?
    kdf47 Level 1 Level 1 (0 points)
    I wished I would have read this sooner. Count me in...$20 in January and $10 yesterday....Merry Christmas
  • 77. I talked to apple support and itunes support
    ran6110 Level 1 Level 1 (0 points)
    Well, I've had the same error #6 problem for a day and a half. 2.0 worked fine when I purchased and installed it. This morning I tried to get my latest podcast subscriptions and got a message that iTunes needed to restore my touch. I foolishly let it and that's when the problems started. ITunes said it couldn't update or restore my Touch.

    My Touch won't load the 1.1.4 restore either.

    Called apple support and got no help they cold me to contact iTunes support. I logged in and sent them a detailed message describing the problem and got back the standard list of links.

    I replied with a more detailed step by step of what I've tried and what happened. They replied with a message that basically said they couldn't help and I should contact apple support!

    My touch has worked fine since day one (last december) and now it's dead and I guess with their (apple's) attitude even though their software broke my hardware I don't think I'm going to see a fix anytime soon!
  • 78. I talked to apple support and itunes support
    ran6110 Level 1 Level 1 (0 points)
    Well, I've had the same error #6 problem for a day and a half. 2.0 worked fine when I purchased and installed it. This morning I tried to get my latest podcast subscriptions and got a message that iTunes needed to restore my touch. I foolishly let it and that's when the problems started. ITunes said it couldn't update or restore my Touch.

    My Touch won't load the 1.1.4 restore either.

    Called apple support and got no help they told me to contact iTunes support. I logged in and sent them a detailed message describing the problem and got back the standard list of links.

    I replied with a more detailed step by step of what I've tried and what happened. They replied with a message that basically said they couldn't help and I should contact apple support!

    My touch has worked fine since day one (last december) and now it's dead and I guess with their (apple's) attitude even though their software broke my hardware I don't think I'm going to see a fix anytime soon!

    Message was edited by: ran6110

    Message was edited by: ran6110 I should learn to read before I post...
  • 79. Re: An unknown error occurred (6). A solution, anyone?
    Beansrdone Level 1 Level 1 (0 points)
    Add another name to list. Tried this afternoon, and nothing I do can restore my I pod touch
  • 80. Re: An unknown error occurred (6). A solution, anyone?
    wency_99 Level 1 Level 1 (0 points)
    Add me to the list. I was able to successfully download the upgrade Saturday morning, but it would either give me a (-4) or (6) unknown error code. (-4) when I restore to 1.1.4 and let it sync (and iTunes tries to apply either the Jan update or 2.0, not sure what it's trying to do). (6) when I choose to update. I'm thinking that this is something to do with either iTunes or their server since this is a big update.

    And funny thing is when I corresponded with iTunes support, they reposted the update for me as the iPhone 2.0 update (but just 0.4 KB, that doesn't look right) since that is what registers in the iTunes purchase history.
  • 81. Re: An unknown error occurred (6). A solution, anyone?
    AndersK Level 1 Level 1 (0 points)
    Another name on the list. Under real pressure here, as it's my wife's Touch and she is not happy with me! Especially as the Jan '08 upgrade is gone too.
    One positive note is that I can restore to 1.1.4 without resorting to using a new userid each time. I have dumped the ipsw files onto the Desktop and use Option-click-Restore method to choose the file to restore.
    Have tried with multiple machines, including a PC, and multiple userids.
  • 82. Re: An unknown error occurred (6). A solution, anyone?
    fightingdonkey Level 1 Level 1 (0 points)
    I can be added to this tale of woe

    I've tried updating to 2.0 countless times on four diferent machines (2 Mac, 2 PC) and had nothing but the unknown error (6) response.

    I am a recent switcher to Mac from PC and thus far have loved Apple products for their usability and because it all "just works" - this experience of failing to update my touch is seriously denting my confidence in Apple's competence.
  • 83. Re: An unknown error occurred (6). A solution, anyone?
    Calcichew Level 1 Level 1 (0 points)
    Count me in. Not impressed. I managed to recover it to 1.1.5 with January update.
  • 84. Re: An unknown error occurred (6). A solution, anyone?
    smn198 Level 1 Level 1 (0 points)
    Same here. Not at all impressed. Does Apple monitor this forum? Got back to 1.1.4 but like others have now lost the other apps (January update - mail, maps, etc) which I paid for. Have tried another user and I got to 90% instead of the 30-50% I usually get to with my normal login so I may just keep trying.

    Message was edited by: smn198
  • 85. Re: An unknown error occurred (6). A solution, anyone?
    fightingdonkey Level 1 Level 1 (0 points)
    So this is interesting...

    I reported this problem to Apple by phone yesterday. I was asked to supply copies of the ipodupdater.log files from two different computers used to attempt the update to 2.0

    Today I just got a call saying that 'engineering' has looked at my fault and believe there to be a hardware fault. As result they will be sending me a replacement ipod touch by courier tomorrow. Since my ipod has worked flawlessly thus far and is still doing so on 1.1.4 I feel that this is a bit strange however I not going to pass up a replacement.

