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AppStore problems; Apps don't launch

12153 Views 49 Replies Latest reply: Nov 10, 2008 6:49 PM by ushkdavid RSS
  • k1ngk0ng Calculating status...
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    Jul 15, 2008 4:47 PM (in response to Mark Round)
    Hi all,

    I have been having the same issue as well.
    My workaround for this is to turn the phone off completely and restarting it. Once I restart it everything works fine.

    However after I run a bunch of apps, the problem will start to appear again in which case I have to reboot the phone again. Its kind of pain.

    To turn the phone off, press and hold the "sleep" button till the option to power of the phone is displayed. Then turn back on by pressing the button again till the apple logo appears.

    Hope this helps. And if anyone know of a better fix out there, please share.
    iPhone, Other OS
  • MrBoBo Calculating status...
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    Jul 15, 2008 5:25 PM (in response to Mufus)
    Do you have any information that this procedure permanently fixes the app no-launch problem? I'm not sure how interesting this is if apps break again in an hour ... or even every other day.

    Sadly, this really puts a damper on being able to use Flashlight in an emergency... o.0 ...without my iPhone apps, I may have to go level my 400th Hunter...
    Windows XP
  • MrBoBo Level 1 Level 1 (0 points)
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    Jul 15, 2008 6:00 PM (in response to Mufus)
    Bah! Sorry for the duplicate post. The first post crashed. The second post went through. Five minutes later the fist post shows up. Go figure.

    Message was edited by: MrBoBo
    Windows XP
  • devanssjc Level 1 Level 1 (0 points)
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    Jul 15, 2008 7:42 PM (in response to Mark Round)
    I had the same problem with all apps starting Monday (I have a 2G 8GB). Before that, they all worked since Friday. I fixed it today by deleting the apps from the iPhone and then resyncing with iTunes, which reloaded them. The following apps were fixed using this method:

    Remote, eBay, Truveo, Cro-Mag, and Monkey Ball.

    I did these sequencially, resyncing after deleted each item. Only after I deleted the app and then reloaded it from iTurns did it start working.

    Before this, I tried reloading my phone yesterday, and that didn't do it. I've also rebooted the phone, to no avail. The method above is the only thing that has worked, and I suspect the problem will eventually return. I'm guessing, but I think apps are getting corrupted, and thre will be a new update eventaully to fix this.
    Macbook Air, iPhone, HP desktop and laptop w/XP, Mac OS X (10.5.2)
  • djholla Level 1 Level 1 (0 points)
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    Jul 16, 2008 3:16 AM (in response to djholla)
    Avantar found the solution today for my crashing OneTap Movies app. Turns out that it was using the clock in 24 hr mode that was causing the app to crash. Turning that off (and reinstalling the app for good measure) solved the crashing issue for me. I'd be interested to know if this works for anyone else.
    Mac OS X (10.5.4)
  • hejish Level 1 Level 1 (0 points)
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    Jul 16, 2008 8:24 AM (in response to Mark Round)
    When I buy an app, I do it on my iphone. When I sync with my computer (I plug in often to recharge) any new apps are:
    1) copied to my computer's itunes "backup" of apps
    2) no longer work on my iphone.
    I delete the new apps, then re-add them to the iphone, and they work.

    I would typically state that this is not what I would expect from an apple system, but after spending 2 hours bouncing from AT&T and apple care to get voicemail activated, I'm not so sure...
    MacBook Pro, Mac OS X (10.5.4), New as of August, 2007
  • unknown8bit Level 1 Level 1 (110 points)
    Currently Being Moderated
    Jul 16, 2008 8:29 AM (in response to djholla)
    ah, this worked for me as well! although i'd really prefer my 24 hr clock, having a functional app i had paid for is good, too.

    thanks for the heads up!
    MBP 2.5 / PB G4 1.5 / MDD G4 1.25 DP, Mac OS X (10.5.4)
  • MrBoBo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 16, 2008 9:00 AM (in response to devanssjc)
    Well, I tried your delete and resync method. I get the following message from iTunes:

    Some of the applications in your iTunes library, including "xxxx", were not installed o the iPhone "MrBoBo's iPhone" because you are *not authorized* for them on this computer.

    What the ....? I bought the apps from my iPhone. A few days ago, I synch'ed them to this computer with no problem. Yesterday, I restored my iPhone from this computer with on problem (and, yes, the apps were restored to my iPhone). Now, synch wants to tell me I can't put them back on my iPhone after a delete? Whatta joke. And, true to form, Apple's error messages provide no help in resolving whatever problem iTunes is having.

    I'm definitely not buying any more of these tweeky apps. The operating system (iPhone's) can't even handle them and iTunes support of them is a joke.

