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22789 Views 82 Replies Latest reply: Aug 25, 2008 7:47 PM by robmatz
Currently Being ModeratedAug 18, 2008 6:38 AM (in response to hel0108)Hi I live in Shanghai. (American using my US credit card and mailing address). Yesterday my iTunes was working. I was able to download Podcasts and videos.
Today, I'm getting the same error message as you: "iTunes could not connect to the iTunes store. An unknown error occurred.(-4)"
It's been raining a lot and thought it might be a power surge problem or a problem with my wireless setup (Airport Express), but now since you're having the same problem, I think the server is down OR iTunes is being blocked in China for some reason.
Anyone else in China having this problem? I have to download episodes 16-20 of Stephen King's "N". Help!Mac Mini, Mac OS X (10.5.4)
Currently Being ModeratedAug 20, 2008 5:54 AM (in response to hel0108)I'm also in Shanghai with the same problem. Access to the US iTunes store is blocked. Yesterday was fine, today I am blocked. Judging from the Aussies experience with access being blocked for a week it doesn't look hopeful that this will be fixed anytime soon.
<Edited by Moderator>MacBook Pro, Mac OS X (10.5.4)
Currently Being ModeratedAug 18, 2008 12:10 PM (in response to hel0108)In simple English (or Mandarin): IT'S A BUG. It's in iTunes 7.6 onwards, afecting users of Mac OS X (Tiger and Leopard), Windoze (XP and Vista and probably earlier OSs).
Whether or not to do with network/security/proxy servers/anything else, is up to Apple to sort in their next release (which judging by the volume of reported problems, will be anytime soon).
Workaround for the moment: click on 'eye' button (bottom right toolbar in iTunes window), drill down to artist or whatever you're looking for using menu hierarchies.
BTW the bug has decided to stay away today, for me (iBook G4 running Tiger 10.4.11, iTunes 7.7.1(11)). But experience suggests that it'll probably be back tomorrow.iBook G4, 1.25 Gb ram, Aiport Extreme, built-in ethernet, 133MHz, Mac OS X (10.4.11)
Currently Being ModeratedAug 18, 2008 5:58 PM (in response to Iain Connell)This is the first time I've ever sent an email to iTunes about an issue. Following is their (absurd) response:
I have verified that the iTunes Store is functioning and accepting connections, which indicates that the issue is related to your internet connection, local network, or your local computer itself. This article outlines some of the likely culprits:
I hope this information has been helpful
I sent him back a note and told him he was an idiot. That won't help either, but it made me feel better. I'm assuming now, as you've indicated, this is some sort of iTunes bug they will sort out sooner or later.MacBook, Mac OS X (10.5.4)
Currently Being ModeratedAug 18, 2008 6:05 PM (in response to Iain Connell)Thanks all! It's nice to know it isn't just me. I assume that apple isn't going to continue with this "head in the sand attitude" as its costing them money... am all set up with new apple TV and cant get on!!
Can one of the China hands help? Once this is fixed will I be able to use my AppleTV with my aussie card out here? I'm assuming yes?
Thanks again!imac 7.1, Mac OS X (10.5.4)
Currently Being ModeratedAug 18, 2008 8:16 PM (in response to hel0108)hel0108,
Once this problem is fixed your AppleTV will work fine.
If this is a bug in iTunes, how does a bug like this get introduced? And why does it seem to only affect people in China? If it is an iTunes issue, why is the AppleTV also affected? As far as I know the AppleTV software hasn't been updated in a while and everything has been working fine until this week.
Is Apple going to start blocking the various iTunes stores based on location? I assume, maybe wrongly, that Apple knows that people in this day and age travel frequently and won't always be accessing the iTunes store from there home location.
Anybody out there in China with an older install of iTunes able to verify if they still have access to the store using the older version?MacBook Pro, Mac OS X (10.5.4)
Currently Being ModeratedAug 18, 2008 8:33 PM (in response to hel0108)I have a similar situation, coming from the States but living in Beijing. I can't access the iTunes store, however my friend in NYC is telling me he thinks it's because everyone is on the server trying to download the new 2.0.1 version of iPhone...maybe give it a few days...it is frustrating though.
Currently Being ModeratedAug 18, 2008 8:41 PM (in response to Iain Connell)Iain Connell,
I cannot see how this is bug in iTunes. I didn't have this problem until this week and I had been running iTunes 7.6 and later for quite some time, since 7.6 was released. Also, a bug in iTunes would not affect the AppleTV. My AppleTV has been running the latest version of its software for a while and I didn't have any trouble until this week. Now I cannot access the store or authorize rentals from my AppleTV.
If this is truly a problem that Apple has created it seems to me that it is on their backend not on the client. And if it is Apple's problem it seems that they have specifically targeted China as I cannot find any reports of this issue occurring anywhere else. Additionally, working through a US proxy remedies the problem.
So, the way it looks to me is that if the Great Firewall of China isn't blocking the connection, then Apple has specifically targeted people accessing the store from China and decided to block access. Seems strange that during a time when millions of foreigners are in the country visiting they decide to block access. Perhaps that is why they are doing it. Maybe they want to test out large scale location based blocking and the Olympics gave them the opportunity to do it. I cannot imagine that that is truly what they are doing though. They have to know that people travel and while they are traveling they want to have access to there TV Shows, music, and movies. I can't tell you how many times I have downloaded a new episode of a TV show or grabbed a movie before I catch a flight home from overseas.MacBook Pro, Mac OS X (10.5.4)
Currently Being ModeratedAug 18, 2008 10:29 PM (in response to hel0108)I live in Western China and use an american account and have the same problem. My guess is that China has blocked iTunes. How they do this I don't know, but it's the same way that they can block Youtube. My guess is that they probably blocked it due to the "Songs for Tibet" CD that came out on iTunes two days before the olympics. I think part of the money goes to Tibet and since they have very strong views on Tibet I'm sure that played a part in them shutting down iTunes. My guess is that it will be up in a few days, but who knows.Macbook Pro, Mac OS X (10.5.4)
Currently Being ModeratedAug 18, 2008 11:31 PM (in response to merrillks)You can run a traceroute to the iTunes store and see that the requests are not being blocked by the Chinese firewall. When you do a traceroute on a blocked site, say freetibet.com, you can clearly see the packets stop at the Chinese firewall.
This is definitely an issue with Apple and not the Great Firewall. I'm hoping they just have some type of configuration problem and that this isn't going to be permanent.
If anybody wants to try, the iTunes store addresses are:
phobos.apple.com.edgesuite.netMacBook Pro, Mac OS X (10.5.4)