    Based on this I reckon you should all log a call with Apple
  • 86. Re: An unknown error occurred (6). A solution, anyone?
    fightingdonkey Level 1 Level 1 (0 points)
    Scratch that! I was given duff information

    Apple is going to send me a box in which to return my ipod touch - they will investigate whether it has an error and then replace if necessary.
  • 87. Re: An unknown error occurred (6). A solution, anyone?
    illinger Level 1 Level 1 (0 points)
    Well, I had a 40 minutes support call today. I told the support guy, i've tried every possible action to solve the problem and yet he tried to let me plug the data cable into another USB port, create a new user account, put the touch into restore mode, reinstall iTunes etc. Obviously, i wouldn't do any of those things because i'v done them several times now, and i told him so. I've also told him, this was also suggested the last time i called the apple support, but he just wouldn't listen.

    This was a very interesting conversation indeed.. And now i'm getting a box for sending the touch to apple for "review". I just hope, they'll not just look if it enters the restore mode and send it back to me with a copy of apple's 2.0 install notes - because the support guy definitely would try this, too. I'll better add a letter in the box, too.

    By the way - the iTunes logfiles from different touches with the error 6 show certain similarities - the end of files always looks like that:

    entering createfilesystempartitions
    creating 1048576 byte wipe buffer
    524288000 bytes written in 221 seconds (2316 KiB/s)
    executing /sbin/newfs_hfs
    Initialized /dev/rdisk0s1 as a 500 MB HFS Plus volume
    creating 1048576 byte wipe buffer
    executing /sbin/newfs_hfs
    Initialized /dev/rdisk0s2 as a 14988 MB HFS Plus volume
    entering restore_images
    executing /usr/sbin/asr
    Waiting for connection attempt from server
    Validating target...done
    Validating source...done
    Warning: the target volume may not be bootable

    Erasing target device /dev/disk0s1...done
    Retrieving scan information...done
    Validating sizes...done
    Restoring ...
    Could not restore - error 1000

    ==== end of device restore output ====
    2008-07-14 21:14:48.118 iTunes.exe[3228:a50]: <Restore Device 01FE3618>: Restore failed (result = 6)
  • 88. Re: An unknown error occurred (6). A solution, anyone?
    Justin Neff Level 2 Level 2 (185 points)
    So I tried to run diagnostics via iTunes on my Touch's connectivity and sync, but it turned out usless because iTunes sayd it can't find an iPhone/iPod Touch.

    So then I decided to run my iPod through a third party firewire and when it connected to iTunes my iPod suddenly backed out of recovery mode, but only to have one strange app. It was a combination basically of music, settings, and safari. So I was scared to open the app so I tried to install 2.0 and my iPod got knocked back into recovery mode.

    I've already tried running diagnostics on my usb drivers, but no updates or problems could be found with any of them.

    I'm going to checkinto the log files too, just to see what I can find.
  • 89. Re: An unknown error occurred (6). A solution, anyone?
    Coldfish-144 Level 1 Level 1 (5 points)
    Being looking at the update log. Itunes is looking for files that are not there, then try and failing to download them. Should I have the files, is vista stoping the creation of the files?

    2008-07-15 17:52:58.329 iTunes.exe[4272:144c]: restore library built Jun 20 2008 04:08:55
    2008-07-15 17:52:58.527 iTunes.exe[4272:1424]: unable to open C:\ProgramData\Apple Computer\iTunes\iPod Temporary Files\Firmware\device_map.txt: No such file or directory
    2008-07-15 17:52:58.528 iTunes.exe[4272:1424]: board config = n45ap
    2008-07-15 17:52:58.528 iTunes.exe[4272:1424]: DFU file = C:\ProgramData\Apple Computer\iTunes\iPod Temporary Files\Firmware/dfu/iBEC.n45ap.RELEASE.dfu
    2008-07-15 17:52:58.528 iTunes.exe[4272:1424]: WinDFUUpload: uploading: C:\ProgramData\Apple Computer\iTunes\iPod Temporary Files\Firmware/dfu/iBEC.n45ap.RELEASE.dfu
    2008-07-15 17:52:58.528 iTunes.exe[4272:1424]: OpenDeviceByPath: \\?\USB#VID05AC&PID_1227#CPID:8900_CPRV:20_CPFM:03_SCEP:04_BDID:02_ECID:00000316C41003CEIBEC:1#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
    2008-07-15 17:52:58.529 iTunes.exe[4272:1424]: DownloadDfuImage: CreateFile failed, file: C:\ProgramData\Apple Computer\iTunes\iPod Temporary Files\Firmware/dfu/iBEC.n45ap.RELEASE.dfu
    2008-07-15 17:52:58.529 iTunes.exe[4272:1424]: DownloadDfuImage: complete, result: -3
    2008-07-15 17:52:58.529 iTunes.exe[4272:1424]: WinDFUUpload: upload complete
    2008-07-15 17:52:58.529 iTunes.exe[4272:1424]: WinDFUUpload: DownloadDfuImage failed, path: C:\ProgramData\Apple Computer\iTunes\iPod Temporary Files\Firmware/dfu/iBEC.n45ap.RELEASE.dfu
    2008-07-15 17:52:58.529 iTunes.exe[4272:1424]: <DFU Device 03CA4650>: DFU failed (result = -3)
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