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Music Purchased Via iPhone Disappears!

9383 Views 27 Replies Latest reply: Dec 27, 2008 11:19 AM by naruttebayo RSS
  • etkal Level 1 Level 1 (20 points)
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    Jul 29, 2008 6:56 AM (in response to Eric Lamont)
    I just got an iPhone 3G last week. I sync music with my home computer, and contacts and calendar with my work computer. I bought one song on my phone and when I synced at home it transferred. A couple of nights ago I bought two more songs from the phone but had not yet synced on my home computer. Last night I noticed that those two songs had disappeared.

    I also note that I never got an email receipt for those two songs (I did for the first and had purchased more via computer after that). Perhaps it does not "commit" iPhone purchases until you sync with your "music" computer? Perhaps syncing even contacts/calendar with a different computer causes the issue?
    HP, Windows Vista
  • etkal Level 1 Level 1 (20 points)
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    Jul 31, 2008 9:06 AM (in response to etkal)
    Ok, so now the two songs showed up on the latest email receipt from Apple, so I clicked on the "report a problem" link. However, all that did was open iTunes and show my purchased page where there was only a "done" button. So I apparently can't really report a problem and don't have those songs that I bought...
    HP, Windows Vista
  • SeaEagleBoy Calculating status...
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    Aug 1, 2008 6:53 PM (in response to etkal)
    I have the same Issue. Bought an Album and a Sinle through my Iphone, Downloaded and now has dissappeared. In Itunes it doesn't even show in my Purchases. Only Evidence I purchase sit is in my Itunes Invoice. I have reported the problem, waiting for the response. They better let me redownload it!!!
    Iphone 3G / Win XP, Windows XP
  • Chester68 Calculating status...
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    Aug 2, 2008 10:47 AM (in response to Eric Lamont)
    Answer appeared on another thread in the discussion boards. If you have the iphone set to manually manage music, don't force a sync of the music library or you'll erase the purchased song. Instead, go to the "File" menu and select "transfer music purchased from", and it'll just transfer the songs purchased from the iphone to main itunes library.

    If it doesn't work first time, try reconnecting iphone or restarting itunes.
  • etkal Level 1 Level 1 (20 points)
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    Aug 16, 2008 7:53 AM (in response to etkal)
    Ok, so there's another "report problem" link for each song in the invoice. I used that and was reimbursed for one of the songs (since I re-downloaded both), still waiting on the other. However yesterday I discovered that another purchase also has disappeared as well.

    I think it might have to do with syncing with two computers (I sync calendar and contacts at work, music at home).
    HP, Windows Vista
  • Oliver\'s Dad Calculating status...
    Currently Being Moderated
    Aug 22, 2008 6:38 PM (in response to Eric Lamont)
    Same problem, but I noticed only two songs disappear - both purchased on the same day and disappeared on the same day, about 10 days after purchase. Also, both songs disappeared from my computer and my iphone.

    Unlike some of the other users, I think I purchased these songs using my computer and transferred them to the iphone.
    Powerbook G4, Mac OS X (10.5.4)
  • Erik Johansson Calculating status...
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    Aug 24, 2008 5:20 AM (in response to Eric Lamont)
    I had the same problem today – purchased an album on my iPhone, then when I connected it to my mac to transfer some more music, the purchased album was gone.

    I manually sync my music on my home computer. At work I sync podcasts with my iPhone.

    I have bought music at work once too, but that transferred back properly.

    I honestly think it's nuts that you can't download an album again without paying. If the computer is authorized to play my purchased music then what's the problem??
    MacBook, Mac OS X (10.5.4), iPhone 3G, OS 2.0.2
  • Nick Pestov Calculating status...
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    Oct 13, 2008 5:45 PM (in response to Erik Johansson)
    I had the same problem.
    I purchased an album on iTunes Wifi store about 10 days ago, yesterday it disappeared. But the wierd thing is, that only that album disappeared (I have purchased more songs after that on the wifi store).

    I would never think I'll have such problems with iTunes or Apple at all. I'm really disappointed.

    One more thing that started happening a couple of days ago: I purchased a music video on iTunes (home computer) and dragged it on to my iPhone. A couple of hours later the video disappeared from my iPhone. I dragged it again. After a while it disappeared again. and so on..
    I manually manage music and videos on only 1 computer.
    Dell Inspiron 6400, Windows XP Pro
  • matlikeadoor Calculating status...
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    Oct 23, 2008 3:13 AM (in response to Eric Lamont)
    It would seem that if you simply go to your menu bar in iTunes and choose

    File>Transfer purchases from "youriPhonesName"

    before syncing with your computer you should be ok. This may require that you disable automatic syncing (of all content from the iPhone by unchecking "automatically sync when the iPhone is connected" from the "Summary" tab, not just music. It sounds like most of you are already manually managing your music).

    hope that helps
    MacMini 1.66 GHz Intel Core Duo, Mac OS X (10.5.5)
  • Rand007 Calculating status...
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    Oct 27, 2008 10:40 AM (in response to Eric Lamont)
    I've had the same thing happen to me with an entire album and a number of singles. I purchase them on the iPhone then synch with the only PC I use for synching and they all disappear. I manually manage my music as well.

    This is extremely frustrating. Does anyone know if Apple has a planned fix or how they are responding to this bug?
  • Rand007 Level 1 Level 1 (0 points)
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    Nov 2, 2008 6:27 AM (in response to Rand007)
    Anyone have any solution to this? Apple???
  • Rugbyaddict Calculating status...
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    Nov 2, 2008 5:56 PM (in response to Eric Lamont)
    I have had this happen to me and i would like to know how to get it back...where do I contact apple to get this music again? Do I just email them or is there a specific email address or thing to do?
    Windows XP Pro, home-built
  • naruttebayo Calculating status...
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    Dec 27, 2008 11:19 AM (in response to Eric Lamont)
    Same problem with 2 of my songs (that I know of). I used the "Report a Problem" link and they allowed me to redownload the songs -- judging by the age of this topic though, this problem has been going on for at least 3 or 4 firmware versions, so Apple really should get on fixing this bug
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