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7812 Views 30 Replies Latest reply: Sep 16, 2008 7:48 PM by Skull0Inc
Currently Being ModeratedJul 14, 2008 6:43 PM (in response to Wildboyagus)I get that too when syncing. I think it's trying to install either the Jan update or the 2.0 upgrade but errors out. Apple doesn't seem to know how to fix it as I have emailed them so many times about the problem. I tried to call them, but since I am not in the US, the phone line connection is garbled. I think it's related to error code 6.
I'm assuming that your iPod Touch is older than those that came out with the 32 GB version?Sony VAIO FE, Windows XP Pro
Currently Being ModeratedJul 15, 2008 4:06 AM (in response to Wildboyagus)I'm having the same issues. Error (6) when trying to upgrade to 2.0. Also (-4) now when syncing 1.1.4. But 1.1.4 works on my iPod Touch, with the minor exception that the iPhone apps I got when I originally purchased 1.1.4 for $20 (email, etc) are now gone. I paid the additional $10 for the 2.0 upgrade for the privilege to have those apps removed, LOL. I know they'll be back with 2.0.
I do have an older iPod Touch. I bought it shortly after they came out.
I was on the phone with tech support and an iPod Touch Product Specialist yesterday (Monday). I was told they are aware of the issue and working on it. When I'm trying to install 2.0, it hangs for several minutes on "verifying iPod software". I was told that it is attempting to ping the Apple servers at that point to validate my install and that I paid for it, but the servers are either overloaded or something else is wrong and this step fails. I tried it at 3 AM Eastern time Sat night/Sun morning and that still failed, I'm guessing the servers weren't overloaded at that time. Hopefully they will have it resolved soon. GManDell Inspiron 530, Windows Vista, iPod Touch 16GB
Currently Being ModeratedJul 16, 2008 10:47 AM (in response to pzwhite)I'm having the same problem. Older Ipod Touch. Tried three different computers, two operating systems.
FYI I loaded Itunes 7.6 on my laptop, and it was able to load 1.1.5 Firmware with the software updates.
I think we are stuck until Itunes 7.8 firmware 1.2.1 is released.
What Firewall/Antivirus software are people running?
I'm using Microsoft Onecare Live. I tried disabling it, but it didn't help.Self built, Windows Vista
Currently Being ModeratedJul 16, 2008 12:49 PM (in response to Wildboyagus)OK, after trying about 20 times with all the combinations on the Apple "error 6" page I've had enough. I've reported a problem in the iTunes store & would encourage everyone who has got this error to do the same - Apple needs to know there is a real problem with this 2.0 release.
I've asked them to credit back my payment for this unusable software.
Maybe I'll consider upgrading it again once they come out with a fix for this.
Edit: never had a problem restoring back to the old version of the software so the only thing that is broken is this 2.0 release.
Message was edited by: Mike - aliasG5 Quad, Mac OS X (10.5.4)
I took my iTouch to the apple store and they could not correct it, they gave me a new iTouch I have the replacement plan. I went home and it all synced up just fine, so it may be in the iTouch itself.
Also if you use a windows, I suspect it is the windows - why not switch to a modern computer like Mac and stop with the jurassic era computer system known as windows??
Currently Being ModeratedJul 16, 2008 5:59 PM (in response to Mike - an alias)I too just tried updating the firmware of my 1st gen ipod touch 16GB from 1.1.4 to 2.0... and have the unknown error occured (6) problem... and now i am unable to restore it after trying 7 times ... it is bricked. And i paid $9.95 for the 2.0 update just to have my ipod touch bricked.
Anyone has any idea how to unbrick my ipod touch? Its very frustrating.Windows XP Pro
Currently Being ModeratedJul 16, 2008 6:43 PM (in response to Wildboyagus)I also have the "unknown (6)" error. I tried to upgrade my 16G to 3 different machines, all with the same results.
I did report the problem to apple, and they refunded my $9.99 for super monkey ball, but have so far ignored my refund request on the 2.0 bricking software. I've also lost my $20 January upgrade.
For those with "bricked" iPods: add a new user account to your windows machine. This will re-load iTunes 7.7 and allow you to put firmware 1.1.4 back on your iPod.
After you get your firmware downgrade, you'll have to log back on to your original user account in windows and reload your songs.
Lets hope that Apple will get 2.1 firmware out soon!!!Windows XP
Currently Being ModeratedJul 16, 2008 6:52 PM (in response to Clybdav)Thanks for the tip. will try it and revert if it works for my ipod touch.
i dont mind going back to 1.1.4 but Apple should refund me $9.95 for the un-upgradeable 2.0 ... also i heard 1.1.5 is out, is it safe to update to this version?Windows XP Pro