    Update: Okay, so I went to iTunes->Library->Applications and clicked on an app. I get a prompt asking if I want to authorize this computer for the apps. I say yes and get a message that "5 of 5 computers" are now authorized. I've never done any app authorization for any of my computers. What's more, this computer was already authorized for all music and video I purchses from the iTunes store. Nice.

    I then try to resynch and:

    The application "iMahjong" was not installed on iPhone "MrBoBo's iPhone" because *an unknown error occurred* (0xE8000022).

    ahahahahahahha go go iPhone, iTunes, and iPhone apps... you're the bestest. ahahahhahaha

    Message was edited by: MrBoBo

    Message was edited by: MrBoBo
    Windows XP
  • schmuck Calculating status...
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    Jul 16, 2008 1:20 PM (in response to hejish)
    I had these problems after trying to download apps for the first time to a EDGE iphone, first of all i had to upgrade to 2.0, then download apps, paid for and free.

    After sync, they appeareed ok on my iphone homescreen but when i launched them the screen went black for 2 seconds then reverted back to homescreen.

    Annoyed, I called o2 first, they were no use, just told me to restart fone, to no avail, then told me to call apple.

    So I did, I tried a soft reset as they suggested, again did not work.

    But they suggested I simply delete all 3rd party apps from iphone then re-sync to itunes on my home computer.

    I finally got home and tried this and lo and behold they all now work.

    So thanks apple.

    I do think that the problem for me arose when i synced after downloading he apps, as it seemed to take about a half hour, very slow.

    So i kinda knew somthin was wrong.

    But anyways, hope some others can try this before a hard reset which would mean losing contacts, messages, email login info, wifi login info, photos etc.

    Hope i save some of u some time.
    Windows Vista
  • MrBoBo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 16, 2008 4:19 PM (in response to schmuck)
    In re to:

    I finally got home and tried this and lo and behold they all now work. So thanks apple.

    Yes, Apply, thanks for requiring us to drive home or otherwise stay near our computers to keep iPhone apps working... =P
    Windows XP
  • devanssjc Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 16, 2008 4:24 PM (in response to schmuck)
    I did find the same solution as you, which I posted yesterday earlier in this thread (its about 3 items up from your posting). I would add that I also found I had to reauthorize one of the applications in iTunes, but I think that is a separate problem unrelated to applications not launching.
    Macbook Air, iPhone, HP desktop and laptop w/XP, Mac OS X (10.5.2)
  • ShmooInVA Calculating status...
    Currently Being Moderated
    Jul 16, 2008 5:29 PM (in response to Mufus)
    It works. One additional item - when you re-sync with iTunes that second time it asks you to accept the terms and conditions, my husband and I have both fixed our apps by accepting the T&C that first time. All other apps downloaded to iphone or itunes now work - no issues!!!

    It the Terms & Conditions acceptance that is the hang-up when downloading apps from iphone - it doesn't prompt you to accept.

    Hope this helps everyone.
    Mac OS X (10.5.4)
  • Bunnyturd Calculating status...
    Currently Being Moderated
    Jul 17, 2008 9:06 PM (in response to Mark Round)
    2.0 software is so buggy when it comes to running apps it is simply unacceptable.

    App bounce back to home screen
    Phone stuck in Apple logo screen
    Incomplete app install that keeps trying to install only to slow down the phone
    Applications that won't delete

    Multiple hard reset and complete restore only resolve some of the above temporarily.
    This is the most bug filled software release by Apple in a long time.
  • Ken Loh Level 2 Level 2 (295 points)
    Currently Being Moderated
    Jul 19, 2008 4:22 PM (in response to Mark Round)
    I just started having this problem as well. Wondering if any one else is getting the following error when the sync starts:

    The application MDCrashReportTool quit unexpectedly

    I get that every time I start a new sync so I'm wondering if it's related.

    What really annoys me is the fact that every time I sync now, iTunes wants to do a backup...and that takes a long time.
    2.3GHz Dual Core PowerMac G5 / 15" 2.3GHz MacBook Pro / iPhone 8GB, Mac OS X (10.4.10)
  • Ken Loh Level 2 Level 2 (295 points)
    Currently Being Moderated
    Jul 19, 2008 4:26 PM (in response to Ken Loh)
    alright, simple solution for me...somehow, the "sync applications" button on my iTunes got unchecked, so they weren't syncing, or I suppose the authorization got removed.

    probably wont solve it for everyone, but mine is back to normal now.
    2.3GHz Dual Core PowerMac G5 / 15" 2.3GHz MacBook Pro / iPhone 8GB, Mac OS X (10.4.10)

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