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itunes 7.7.1.11

4986 Views 32 Replies Latest reply: Aug 21, 2008 5:09 AM by MotorcyclesFish RSS
  • d4n131m3j14 Calculating status...
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    Aug 4, 2008 11:13 PM (in response to Anna Sandham)
    I installed today and it freezes every time i try to close itunes on my 64 bit vista (64bit itunes). I reinstalled about 6 times.. I thought it was my new computer (bought it yesterday) but now I see It's apple's BS.
    Gateway GT4230m, Windows Vista, Vista Home Premium 64 bit - Core 2 Quad 2.4GHz - 4Gb RAM - 500x2Gb HD - GeForce7100
  • ManyComputers Calculating status...
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    Aug 5, 2008 4:30 AM (in response to Anna Sandham)
    Itunes 7.7.1.11 removed most of my paid applications and then told me some of the itunes songs were not authorized for my computer and did not load them. It took an hour to restore and is still holding two of my songs hostage. It really ticks me off because the songs it is holding hostage I paid for twice already because of the stupid "not authorized for your computer" message.

    Any response from Apple?
    Dell XPS 420, Windows Vista, Vista, Dell, 1st Gen iPhone
  • cocomo Calculating status...
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    Aug 5, 2008 5:28 AM (in response to ManyComputers)
    Ah-haaaaaaaa! See what you mean! Complete BS! Same here - can't authorize the WHOLE ALBUM I just PAID FOR last night and I'm screwin' about it! Sick of them messing people around . . and then not rectifying problems - leaving us here all frustratd. I've even considered purchasing again - but don't wanna throw away any more of my money!
    G4 Powerbook, Mac OS X (10.4.7), iPhone
  • Cavalier08 Calculating status...
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    Aug 5, 2008 9:25 PM (in response to riclaso)
    I did all of that and it worked...briefly. Either me closing the ipod drivers notifier when it was done installing refroze iTunes, or it froze again on its own. I repeated the uninstall-clean-reinstall and now iTunes is back doing the same old thing, pretending to sync and then ignoring the iPod after about 10 seconds of nothing.

    I guess I will just wait for the next "fix" to be released by Apple.
    Dell Inspiron E1705, Home Premium/iPod Classic
  • saandahn Calculating status...
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    Aug 6, 2008 2:32 AM (in response to Anna Sandham)
    Here's the fix for iTunes 7.7.1.11 freezing when you're trying to shut it down, if you're using Eset Nod32 antivirus program. I tried it myself and it worked perfectly.

    http://www.eset.com/support/kb.php?option=com_kb&Itemid=29&page=articles&article id=760
    PC, Windows XP
  • Edward J-M-A Level 1 Level 1 (0 points)
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    Aug 6, 2008 3:43 AM (in response to ManyComputers)
    It should be possible to rectify double, triple, etc. purchases through the iTunes support site afterwards. You can ask to remove them and have them credited on tour account again.
    I've seen the possibility once, but I can't remember the link.

    Good Luck.
    Fujitsu Siemens, Amilo A 2000 XP, Windows XP, Build '02-'03, AMD Athlon XP-Mobile
  • Edward J-M-A Level 1 Level 1 (0 points)
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    Aug 6, 2008 3:45 AM (in response to saandahn)
    I'm using's 'Eset NOD32' intivirus indeed. I'll try the link and see if it works.

    Thanks!
    Fujitsu Siemens, Amilo A 2000 XP, Windows XP, Build '02-'03, AMD Athlon XP-Mobile
  • d4n131m3j14 Level 1 Level 1 (0 points)
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    Aug 6, 2008 7:37 PM (in response to saandahn)
    Wow that was totally unexpected.. But it did solve the problem.
    Thanks!
  • sjohnson717 Level 1 Level 1 (60 points)
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    Aug 6, 2008 9:25 PM (in response to Anna Sandham)
    A friend got this in email from iTunes support:

    "I do want to apologize again for the inconvenience. The issue that your account is facing is a fairly widespread error for which has affected many of our customers. In order to correct the error with your account, I am having it looked at by an engineer..."

    So it appears that they know about the problem. Good news. Hope they fix it soon.
    many PCs, Macs, and iPods, Mac OS X (10.4.6)
  • stephen w Level 1 Level 1 (5 points)
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    Aug 6, 2008 10:33 PM (in response to sjohnson717)
    My new policy saved me this time! Don't download ANY updates til the coast is clear. And clearly it's not clear for 7.7.1.11!!!
    MacBook Air 1.8ghz/64gb w/SSD, Mac OS X (10.5.4), iMac Aluminum 20"/Time Capsule 1TB/160gb ATV/Bose QC3's/White iPhone 3G
  • JustinStolle Calculating status...
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    Aug 7, 2008 9:19 AM (in response to stephen w)
    For the record, I just installed this update, and had no issues with either iTunes itself nor syncing an 80GB iPod Classic or iPod Touch. Keeping my fingers crossed...
    Windows XP Pro, iTunes 7.7.1.11
  • sjohnson717 Level 1 Level 1 (60 points)
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    Aug 7, 2008 9:25 AM (in response to JustinStolle)
    Very curious indeed. I hope it continues to work for you.

    I have found that content purchased after 8/1 works; older content doesn't--for me.
    many PCs, Macs, and iPods, Mac OS X (10.4.6)
  • Ivan Wong (HK) Calculating status...
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    Aug 8, 2008 7:25 PM (in response to Anna Sandham)
    I'm also using NOD32...
    Just exclude C:\Program Files\iTunes\iTunes.exe in IMON
    Then everything work fine 8-)
    Thanks so much!!!
    Intel, Nil
  • ppcx Calculating status...
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    Aug 8, 2008 7:48 PM (in response to Anna Sandham)
    This happens to me, too, with my new iPhone 3G after updating to 7.7.1 on a Mac. In my case the Sync In Progress (SiP) screen would appear for a few seconds and then go away while iTunes keeps thinking it is still backing up or syncing or whatever it was thinking it was doing.

    I ended up restoring two folders on my Mac from my Time Machine backup to take iTunes back to 7.7 and I can sync again. I'm staying at iTunes 7.7 and iPhone 2.0 (not 2.0.1) for now.
    G4/533, Mac OS X (10.5.4), also MBP 2.4 10.5.4, itouch, iPhone 3G

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